Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
Company replied
I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... See more
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I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personally the worst experience I have…
Personally the worst experience I have had with a company.. I’m sure their products are great but their customer service needs a huge update. I will be pursuing a small claims court against them for failure to issue a refund on an item that was only 2/3 days old and was faulty. my fault Is that I think the machine is far to powerful for my home.. multiple plug sockets it has been plugged into and still continues to immediately blow fuses in the plug so I am unable to use it. This is dangerous and not usable. So I have asked to return it for a refund with the following response “ If the machine does not show the same fault on our end, we will return it back to you.” I have asked if they are refusing to refund me on the item with no response.. I have sent a further 4 emails explaining I would like to return it for a full refund and I am now being completely ignored. A week has now passed with no response which is so unprofessional. If you were to buy from this company and have any problems with your items or wish to return them because they are faulty you will not be successful. I suggest avoiding this company at all costs and buying elsewhere.
24 March 2026
Unprompted review
Reply from Equip2clean
Hi Ryan,
Thank you for taking the time to leave a review, and I’m genuinely sorry to read how frustrated you’re feeling. This isn’t the experience we want anyone to have.
I can see from your comments that there may be some confusion around the fault, the return process, and the communication you’ve received. I’d really like to look into this properly for you and get it resolved as quickly as possible.
To do that, could you please contact me directly at jon.raven@equipmartuk.co.uk I want to make sure I fully understand what’s happened and personally review the emails you’ve sent so nothing is missed.
We take safety concerns extremely seriously, and if there is a genuine fault, we will of course put that right. I’m sorry if you’ve felt ignored — that’s not how we operate, and I’d like the chance to put this right for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
They cant be bothered to answer the phone.
a review for a product? Not a chance, cos they wont even answer the phone to place the order. I'd been trying for over half an hour.
27 March 2026
Unprompted review
Reply from Equip2clean
Hi Neil,
Thanks for your review, and I’m sorry you struggled to get through to us. We were attending the Cleaning Expo on the day you called, which meant the phone lines were temporarily unavailable. We did post this on our social channels and sent emails out beforehand, but I appreciate you may not have seen those updates.
That said, we should have communicated this more clearly on the phone system itself, and I apologise for the frustration it caused — especially when you were trying to place an order.
If you still need any help or want to go ahead with your purchase, we’re here and happy to assist.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
superb products and staff
superb products, extremely helpful and friendly staff , I have bought quite a few products from them, all exceptional. thank you
24 March 2026
Reply from Equip2clean
Hi Alistair,
Thank you for the wonderful 5‑star review. It means a lot to hear you’ve had consistently great experiences with both our products and our team. We really appreciate your continued support and the kind words about the staff — that feedback goes a long way.
Thanks again for choosing us time and time again.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Courier delayed delivery by two days…
Courier delayed delivery by two days without a proper explanation why
24 March 2026
Reply from Equip2clean
Hi William,
Thanks for your review. I’ve checked your order details, and your parcel was delivered within the exact timeframe of the 48‑hour service you selected at checkout.
Your order was placed after our 12pm cut‑off on the 23rd, dispatched on the 24th, and delivered on the 26th — which is the correct delivery window for that service. There was no courier delay on this shipment.
I understand how frustrating delivery expectations can be, but everything moved exactly as it should have from our side. If you ever need any help choosing a faster service in future, we’re always here to advise.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
If iv ever got a problem or a broken…
If iv ever got a problem or a broken part they send it straight out next day delivery too
23 March 2026
Reply from Equip2clean
Hi Bradley,
Thanks for the great 5‑star review. Really pleased to hear you’ve always been looked after whenever you’ve had a problem or a broken part. Getting replacements sent straight out next day is exactly the level of service we want you to rely on.
If you ever need anything at all, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Tyrone,
Thank you for the 5‑star review. I’m pleased to hear your order arrived on time and that you were happy with the delivery service. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Bought a new generator
Bought a new generator, arrived on time, well packaged,
Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should now but have not powered anything off it yet so will see how it performs under load in due course
13 March 2026
Reply from Equip2clean
Hi Ian,
Thank you for taking the time to leave a review and for your detailed feedback. I’m pleased to hear the generator arrived on time and well packaged, and that the issue with the stop/start button was resolved quickly following your call.
We always aim to deal with any problems promptly and make sure everything is working as it should, so it’s great to know the replacement has done the job. Hopefully it performs just as well when you put it under load, but if you have any questions or need support at any point, please don’t hesitate to get in touch.
Thanks again for choosing Equip2Clean.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
No contact whatsoever
No contact whatsoever, not E-Mail, phone, WhatsApp,..so basically bought blindly also didn't buy telescopic poles cause no one was to be reached. Guys you're loosing money.
13 March 2026
Reply from Equip2clean
Hi Aleksander,
Thank you for your feedback. I’m sorry to hear you felt unable to reach us, as that clearly wasn’t your intention when visiting our site.
We do offer customer support via phone, email, WhatsApp, and social media, and we respond to enquiries as quickly as possible during business hours. I’m sorry if you attempted to contact us and didn’t receive a response in the timeframe you expected — that’s understandably frustrating, especially when you’re looking for pre‑purchase advice.
We appreciate you highlighting this, as it helps us review how visible and accessible our contact options are, particularly for international customers. If you’d still like assistance with telescopic poles or product compatibility, we’d be more than happy to help if you get back in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Unable to provide a positive review as…
Unable to provide a positive review as they have not delivered the product I ordered, nor, have they responded to emails requesting an update.
Update
Now have received item I ordered. It would appear that in the event of a problem. No action taken until a poor rating on trust pilot creates a response. Along with insincere platitudes and apologies. Wish I had looked on trust pilot before choosing this company.
Make your own decisions
16 March 2026
Reply from Equip2clean
Hi Simon,
I’m very sorry to read this and I completely understand why you’re disappointed. Your order was dispatched on time, but DPD failed to deliver it within the stated timescale, which is frustrating enough on its own. Where we fell short was not keeping you informed and not responding to your emails quickly enough — and for that, I apologise unreservedly.
Courier delays do happen, but a lack of communication from us is not acceptable. We should have acknowledged your messages and provided an update, regardless of how busy we were at the time.
Thank you for bringing this to our attention — feedback like this helps us improve how we handle delays and customer communication.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service and fast delivery
Great service and fast delivery
Top class machine will use again when I upgrade
11 March 2026
Reply from Equip2clean
Hi Joseph,
Thank you for the 5‑star review. I’m really pleased to hear you were happy with both the service and the delivery, and that the machine is performing well for you. We appreciate your support and look forward to helping again when you’re ready to upgrade.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Very helpful
Great company with many things for your presure washer needs always quick to answer questions very helpful in time sensitive decisions
16 March 2026
Reply from Equip2clean
Hi Brian,
Thank you for the 5‑star review. It’s great to hear you found us helpful and that our team was able to support you quickly when time mattered. We always aim to give clear advice and fast responses, so your feedback is really appreciated.
Thanks again for choosing Equip2Clean.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Service
Good communication and very helpful. The part I required arrived promptly. Thank you.
20 March 2026
Reply from Equip2clean
Hi Richard,
Thank you for the 5‑star review. I’m pleased to hear you found our communication helpful and that the part you needed arrived promptly. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Mike,
Thank you for taking the time to leave a review. I’m sorry again that part of your order arrived damaged — that’s never what we want for our customers.
As soon as this was brought to our attention, a replacement part was dispatched, and I can see it has now been delivered today. We always aim to resolve issues like this as quickly and smoothly as possible, and I hope the replacement has arrived in perfect condition.
If there’s anything further you need or if you have any questions at all, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Barry,
Thank you for the 5‑star review. It’s great to hear you were happy with the products, pricing, and fast delivery. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Reply from Equip2clean
Hi Christopher,
Thank you for the 5‑star review. I’m really pleased to hear you were happy with the product and delivery time, and we appreciate your support. We look forward to helping you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Order a pressure washer for collection…
Order a pressure washer for collection was ready in 15 mins
18 March 2026
Reply from Equip2clean
Hi Mark,
Thank you for the 5‑star review. I’m glad to hear your order was ready quickly for collection and that everything went smoothly. We really appreciate you choosing Equip2Clean.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good website
Good website, easy to navigate with full description of product, competitive pricing. Very quick delivery, would definitely use again.
16 March 2026
Reply from Equip2clean
Hi Kelly,
Thank you for the 5‑star review. I’m really pleased to hear you found the website easy to use, with clear product information and competitive pricing. It’s also great to know your order arrived quickly. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Jon Raven
Reply from Equip2clean
Hi Marlon,
Thanks so much for the 5‑star review. Really pleased to hear your order arrived quickly — we work hard to keep our dispatch times sharp, so it’s great to see that come through on your end.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great Service
My son and 1 purchased a kiam 15l 4 years ago. Although this machine is not our main machine now it’s still going strong. Great Service and price.
20 March 2026
Unprompted review
Reply from Equip2clean
Hi Ashley,
Thanks so much for the 5‑star review. Really glad to hear the Kiam 15L has served you and your son well over the last four years — that’s exactly the kind of long‑term reliability we aim for. Great to know it’s still going strong even after becoming your backup machine.
If you ever need anything from us down the line, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I have not used the parts I ordered yet…
I have not used the parts I ordered yet but it all looks quality and delivery and customer service was excellent.
16 March 2026
Reply from Equip2clean
Hi Steven,
Thanks so much for the 5‑star review. Great to hear everything arrived looking spot‑on and that you were happy with the delivery and service. If you need any help or advice once you get around to using the parts, just give us a shout — we’re always here to support you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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