Funeral Guide Reviews 

609
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(609)

606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a nice touch for the family

What a nice touch for the family. This made donating to my Bro's nominated charity so easy! It was nice to leave a message for the family but also to be able to read others memories and kind words. To be able to light a virtual candle as well was nice.
I was a bit sceptical, not sure why, but so happy that we agreed to have this for him and the family.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent idea

I wasn't aware that this service existed.The site is a good idea as it allows friends,relatives and neighbours to leave messages that others can access and read.Easy to use,also liked the light a candle section.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The funeral directors were kind and so respectful.
The burial ground was beautiful, quiet and we weren’t hurried up to finish.
It was so lovely and also sad, but we did leave with a good memory of the day.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely idea

What a lovely idea this is. It will be of great comfort to the bereaved in the months following the passing if their loved one.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolute stars here

Moxons Funeral directors in Scarborough
Absolute stars here, Helen and Kevin took care of everything even with all the complications that arose throughout and made the day so much easier and can't rate them highly enough ❤️

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The funeral company are amazing make…

The funeral company are amazing make you feel welcome very understand and always give the very best they can there services are fantastic I've had a funeral done with this company and wat a fantastic service it was would always recommend to anybody that needs to use them at sad times

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A valuable and practical resource

As a Funeral Arranger, I regularly support families through one of the most difficult periods of their lives, and I have found Funeral Guide to be an invaluable resource.

I particularly value the way Funeral Guide combines practical advice with genuine support. Features such as online obituaries, messages of remembrance, and bereavement resources provide families with meaningful ways to honour and remember their loved ones.

In my experience, Funeral Guide is a trusted, compassionate, and easy-to-use platform that helps both funeral professionals and the families we serve. I would have no hesitation in recommending it to anyone seeking guidance, support, and reliable information following a bereavement.

16 June 2026
Unprompted review

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