Exchange Utility Reviews 

I've dealt with Hilary a number of times over the years and have always found her to be very helpful and knowledgeable of the industry and always keen to offer the best rates to give the best savings. Another good job this time

Hilary has been very helpful in helping us save on our electric. She beat other quotes from the same supplier by £575per year. She was very helpful on the phone and easy to understand

Thank you Hilary from Exchange Utility, as a result of the deal Hilary found my hairdressing business will save £500.

Such a great service! Hilary Caplan was very patient with us and really helpful. We are a charity that provides starter packs of household goods to those in need and always really busy, Hilary organised everything for us, which made a huge difference and managed to beat our current EDF prices by £722.41 per year. We are delighted as the saving can be used for items for our packs, which will help more people!

Hilary was very efficient in communicating with me about the church's energy costs. She rang when she said she would, and fully explained our options, taking time to understand our requirements.

On behalf of Rainford United Reformed Church
Susan Brooks - Treasurer

Hilary was FANTASTIC!

We had a major dispute with our energy supplier, without Hilary's help, we would still be no further forward.

Without hesitation, Hilary spent time on countless phone calls with myself, advising me on what's the best solution, using her amazing Industry knowledge.

It's been a long and stressful 2 years of dispute, which we have FINALLY won.

Thanks Hilary!

Glenn @ Lloyd Packaging Ltd

I recently used Exchange Utility for our business energy comparison, and I am beyond impressed with the excellent service they provided. From start to finish, the process was smooth, and the team took care of all the details, making our business energy comparison effortless.

A special shout out to Jan—she was amazing! Very helpful, knowledgeable, and went above and beyond to ensure everything was handled properly. Her dedication really made the whole experience seamless.

Thanks to Jan, our monthly utility bills have been reduced over our six sites. The entire process was hassle-free, and the savings are definitely noticeable.

I highly recommend Exchange Utility Services to anyone looking for business energy comparison. Their dedication to providing excellent service, especially Jan, truly sets them apart!

Sharon at exchange utility has helped me with our utilities for multiple business' over the last six months.

Sharon has been extremely efficient and helpful, one or two of the utility companies really caused us some issues, issues that I wouldn't have even known where to start with. But no matter how many problems the utility companies have thrown at us, Sharon has dealt with them and taken all of the stress off my shoulders.

I cannot recommend Exchange Utility enough.

Hillary assisted in moving from a supplier for Gas and Electricity on two different properties savings substantial. Process todate painless but as not complete, not provided the 5 star review.

Hilary has been very helpful, when we had signed a contract with her.vthe company we are with stated we were out of contract. Our invoices did not state this which resulted in high rates for being out of contract, together with the invoice being wrongly backdated with out of rate prices. Hilary arranged for the contract to be brought forward so we would only pay these high rates for.a minimum period. We can't thank her enough.

Hilary Caplin has now looked after 3 meters for me over a long period of time and has saved me about £2000.00 on the latest transfer.
I find her to be so helpful and is always a pleasure to work with and has always given me a first class service.
Hilary keep up the fantastic work and your helpful attitude
Many thanks
Paul from Devon

Just saved 1000
Easy painless
previously organised electricity with Hilary
dont hesitate

Having worked with Hilary at my previous company, when I started my new role and found out my gas contract was up for renewal I did not hesitate in calling Hilary again to source me the best possible deal. The process was swift yet thorough and very professional. I would have no hesitation in recommending Exchange Utility.

Thank you Hilary! We are delighted with your service. We will be saving £4000 a year on our bills!! Highly recommend your service.

Wath With Brampton Parish Church Council on behalf of Wath All Saints Parish Church and Christchurch Brampton have engaged with Hilary Caplan who has persevered over the week to date to support with our utilities. We are a large PCC made up of mainly aged trustees, whose motivation is good but abilities are often poor, thus the jigsaw pieces Hilary has had to pull together and guidance she has given has been greatfuly received. We are more than happy with the work invested at Hilary's end on behalf of Exchange Utility - particularly as I (the only non retired PCC member) have a full time position which has made Hilary's efforts even harder to navigate.
Jacqueline Oliver Treasurer WWBPCC

Sharon was excellent in finding us a great deal and also in getting a long awaited refund from the energy company - would absolutely recommend

We have been using the services of Exchange Utility for our Freehouse Pub & Restaurant business, the advice helped us to keep the outgoings manageable. Communications were swift and efficient. We then asked them to assist with a Holiday Rental property nearby and again they were very helpful and set us up with new suppliers and guided us through all the stages. Would strongly recommend.

Pleased to work with Hilary Caplan again to secure two new gas contracts starting in 2025. Hilary helped me navigate a welter of quotes I received from 3 brokers, didn't apply sales pressure like some brokers, found good prices and had a better knowledge of Crown Energy (our chosen supplier) than other brokers. Nigel - Kingston Methodist Church.

James Gaskell for E.U. claimed he had secured a brilliant deal for St Peters District Church Council Whitstable in relation to its church hall. In consequence, however, our Church hall (St Peters Church House) found itself paying British Gas Lite 24.03p per kilowatt hour for gas and 56.38p per kilowatt hour for electricity! E.U.'s excuse, "Our agent completed a full market search...Market indicators caused all forecasts to predict increases...however, recent unforeseen circumstances have caused the market to stabilise...We feel we have acted in good faith." We also complained to British Gas who said we could only complain to the Brokers, and there was no service failure on their part. We have now referred matters to the Energy Ombudsman. The E.O. is quite incompetent, doesn't read our correspondence, says we haven't properly complained or got a proper deadlock letter. How could we when E.U. ignored our formal complaint? The E.O. now says they have set up an online account for our complaint. I am waiting for the password to activate it. I expect now to have to keep on complaining, Nothing has been resolved.

I spoke to Hilary Caplan several times. She was very helpful and explained everything to me as this was the first time I had looked around for quotes. She was polite, friendly and kept in touch all through the process of changing to you. Definitely recommend as the process was seamless and quick. Thank you.