Been in our house 26 years, Flagship took over our housing. We got offered a new kitchen, which was completed on the 5th August, work lads were absolutely brilliant, cleaned up after themselves, thei... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with our back door, someone came out same evening and had a look, couldn’t fix it . Appointment booked straight away only had to wait a few days, then a very nice chap called Mark looke... See more
Company replied
If flagship had more people like Dan Chamberlain doing there repairs and bathroom renovations we would all have lovely homes . He was a very polite man and he did such a efficient & great job on my ba... See more
Company replied
Having a new kitchen fitted by flagship was made pleasurable by the 3 men we had fitting it..They were polite, went above & beyond, worked so hard in very high temperatures. They got the job done to... See more
Company replied
Company details
Written by the company
We're Flagship Group we provide homes for affordable rent through our housing associations Newtide, Samphire and Victory Homes. We provide homes and create sustainable communities across the east of England.
Contact info
31 King Street, NR1 1PD, Norwich, United Kingdom
- 0808 169 9297
- generalenquiries@flagship-housing.co.uk
- www.flagship-homes.co.uk
4.5
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing repairs from Johnny and Devon…
Johnny and Devon came to complete works on my windows/ doors and bathroom today. Lovely, respectful men & done a fantastic job! Pleased with the service all round.
10 June 2026
Unprompted review
Reply from Flagship Group
Hi Chenice,
Thank you for taking the time to leave a review.
It's great to hear how our operatives worked respectfully to do such a fantastic job.
It is our aim to leave every customer pleased with the service they receive and we are pleased to hear that Johnny and Devon did this well for you.
Kind regards,
Sophie
Very good all round service
Very good all round service the tradesman mark was very helpful and polite 10:10
10 June 2026
Unprompted review
Reply from Flagship Group
Hi Jamie,
Thank you for taking the time to leave such a lovely review.
We are pleased to hear how our operative was polite and that you received good service.
Our aim is to provide this type of helpful service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
I had Johnny and guy at my property…
I had Johnny and guy at my property today, whilst I was at work to fit new internal doors, my neighbour let them in, and she said that they was very polite, they even locked up and brought the key to my neighbour.
I was very please with the work that they had done today. No mess, if it wasnt for my new doors I would even know that has been In my property.
And they even rinsed out their mug, very please with the work they have done today
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Heather,
Thank you for taking the time to leave such a lovely review.
It's great to hear how Johnny was were able to complete the works causing as little disruption as possible, and to a good finish.
Our aim is to provide this type of professional and efficient service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
James came and changed the lock on my…
James came and changed the lock on my shed door. He was nice and friendly and explained everything he was doing and had done. GREAT JOB!!
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Driver Express,
Thank you for such a kind review.
We are so pleased to hear that James was friendly and took the time to explain the work he was doing for you.
It is great to hear how his work made a difference, we will be sure to pass on your feedback.
Kind regards,
Sophie
Reply from Flagship Group
Hi Andrew,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our operative was punctual, resolved your problem, and was professional in their conduct.
Kind regards,
Sophie
Lovely fella called Mark.
Lovely fella called Mark.
Done a great job
Very polite
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Michael,
Thank you for taking the time to share this great feedback about Mark.
We are pleased to hear Mark was very polite and did a great job.
Thank you again for sharing this with us, we will be sure to pass on your comments to him, we are sure he'll appreciate them.
Kind regards,
Sophie
The guy jack was brilliant
The guy jack was brilliant. We can't complement him enough
8 June 2026
Unprompted review
Reply from Flagship Group
Hi Zoe,
Thank you for your lovely feedback.
We are pleased to hear Jack and his work was brilliant.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
Repair
I reported an issue with my door and was given an appointment for a carpenter to attend only a few days later. James the carpenter informed me he was on his way and spoke through the issues and what he was going to replace. He went to get the materials and came back and done all the job to a high standard and talked me through what the problem was. Thank you James :-)
8 June 2026
Unprompted review
Reply from Flagship Group
Hi Anna-Marie,
Thank you for the great feedback.
Our operatives are committed to delivering quality work and taking care to complete all work to a high standard.
It’s great to hear that you’re pleased with your repair and the work that James has done, we will be sure to relay your kind feedback.
If you need any further assistance, please feel free to get in touch.
Kind regards,
Sophie
All the trades men worked to a very well. Paul was very professional, polite and worked to a high standard. He always cleaned up at the end of the day. Thanks Paul.
All the trades men worked to a very high standard. Paul fitted my kitchen, he was polite and a very tidy worker. The electrician was equally polite and efficient and his apprentice was a nice young man. I have no complaints and hope the person doing my ceiling is as efficient and lovely as your other professionals. Thank you for my new kitchen.
5 June 2026
Unprompted review
Reply from Flagship Group
Hi Carole,
Thank you for sharing this wonderful feedback about Paul and the team. We are sure they'll be delighted to hear your kind words.
We are really glad to hear the team were polite, tidy and efficient.
Our teams always aim to provide the best service possible and we are glad to hear the team have been leaving such a good impression.
Kind regards,
Sophie
Bathroom to wet room
Just had a bathroom to wet room job done and we are so happy with it. Not only were they efficient and friendly but John was knowledgeable, explained everything as he went and went above and beyond for us. Everything was kept clean and tidy and the finished result is absolutely fabulous!
The only downfall was being let down by both the gas and flooring people which delayed the job and means I'm still waiting for the radiator to go back up.
22 May 2026
Unprompted review
Reply from Flagship Group
Hi Rachel,
Thank you so much for your lovely feedback.
We’re delighted to hear how happy you are with your new wet room! It’s great to know that John’s knowledge, communication, and extra care made a positive difference, and that the team kept everything clean and tidy throughout the project.
We’re sorry to hear about the delays caused by the gas and flooring contractors, as well as the outstanding radiator installation. While these elements were outside of our direct control, we completely understand how frustrating this must be and appreciate your patience.
Thank you again for your kind words and for choosing us!
Kind regards,
Sophie
James
James was so nice. Very professional, and, worked so hard.
He even worked in the rain at times
I cannot fault his work.
He is a credit to Flagship.
4 June 2026
Unprompted review
Reply from Flagship Group
Hi Mary,
Thank you for your kind words.
We are pleased to hear that James was professional and worked hard to get your job completed.
We will be sure to pass on your lovely feedback.
Kind regards,
Sophie
New window
He was on time.
Did a clean and need job and was very polite.
3 June 2026
Unprompted review
Reply from Flagship Group
Hi Wendy,
Thank you for taking the time to leave a review.
We’re really pleased to hear that our operative was on time, did a clean job and was polite. Your feedback means a lot to us and helps us keep improving the service we provide.
Kind regards,
Sophie
Kiychen fitting
Louus was friendly consciencious and hardworking, finished fitting the kitchen in 2 days.
3 June 2026
Unprompted review
Reply from Flagship Group
Hi Sonia,
Many thanks for the lovely review.
We are delighted to hear Louis was friendly, conscientious and hard working. This feedback goes a long way in helping to support, develop and praise our operatives, we will be sure to pass on your kind words.
Kind regards,
Sophie
New fitted kitchen
A new kitchen has been fitted in my flat this week. I would like to praise the fitter Luke, who was very considerate and worked hard to complete the work with as little disruption as possible. Also the electricians Jamie and Tim, all 3 were very respectful and left my flat as clean and tidy as they found it. Thank you
1 June 2026
Unprompted review
Reply from Flagship Group
Hi Valerie,
Thank you so much for your kind feedback.
Our operatives take pride in their work and recognise the trust our customers place in us when we’re invited into their homes to carry out improvements.
We really appreciate your comments, and Luke, Jamie and Tim will be pleased to hear how happy you are with the work that they carried out.
Kind regards,
Sophie
Great work, great team very polite.
Today I had Johnny and another team member out to fit 3 internal doors, they were very polite & friendly. They worked quickly to get everything done and the tidy up was great by the time they had finished other than the new doors you wouldn't of known they had been here. They were very respectful and made sure my cream stair & landing carpet was covered over and they wore shoe covers too. Very very pleased. Thanks guys.
3 June 2026
Unprompted review
Reply from Flagship Group
Hi Katie,
Thank you for sharing this wonderful feedback about Johnny and the team. We are sure he'll be delighted to hear your kind words.
We are really glad to hear he was respectful, polite, friendly and ensured that your carpet remained protected. Our teams always aim to provide the best service possible and we are glad to hear Johnny has been providing this.
Kind regards,
Sophie
Rory and Harvey visited my property and…
Rory and Harvey visited my property and appeared to be friendly and helpful. Both guys interact with me during their visit and were well manored throughout.
1 June 2026
Unprompted review
Reply from Flagship Group
Hi Michelle,
Thank you for your lovely review.
We’re really pleased to hear you had a good experience. It’s great to know that Rory and Harvey looked after you and helped make the process a positive one. Your feedback means a lot to us – thanks again for taking the time to share it.
Kind regards,
Sophie
Amazing new kitchen2
Really happy with the way the work was carried out.So efficient and ran like clockwork. Rory was amazing both with his neat work and time keeping.Very friendly too.
Travis also was very efficient with the rewiring and putting in extra sockets.
Kitchen looks amazing thankyou
26 May 2026
Unprompted review
Reply from Flagship Group
Hi Mrs Valerie Ash,
Many thanks for the lovely review!
We are very pleased to hear that you have had such an amazing experience and we were able to complete the works efficiently, neatly, and like clock work.
Our aim is to provide this type of professional and efficient service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
We had Charlie come to fit a new…
We had Charlie come to fit a new bathroom and toilet. Explained the whole process in detail before starting and kept us informed throughout. Excellent attention to detail and and very respectful. 1st class job and experience
12 May 2026
Unprompted review
Reply from Flagship Group
Hi Nev,
Thank you for taking the time to share your lovely feedback.
We’re pleased to hear you had such a positive experience with your new bathroom and toilet.
It’s great to know that Charlie was respectful, 1st class, and took the time to explain the upcoming works clearly. He will be pleased to receive your kind words.
Kind regards,
Sophie
Dan and his mate completed a new wet…
Dan and his mate completed a new wet room in just over a day, work very good and clean also respectful.
29 May 2026
Unprompted review
Reply from Flagship Group
Hi H.W,
Thank you for your lovely review
We’re really glad to hear you had a good experience with your new wet room. It’s great to know that Dan looked after you and worked in a clean, respectful way.
We will pass your feedback on to Dan and the team.
Kind regards,
Sophie
A big shout out for Dan and his team
A big shout out for Dan and his team, they are outstanding. Did extra mile to help us out and made the whole experience super easy and fast. Finish is A+++++ I love my new bathroom 🙏🌸 many thanks, Kasia
28 March 2026
Unprompted review
Reply from Flagship Group
Hi Kasia,
Thank you for your kind feedback.
It's great to hear how the team made your experience so easy and fast, and that the workmanship was A+++++. We hope you enjoy your new bathroom and we will be sure to pass on your lovely words to Dan and the team.
Kind regards,
Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.