Funeral Guide Reviews 

604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

604 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(604)

601 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

What a lovely thought

What a lovely thought, giving people a chance to pay their respects to the deceased and wider family to know they are being thought about and supported. Also very good for people who cannot attend the funeral.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use site

For a nearly 83 year old who sometimes has difficulty on some on line sites. For funeral guide that helps in a sad
situation such as the passing away of loved one, I found your site easy to use.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Underhand data harvesting of the deceased

Using bereavement as a way of harvesting personal data is not a good way to run a business model. Terms and conditions say any photo added to a memorial becomes the property of the company for them to use how they please ... forever! How many bereaved mourners have realised this ... none probably.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy instructions

Only involved by leaving a Candle in memory of a very special lady.
But it was easy to do, very clear and lovely images.
Thankyou

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for giving us this Experience.

What a wonderful thing, l have never experienced this before from a funeral company. It certainly will help those bereaved to know others care at such a sad time in their lives- plus the chance to donate ( if you have online banking ) plus being able to leave a message and light a candle .. everything is covered. Thank you for the excellent work you are providing - and going that extra mile to help those who are vulnerable.
God Bless
Gene

30 May 2026
Unprompted review
Rated 5 out of 5 stars

The importance of a message at a difficult time

I have posted many messages of condolence on Funeral Guide over many years. As both an individual as well as in my professional occupation as a Florist. Funeral guide allows you to convey your own thoughts with or without a photograph that is special to you and the bereaved. It carries a meaningful and sincere message to all who read them and helps those close to the loss know they are not alone. A very powerful and wonderful expression of condolence and support

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Only recently discovered funeralguide.co.uk & found that it is a lovely way to share & express your feelings & memorys of your loved ones.Thank you.

28 May 2026
Unprompted review
Rated 2 out of 5 stars

Would not donate through Just Giving again

We wanted to leave a message and donate in both of our names but the format would only allowed one name. The site was tricky to use. We persevered only out of respect of the bereaved, as reading the messages gave them comfort. In future we would donate directly to the cause, not through JustGiving, which took a five pound 'tip' out of our whole eventual donation.

21 May 2026
Unprompted review

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