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Funeral Guide Reviews 

609
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(609)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy to use after you get over the…

Very easy to use after you get over the initial feeling that it seems a bit "social media'y" and therefore seems slightly dis-respectful for funerals but hey- it's a modern world. It certainly makes it easier to find out arrangements, leave donations and tributes.

30 June 2026
Unprompted review
Rated 4 out of 5 stars

GOOD

This furniral took care of my nan and placed her funeral and I’m overjoyed w it I didn’t go bc I was too young but I’m guessing they were absolutely AMAZING BY THE COMENTS IVE HEARD there amazing that’s why it’s a 4 star team ⭐️⭐️⭐️⭐️

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Donation

Easy to use and an excellent idea for donations without having to go to too much trouble.

26 June 2026
Unprompted review

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