As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more
Company replied
Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more
Company replied
I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more
Company details
- Electric Utility Company
- Consultant
- Energy Equipment and Solutions
- Utility Contractor
- Water Utility Company
Written by the company
Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.
Business energy procurement and management made simple.
Written by the company
- Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.
Contact info
Strathmore House, Viking Business Park, Rolling Mill Road,, NE32 3DP, Jarrow, United Kingdom
- 0191 367 5000
- healthcheck@tritility.com
- tritility.com
Get a free business energy health check
4.8
Excellent
791 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good clear communications
Good clear communications, friendly but not pushy.
18 March 2026
Unprompted review
Marie Finnigan…
I’ve been working with Marie Finnigan at Tritility for some time now, and I couldn’t be more impressed. From start to finish, Marie has been proactive, knowledgeable, and incredibly patient. She guided me through setting up multiple property utilities, answered every question promptly (even while I was juggling calls and meetings!), and ensured everything was set up correctly without any stress on my part. Marie’s attention to detail and friendly approach made what could have been a complicated process seamless. Highly recommended!
13 March 2026
Unprompted review
5 star recognition to Tritility for…
5 star recognition to Tritility for outstanding customer service! Being a small charitable business dealing with difficult energy supply contracts is a significant challenge. Our account manager Kelly Donkin has been fantastic with ongoing advice and being there when we need support. For contracting advice and guidance David Whitehead has been superb including digging us out a problem caused by our own lack of understanding with great compassion. Thank you both for top client service provision. Mick Wilkes CEO Newcastle Castle
5 March 2026
Unprompted review
Knowledgeable and helpful
As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also with advice about recovering CCL and overpaid VAT. He actually does what he says he will do which seems quite rare in this field!
11 March 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam was so helpful when arranging your new energy contracts. We'll pass on your kind comments to him.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Liam made switching energy smoother…
Liam made switching energy smoother than my morning coffee. Professional, helpful, and actually explains things properly. Highly recommend! ☕⚡
3 March 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam was so helpful when arranging your new energy contracts. We'll pass on your kind comments to him.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Electricity contract renewal with Eden Bolados
I worked with Eden Bolados to renew our electricity contract and the process was smooth from start to finish. With changes to the daily standing charge and uncertainty around energy prices due to the Middle East conflict, her guidance was really valuable.
She was quick to respond and helped us secure a competitive fixed price with a supplier through to 2030. Great service and a very positive experience overall.
5 March 2026
Unprompted review
Tritility - good company
Marie at Tritility has been very helpful and issued advice on solar panels for a commercial business. She is very polite , helpful and professional. She got the advice we needed. Overall Tritility have been a great company to work with.
2 March 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that Marie was able to provide the advice you needed around solar panels for your business. We'll pass on your kind comments to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Liam was amazing getting me the best…
Liam was amazing getting me the best deal fantastic customer service thankyou Liam xx
17 February 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam was so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Marie Finnigan is an extremely good…
Marie Finnigan is an extremely good Client Services Account Manager. She is always friendly and responsive to all our queries, very pro-active and a credit to your company.
19 February 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Marie is always on hand to help you and make the process smooth. We'll pass on your kind comments to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Could not fault the help I got from…
Could not fault the help I got from Anya and Stephen Brown they talked me through all stages help was invaluable
12 February 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Anya and Stephen were both so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Tritility recommendation
I have been dealing with Nina at tritility and I have never had so much trust and confidence in a person when it comes to sorting out our utilities.
I would 💯 recommend Nina and tritility, she made the whole process of switching a pleasure.
1 January 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Nina has been so helpful, we'll pass on your kind comments to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Eden Bolados has been absolutely…
Eden Bolados has been absolutely invaluable to us and our business. We have numerous commercial sites which she has dealt with flawlessly. She has also worked around the clock on our behalf to settle an ongoing issue with a large utility company and has drawn the matter to a successful close. Her communication throughout matters is perfect and cannot to faulted.
11 February 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Eden was so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Watch the standing charge
Tritility told the energy supplier, Total Energy, that my flat would consume 114,666,000 kWh of electricity. The standing charge increased from £0.60 to £3.546 per day. The loss to during theover 3 years contract is hence £3000 !
The contract started on 19/3/22, to end on 18/3/25.
MPAN 200007388585
6 March 2025
Unprompted review
Reply from Tritility
Hi there,
Thank you for leaving us a review and we’re sorry to hear you’ve been disappointed with our service. We’ve checked our records for Southview Gardens Management Ltd and cannot see any complaint raised during the contract term, or in the two-year period since the contract has ended.
If you’d like to get in touch with our Client Services team, we’d be happy to discuss your concerns and look into this for you.
They can be reached on 0191 367 5000, or alternatively you can email them at clientservices@tritility.com
Kind Regards,
Becky, Tritility
Jamie was very helpful
Jamie was really helpful, he answered all my questions very patiently. Nothing was too much trouble and even went back to the supplier and negotiated a further discount on our energy rate. A genuinely very nice person. Thank you.
27 January 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Jamie was so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
IF I COULD DO ZERO STARS I WOULD !
IF I COULD DO ZERO STARS I WOULD !
Absolutely sold a lie to make ridiculous amounts of extra commission, DO NOT LET THEM handle your energy. Even had an old employee contact me to apologise of what they had done. double all of our rates as well as make phony charts to miss sell energy contracts.
1 June 2025
Unprompted review
Liam & Dave were really helpful
Liam & Dave were really helpful, certainly knew the market and were quick to follow up on our queries - Many thanks guys!
24 December 2025
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam & Dave were so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Great Work
From the start to the finish Liam Clark, has been easy to talk to and walking me through it all. Very pleased my business has went to Tritility. He was a pleasant young lad and felt at ease the whole time. I would like to thank Liam Clark and his team putting me on the right track. Thanks again and keep up the good work. 👌
15 January 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam was so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Great service and support
We have received fantastic service from Liam Clark at Tritility. He is helpful and supportive and I would have no hesitation in recommending them as a supplier.
19 January 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Liam was so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
An energy consultant company that helped.
At last an energy consultant company that helped.
Nothing seemed too much of an issue, and they helped with the CCL charge that I was and had been paying to energy suppliers.
They managed to save me money on my current rates and checked afterwards that everything was OK.
15 January 2026
Unprompted review
Reply from Tritility
Thank you for leaving us a 5-star review.
We’re delighted to hear that our team was able to help. We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Stephen brown and Anya Barron were very…
Stephen brown and Anya Barron were very efficient in the way they explained everything to me.They kept me intouch with every step.
8 January 2026
Unprompted review
Reply from Tritility
Thank you for taking the time to leave us a 5-star review.
It's great to hear that Anya and Stephen were both so helpful when arranging your new energy contracts. We'll pass on your kind comments to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
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