Foot Locker Reviews 

footlocker themselves were good but DHL were terrible and that's who they use for deliveries, my advice would be to get the delivery couriered to a pick up place, don't even waste your time with home delivery I wasted so much time waiting in for them and they just messed me about and attempted delivery with the location near their depot. Footlocker are hard to get hold of also but once the items came they were in good condition and as ordered.

horrible company sent me the wrong shoes had to start a credit card dispute to get a refund

Extremely poor service. First pair of trainers arrived damaged and looked like they had been worn before. Returned and awaiting refund, which takes 5-10 days which is far too long. Ordered another pair trainers and have been waiting over a week for them to be delivered. Incorrect labelling on my purchase by Foot Locker has caused the delay. Customer service are unhelpful and tell you what you want to hear. Will never use again!

I ordered two pairs of trainers from Foot Locker at what appeared to be a standard discounted price (£40 instead of £70).

I received an order acknowledgement email, followed by a delay notification, which gave the impression my order was being processed as usual. Then, without any real explanation, the order was cancelled.

To make matters worse, I was later invited to leave a review for the trainers, but when I submitted an honest review about my experience, it was not published. That feels misleading—asking for feedback but only showing what suits them.

As a “goodwill gesture,” I was offered a 15% discount, which doesn’t come close to the original deal I placed. It feels like a token offer rather than a genuine attempt to resolve the issue.

Overall, a frustrating experience: poor communication, cancelled orders after delays, and limited transparency around customer feedback. I wouldn’t rely on advertised prices or expect fair handling if something goes wrong.

The couriers service was shockingly bad DHL no phonecalls and their phoneline is rubbish local pick up store wasn't helpful at all and very rude. Basically I'll never order from footlocker or anyone else online again apart from restaurants. You just can't get the service these days. People don't deserve business with the way the customer gets treated these days.

Footlocker after spending about 4 k use are a bunch of co artist I never asked use size 11 or size 9 and I've got two shoes that can't be worn cos Ur Indian worker gives wrong sizes out when never told that size.how pathetic might just come back and refund the 1200 purchase I did cool

Save yourself some time!

Order from
Anywhere else just not them….
You will struggle to get your parcel and they will waste allot of your time.

Wish I would have read the reviews first... Ordered a pair of New Balance trainers. Quality was poor and were too small so returned to DHL parcel shop which was 30 mins away from my house, scanned online to say I had dropped them off. 3 weeks later, after hearing nothing, contacted FootLocker who told me that the parcel hasn't been received and questioned whether I had even sent it back. I told them there was a scan on the tracking number that I provided showing I dropped it off but they said that is not enough and without a receipt I may not even get a refund. They have said they will investigate with DHL and let me know, no timelines given, so I am just sat here waiting.....

THE WORST EXPERIENCE EVER!

Absolute diabolical returns process. Not only do they not offer electronic return slips after offering it online but If you do not live in a city or anywhere close to where an actual footlocker store is located do not bother. They say there are available drop of points near you and mark them on the map (on their own website!) and then the stores themselves say it’s false and it has to be a specific place entirely. Sent us on a wild goose chase essentially since we then had no idea which stores were eligible. Will never ever purchase from this company ever again.

Frustrating and a waste of time. It’s clearly a ploy to make people not want to return items since it’s such a hassle. My advice. Save your money, go to somewhere more respectable.

Shoes took almost two weeks to arrive (product is in stock) and when they finally arrived there was a prominent stain on the toe box. The shoes are white so it’s instantly noticeable.

Faulty trainers, all marked at the front, offered a 15% voucher and can not return due to writing being on the shoe box! Over £100 for kids trainers for them to arrive faulty. Will not be ordering from here again.

Placed an order for a pair of adidas. Transaction was simple and DHL were to deliver.

Deliver was completed but to another house. I emailed DHL and footlocker to see where they were delivered to. I received my first email reply from foot locker said my claim for a refund had been declined and the tra infers were delivered to me.

I did not ask for a refund, simply the house or location they were delivered to.

After some emailed back and forth I have the located the trainers. With no help from foot locker.

Better ordering from JD sports or someone more reputable.

Had a great experience, joined the flx membership so got sent a 25 %off voucher .
Ordered 2 sizes of some trainers I've had my eye on for a while , free delivery, free return of the ones that didn't fit. Can't really fault the service , can't believe so many negative reviews, I honestly had no problems

I purchased a fila track pant and jacket combo at Footlocker company Viviana mall. Within a single wash full set had bubbles all over. Fleece inside was falling like anything. When I complained they said it's my fault and not manufacturing defect. Very bad service too. Disappointed a lot.

Will never purchase from them again! Ordered online and the trainers were apparently delivered by DHL but DHL delivered to the wrong house! They won't send out a replacement pair so I now have to purchase another pair and wait for a refund in 10 days! Disgusting!

Kept money for over a week then emailed saying I cancelled my order when they had.

Would be no stars if possible. Terrible comms via email/message chat. And how dare I enquire about my order after 3 weeks. Reaching out to them resulted in my order being cancelled. Will never get my money again

Waited 6/7 weeks for a refund, no communication or updates on tracking of item or how/when refund was issued. I had to chase several times.

I have gone to purchase another pair of trainers today using a blue light key worker code and it says not valid for this item. It is not in the excluded items on BLC site, it is not in any other promotion. When I went through customer service they told me they couldn't explain why and no further offer of assistance to resolve.

Thank you too sala and the Foot locker Botany team for there a amazing service and friendly kind energy up da wahz from the bro Dex Bunnings botany Downs