Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
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Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... See more
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I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Equip2clean
Hi Dean,
Thank you for taking the time to leave your feedback, and I’m really sorry for the delay you experienced. You placed your order with a clear expectation of when it would arrive, and we didn’t meet that — that’s something I take seriously.
At the time of your purchase, we were expecting this product to arrive into our warehouse within the advised timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item based on the information we had at that moment, but that information turned out to be wrong, and I completely understand your frustration.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you personally so I can put your mind at rest about our customer service standards and make sure everything is fully sorted for you. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your feedback — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Bought over £2000 worth of equipment at…
Bought over £2000 worth of equipment at the cleaning expo on 27th March and was assured that it would be on nxt day delivery but that we'd receive it by 1st April at the latest. Phoned on 1st April to be told that it was still in the warehouse and would be delivered nxt day. Still nothing. Have emailed, no response. Have phoned 5 times myself and hubby over 50 times with the same recording of 'very busy'. To keep redialing one after the other and still no response is more than likely ignoring the the phone rather than very busy. Really am so disappointed especially as at the cleaning expo the owner seemed so friendly and knowledgeable, and so reassuring that we'd receive the items within the time limit.
Update...so we finally received the equipment and low and behold the jetwash doesn't work! Tried for over 3hrs , it powered up once for a matter of seconds then cut out. We've tried absolutely everything we can think of. So not only did we lose 2 jobs because we didn't receive the equipment in time we've just lost another one as its now too late to hire a jetwash to complete it! Once again we were ringing and nobody answered 😡
3 April 2026
Unprompted review
Reply from Equip2clean
Hi Lorna,
Firstly, thank you for your patience — and I want to offer my sincere apologies for the experience you’ve had. You were absolutely right to expect your order promptly after the Cleaning Expo, and I’m genuinely sorry for the delays and the frustration this caused.
I can see that your order was finally delivered on the 8th, but the service you received before that wasn’t up to the standard we set for ourselves.
Please get in touch with me personally so I can make sure everything is now fully sorted for you and put your mind at rest about our customer service standards. You can reach me directly at jon.raven@equipmartuk.co.uk.
Regarding the difficulty getting through on the phone — we haven’t been ignoring calls. We’ve simply been victims of our own success recently. It’s genuinely been a case of putting the phone down and it ringing again immediately. That’s not an excuse, just the reality we’re working hard to improve with additional staff and better systems.
You deserved a smoother experience from start to finish, and I’d really appreciate the chance to speak with you directly and put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Russell,
Thank you so much for the fantastic 5‑star review. It’s great to hear you’ve had a first‑class experience with us and that you’re happy with both the service and the product.
We really appreciate the recommendation, and if you ever need anything at all, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Items not turned up and zero contact
Promised an item by a certain date when purchasing. The day came.. no item. I phoned them, turns out they don’t have any in stock and never did. No contact at all to let me know it wasn’t coming and even got an email a few days before saying it had been shipped and was ‘on the way’
Not the first time I’ve had items not turn up when using them. I would advise people to avoid them, especially if it things you actually need quickly for a job. There are plenty of more honest company’s out there you should stick too.
30 March 2026
Reply from Equip2clean
Hi Callum,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were promised an item by a specific date, and we didn’t meet that commitment — that’s on us.
At the time you placed your order, we were away from the warehouse exhibiting at the Cleaning Expo and were expecting the product to have been delivered in time for dispatch. Unfortunately, our supplier let us down at the last minute, which meant we then let customers down too. That’s not the standard we set for ourselves, and I completely understand your frustration.
The lack of contact only added to the problem, and for that I apologise. You should never have received an email saying your item was on the way when it wasn’t — that’s something I’m already addressing internally.
I’d really appreciate the chance to speak with you directly so I can put this right and restore your confidence in us. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll make sure you’re looked after properly.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
PRE ORDER LIES
Rang up for a pre order to check if id get the equipment id need for my job for the following week, and didnt recive my order called and spoke to one person the first time who was just rude then he put the phone down on me, the second time I rang they said they didnt know when they would even be reciveing the product and theres 200 of them on pre order why tell me id get it for my job when clearly they didnt know when they would be delivered, plus on my order it say dispatched with the date so clearly they are lying and taking money from people, really poor service and wont be using them again id rather spend my money with a company that cares and looks after its customers
26 March 2026
Reply from Equip2clean
Hi Leroy,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were relying on this equipment for a job, and we didn’t deliver within the timeframe we originally advised — that’s something I take very seriously.
At the time you placed your pre‑order, we were expecting this product to arrive into our warehouse within the stated timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item in time for your job based on the information we had at that moment — but that information turned out to be wrong, and I completely understand how frustrating that must have been.
I’m also very sorry to hear about your experience on the phone. You should never feel spoken to rudely or dismissed. I will be addressing this internally. We’ve been dealing with extremely high call volumes recently — genuinely a case of putting the phone down and it ringing again immediately — but that does not excuse the way you felt treated.
The incorrect dispatch notification you received is also something I’m already working to prevent going forward.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you directly so I can put your mind at rest about our customer service standards and make sure everything is now fully sorted for you. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
good job good job
20 March 2026
Reply from Equip2clean
Hi Gareth,
Thank you for the 5‑star review — really glad to hear you’re happy. Always great to know we’ve done a good job.
If you ever need anything else, we’re here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Well decent service well decent power…
Well decent service well decent power washer thanks appreciated amen 🙏
20 March 2026
Reply from Equip2clean
Hi Michael,
Thank you for the brilliant 5‑star review. Really glad to hear you’re happy with the service and that the power washer is doing the job for you. Your feedback is genuinely appreciated — amen to that 🙏
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service
Great service
The Patio Cleaner fits my Hyundai jetwasher perfectly
V happy
14 March 2026
Reply from Equip2clean
Hi Adam,
Thanks for the great 5‑star review. Really glad to hear the patio cleaner fits your Hyundai washer perfectly — always good when the setup is spot on. Delighted you’re happy with it.
If you need anything else, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Not good so far
Not good so far - placed order 26th on 24hr delivery. Nothing delivered as of 30th with no communication ! Really dissappointed with first order.
However, since then I received an apology which I accept fully as was beyond there control. I think a 1 star was little unfair and have calmed down since 😄
26 March 2026
Reply from Equip2clean
Hi David,
Thanks for your review, and I’m really sorry for the experience you’ve had so far. I’ve checked your order and it was placed as a pre‑order, with stock due in last week. Unfortunately, the shipment was delayed by circumstances outside of our control, which meant we weren’t able to dispatch it on the usual 24‑hour service.
That said, we should have communicated the delay more clearly, and I apologise for the lack of updates — that’s on us.
Your order will be sent out the moment the stock arrives, but if you’d prefer not to wait, just let us know and we’ll arrange a full refund straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Purchased telescopic washing pole to…
Purchased telescopic washing pole to clean my house external window frames, rendered area and roof soffits and fascia’s. If you are someone that enjoys DIY I would recommend this as I was quoted to wash down my house externally £1000!
Purchased this for £300 and use it every spring ,
Found the telescopic pole generally great to use and so handy for high level washing with brush on the end!get a bit of a struggle to use over 6 metres high but so handy for general use. Would recommend!
26 March 2026
Reply from Equip2clean
Hi Terry,
Thanks so much for the 4‑star review and for sharing your experience. Great to hear the telescopic pole has helped you tackle all those high‑level areas and saved you a small fortune compared to getting the house professionally washed down. That’s exactly what it’s designed for.
They can get a bit more challenging over 6 metres, so it’s good to know it’s still proving really handy for your general use each spring.
If there’s anything we could have done to turn your experience into a 5‑star one, I’d genuinely love to hear it — your feedback helps us keep improving.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The inline filter I brought was a great…
The inline filter I brought was a great price, I live in an area with very hard water and wasn't expecting much. I was shocked at the results I cleaned my glass conservatory roof and all the house windows not a water mark to be seen. I can't express enough how good this product is I've brought another ready for a refill. The windows look professionally cleaned thank you for a game changing product.
16 March 2026
Reply from Equip2clean
Hi Tom,
Thanks so much for the fantastic 5‑star review. It’s brilliant to hear how well the inline filter has worked for you — especially in a hard‑water area. Getting a conservatory roof and all the windows spotless with no water marks at all is exactly the kind of result we love to hear about.
The fact you were impressed enough to order another one ready for a refill really means a lot. It’s great to know the finish looked professionally done — that’s the difference a good filter can make.
If you ever need any help or advice with the setup or refills, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Kevin,
Thanks for the 5‑star review. Really pleased to hear you found us good value and were happy with the service — that means a lot.
If you ever need anything else, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Parts as described first class service…
Parts as described first class service and delivery
26 March 2026
Reply from Equip2clean
Hi Fraser,
Thanks for the 5‑star review. Great to hear the parts were exactly as described and that you were happy with the service and delivery — really appreciate you taking the time to share that.
If you ever need anything else, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi David,
Thanks for the brilliant 5‑star review. Great to hear the product was just the job and arrived super quickly for you — always nice when everything lands exactly as expected.
If you need anything else at all, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Martin,
Thanks for the lovely 5‑star review. Great to hear your order arrived quickly and that you’re happy with the quality of the products — really appreciate you taking the time to share that 😊
If you ever need anything else, I’m always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Quality, Price, and Delivery
Excellent quality pressure hose for my Nilfisk, better than original obviously. Excellent price too, having shopped around. Delivery was faultless.
16 March 2026
Reply from Equip2clean
Hi Christopher,
Thanks for the fantastic 5‑star review. Really pleased to hear the pressure hose has been a solid upgrade for your Nilfisk — always great when it outperforms the original. Appreciate you mentioning the price and the faultless delivery too; that means a lot.
If you ever need anything else for your setup, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Super il netoiyage tre proper merci
16 March 2026
Reply from Equip2clean
Bonjour Marie,
Merci beaucoup pour votre superbe avis 5 étoiles. Ravi d’apprendre que le nettoyage était « très propre » et que tout s’est bien passé pour vous — c’est exactement ce que nous aimons entendre.
Si vous avez besoin d’aide ou de conseils à l’avenir, je suis là pour vous.
Cordialement,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Domenic,
Thanks for the great 5‑star review. Really pleased to hear your order arrived next day and that you’re happy with the quality of the materials — that’s exactly what we aim for.
If you need anything else, I’m always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Easy website to use and to order.
25 March 2026
Reply from Equip2clean
Hi Barry,
Thanks for the 5‑star review. Really pleased to hear you found the website easy to use and place your order — that’s exactly the experience we aim for.
If you ever need anything else, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Ordered pressure washer and equipment…
Ordered pressure washer and equipment which was very well packed and delivered within a few days. Very impressed with the machinery and excellent value for money. 10/10
20 March 2026
Unprompted review
Reply from Equip2clean
Hi Stephen,
Thanks for the fantastic 5‑star review. Really pleased to hear everything arrived well packed and within a few days — we put a lot of care into making sure machinery gets to customers safely. Great to know you’re impressed with the washer and equipment, and that you found it excellent value for money. A 10/10 from you means a lot.
If you ever need any help or accessories down the line, I’m here to support.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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