Funeral Guide Reviews 

607
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

607 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(607)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HELPFUL SERVICE

I am grateful for this service which enables one to leave a tribute or share a memory. The only hick up I found was that, having written my message I tried to click light a candle and this seemed to delete my message so I had to start again.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy system

Easy enough to do as opposed to trying to filling in an envelope whilst at the funeral for gift aid.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely and caring service

For close family members who are caught up in the high emotion of the day, being able to watch this service online after the day itself can be comforting. I found comfort in being able to see just how many attendees there were and also view again the photo tribute which was well presented.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use after you get over the…

Very easy to use after you get over the initial feeling that it seems a bit "social media'y" and therefore seems slightly dis-respectful for funerals but hey- it's a modern world. It certainly makes it easier to find out arrangements, leave donations and tributes.

30 June 2026
Unprompted review

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