Foot Locker Reviews 

I ordered a pair of New Balance 2002R on the 30 of March,and then came 2 days later,today.And arrived in perfect condition.I have also previously ordered from this company before and it was the same outcome.Also very easy to communicate with,would seriously reccomend.

I am extremely disappointed with my experience with Footlocker.

I ordered 3 pairs of trainers (under 2 separate orders) so that me and my sisters could wear matching pairs. Only 2 pairs arrived, with 1 pair missing. I returned the 2 pairs in December using DHL, and I have confirmation emails showing that the returns were successfully delivered back to Footlocker.

Despite this, I have still not received a refund of over £200.

I only realised recently as my PayPal payment became due, and when I contacted customer service, they were completely unhelpful and dismissive. They are now claiming it is “outside the timeframe” and asking for photos of return labels—which is unreasonable considering they can clearly see from tracking that the items were returned and delivered.

I did everything correctly and within the required time:
    •    Returned items on time
    •    Used tracked delivery provided by Footlocker
    •    Have proof of delivery

Yet Footlocker are refusing to take responsibility and are making this unnecessarily difficult.

As a single mum who had been through a car accident in December, I had seen that the return had been received and trusted that Footlocker would do their bit their end unfortunately I missed that they didn’t and now it’s somehow my fault. This has caused unnecessary stress, especially when I have followed all the correct procedures.

I would not recommend ordering from Footlocker based on this experience. Poor customer service and failure to issue refunds owed.

I went into footlocker store in the Galleria in Hoover! I ordered a hat with the clerk online to be shipped to the my home address! I received my hat that cost me $34.99 in my mailbox all bent up and wrinkle! I’m soo disappointed and mad! Why would you package a hat in bag and not a box! Call so I called customer service! For one his English was horrible! I kept asking him to repeat himself !All he kept saying was I can send you a label out! I don’t want a label! I want another hat just in a box! I end up hanging up on him! I will never order another hat from this company! Lids woulda never again!

Within 6 months of purchase, my shoes developed clear defects.
The inner heel lining at the Achilles tendon area has deteriorated prematurely under normal use, with the material worn through and holes forming at the primary contact point.

My claim was rejected by Foot Locker as “user damage”, without any form of evidence or technical report. Under consumer law, defects within this period are presumed to have existed at delivery unless the seller proves otherwise.

What is most disappointing is the lack of any substantive response to this point and the refusal to properly assess the claim.

I have now formally reported this matter to the relevant consumer authority and am preparing further legal action.

It is unfortunate that such a straightforward issue has to escalate to this level.

Absolutely the worst experience at Foot Locker Reading.The shoes were clearly marked £89, but I was charged £104 at the till.

When I questioned it, the staff member was unhelpful, dismissive, and didn’t even offer a simple apology. Instead of resolving the issue, they acted like it didn’t matter and gave no proper explanation for the price difference.

This kind of behaviour is completely unacceptable. Customers deserve honest pricing and respectful service. Being overcharged and treated poorly at the same time is not okay.

I will not be returning and would warn others to double-check prices before paying at this store.

Wish I’d read reviews before buying online , brought trainers they’ve taken money now being messed about and delayed, big company didn’t think to review, never again rubbish

I always enjoy shopping at the mall. When it comes to Foot locker i have always bought a nice dress for myself at foot locker. The company should have more of nike nylon shirt I purchased at foot locker

Store service great. Online service not so good. Express shipping available to FLX members £4.95. But it only applies to goods from the UK warehouse, not the Netherlands or UK stores -- which Foot Looker doesn't show you. So you sign up and the express option isn't there, or might be. Poor user experience.

The fact Footlocker has 82% 1 star reviews says it all!! Please trust all previous reviews and avoid! Worst online retailer i have ever used and will never be silly enough to again! Refunds process from start to finish is absolutely shocking, unnecessarily complicated and looooong!! They breach their own 14 day policy (and consumer law) and couldnt care less! I am still waiting on my refund and i am not confident i will ever get it! Customer services useless! Incredibly frustrating experience all round! Go elsewhere!

Awful website. No correlation between what shows as in stock and what they actually have in their warehouse.
Not worth risking buying something if it were for a gift or needed in a short timeframe as you have no idea if they'll dispatch or cancel it. Customer services are useless and have no helpful information beyond what you can find yourself. Quite sad, as Footlocker used to be a decent company.

Ordered a pair of trainers several days ago. No updates at all then finally shipped with DHL and then waited in all day for delivery only for the driver to be unable to use the lift and storm out the flats because he is so dumb. Left a calling card saying sorry we missed you even though I was on my way down to meet him. Footlocker are no help and now I have to wait another 3 days for delivery. What a joke of a company.

I paid over $300 and something dollars for my shoes and my son shoes once I got the delivery notification I went to my Amazon locker to check but once I got upstairs only 1 pair of shoes in the box not 2 I called customer service and I get told to wait 48 hours wtf noooo yall didn’t wait to take my money now where are my son shoes his Jordan’s that just came out so yea im big mad this is unprofessional

I order a pair of shoes from them 3 weeks ago and still haven’t received them . I contacted them on many occasions and they assured me that it will just take more time to arrive . Now when I track my order it’s says it getting set back to sender . No help what so ever . DO NOT ORDER FROM THEM !

10 days after placing order still waiting..customer service was incompetent. Tracked my shoes down and they weren’t even sent. When they did finally send them they are sitting in a Wellington nz post and I’m not sure what is happening.. they sure did take my money though.

Waited for Limited Edition Jordan shoe. Order was placed successfully. Monies Taken...- All good until here. But then Shoes never arrived!! They got lost !! . Customer service never initiated to get in touch 7 days into waiting when i wrote, answer was "that this happens often.. i need to be patient and further wait 2-3 days and report back if they dont arrive".. They still did not arrive... ( Instead of securing a like for like from their warehouse they let me wait this limited edition Jordan Grey ). AFter multiple chases . all i recieve as customer is "apology".. THey are not even acknowledging the fact that - i have missed on limited edition shoe which is not available anymore .. Extremly unsatisfied the customer care they provide.

Wrong shoe size sent. Now won’t have them for my holiday as planned. Was told I could not re-order for 2 weeks! I was hoping a replacement might have been dispatched immediately so I would have them as planned, but no. Also Customer services were unable to answer my questions as to when my order would arrive and made up answers to questions instead of giving factual answers. I got a 10% discount with it being my first order, and the only recompense for the mix up was a £10 voucher IE: Only £3 off buying my second pair -in 2 weeks time!
Very poor service all round.

It's a very good

If I could give 0 stars I 100% would
I recently purchased a pair of Nike TNs for my daughter to wear as school shoes. Unfortunately, the shoes broke after approximately one week of normal use. I returned them to the store the following week expecting the issue to be addressed.

However, the response from staff was extremely disappointing. The staff I dealt with were rude, unhelpful, and appeared clearly uninterested in assisting or resolving the issue. Their attitude and lack of professionalism made the experience particularly frustrating and left me feeling disrespected as a customer.

It was also concerning that the staff appeared to lack an understanding of their obligations under New Zealand’s Consumer Guarantees Act, which requires retailers to provide a remedy when a product is faulty. In this case, the shoes clearly did not meet a reasonable standard of durability.

I would appreciate this matter being reviewed and resolved appropriately.

Delivery took longer than expected

Ordered a Nike tech tracksuit as two separate items. The trousers have a hole in. Now I have to return them as the picture evidence is not enough.I will either be refunded or the trousers returned to me instead of me sending them back for a replacement. I need to open a new claim to try and return the hoodie. Absolutely disgraceful for the price I paid for the tracksuit. Will never order from them again. First and last experience.