Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
Company replied
We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
Company replied
I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Equip2clean
Hi Freddie,
Thank you for the 5‑star review — great to hear everything was delivered on time and that you’re happy with the quality of the equipment. Really appreciate you taking the time to share your feedback.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Ordered a turbo nozzle asked for advice…
Ordered a turbo nozzle asked for advice on which one they told me I need a 60 jet and it’s no good for my machine phoned up to see if I could exchange and one of your guys said no
20 April 2026
Reply from Equip2clean
Hi Stewart,
I’m really sorry to hear about the experience you’ve had with the turbo nozzle — that’s not the level of advice or service we aim to provide. If you were recommended a 060 jet and it isn’t suitable for your machine, then we need to put that right for you.
I’d really like to sort this out properly. If you can get in touch with me directly, I’ll make sure we get the correct nozzle arranged for you without any hassle.
Thanks for bringing this to our attention — I’m here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Sophie,
Thank you for your review. I’m really sorry to hear you feel this way. I’ve checked with the team and we can’t find any emails or calls from you, so we’d really like to understand what’s gone wrong and put it right for you.
If you could get in touch with your order number and a brief outline of the issue, I’ll make sure it’s resolved quickly for you. We always want our customers to receive quality products and great service, so I’m keen to get this sorted.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Reply from Equip2clean
Hi Barry,
Thank you so much for the 5 stars. Really pleased to hear everything was perfect, delivered on time, and that you’re happy with the product. We appreciate you taking the time to leave the feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Aquaspray® Pro 16L
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered swiftly.
30 April 2026
Reply from Equip2clean
Hi Sharon,
Thank you for the fantastic 5‑star review. Great to hear you’re finding the tool so effective, especially teamed with the 22ft pole — it really does make window cleaning, rendering and gutter exteriors much safer and easier without needing ladders. I’m also pleased the delivery arrived swiftly for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Great customer service
Order arrived wrong one quick call to customer service and all sorted. Missing part off order sent out that day plus a few goodies on top. Will definitely use again
8 May 2026
Unprompted review
Reply from Equip2clean
Hi Stephen,
Thanks for the brilliant 5‑star review. I’m really glad the team were able to get everything sorted for you so quickly. If anything ever arrives wrong or missing, we’ll always put it right straight away — and I’m pleased the replacement parts and extras reached you without delay. We really appreciate you choosing us and look forward to helping again in future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
The package was delivered to our…
The package was delivered to our neighbor instead of our address.
27 April 2026
Reply from Equip2clean
Hi Sylvia,
Thank you for the review. I’m glad the parcel arrived safely, but I’m sorry it was delivered to a neighbour rather than directly to your address.
Royal Mail sometimes make that decision themselves if they believe it’s the safest option at the time, but I completely understand it can be frustrating when it’s not what you expected. If you ever have any issues with a delivery in future, feel free to contact me and I’ll be happy to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Peter,
Thank you for the brilliant 5‑star review — really glad to hear everything was quick and clean for you 👌😃
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Harry,
I’m really sorry to hear about your experience — that’s not the level of service we aim to provide.
I’d like to get this sorted for you personally. From what you’ve described, it sounds like there may have been a misunderstanding around the part you received and its availability. We definitely don’t want you feeling you were given incorrect information or left without support.
To help me put this right, could you please send me your order number and a quick photo of the part you received? That will allow me to check exactly what happened and make sure you get the correct item or an immediate resolution.
You can reach me directly at jon.raven@equipmartuk.co.uk.
Thanks for giving us the chance to fix this — I’ll get it sorted as soon as I have your details.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Have still not received item have asked…
Have still not received item have asked around units in industrial estate but nothing very disappointing
16 April 2026
Reply from Equip2clean
Hi Sid,
Thanks for your review. I’ve checked the tracking for your order, and Royal Mail show it as delivered on 17/04, with a delivery photo available. If you follow your tracking link, you’ll be able to see exactly where the parcel was left:
YQ976647267GB https://www.royalmail.com/track-your-item#/tracking-results/YQ976647267GB
(You can view it directly through your Royal Mail tracking page.)
As the parcel has been delivered, the next step would be to check the location shown in the photo, or ask anyone at the property who may have taken it in.
We don’t have any control over Royal Mail’s delivery decisions, but I’m more than happy to help you get this resolved. If you still can’t locate the parcel after checking the delivery point, let me know and I’ll raise a claim with Royal Mail on your behalf.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
My new blue water bin has a float.t in it…
My new blue water bin has a float in it to stop over filling,after day one it stopped working,,I've asked the seller for a replacement one to have a email stating wants to see it working and what machine IAM using.The machine has nothing to do with it .
24 April 2026
Reply from Equip2clean
Hi Sid,
Thanks for your review. I’m sorry to hear you’ve had trouble with the float valve — that’s definitely not what we want for you.
I’ve looked back through the messages, and the only reason we asked for a quick video and details of your setup was so we could confirm exactly what’s gone wrong and send the correct replacement. Some faults look similar but have different causes, so we always check first to avoid sending the wrong part again.
To get this sorted for you now, can you let me know whether you still need a replacement float valve? If so, I’ll arrange one for you straight away.
Just drop me a quick reply and I’ll get it sorted.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Amazing Service
Amazing Service. Ordered from the states and had the boiler unit in a week. Thank you guys!
23 April 2026
Reply from Equip2clean
Hi George,
Thank you so much for the fantastic review — we really appreciate it. We’re delighted to hear the service hit the mark and that your boiler unit made it all the way to the States in just a week. That’s exactly the experience we aim for.
If you ever need anything else, advice, parts or support, we’re always here to help.
Thanks again for choosing us.
Kind regards
Jon Raven
Very helpful advice on the phone
Very helpful advice on the phone, quick service and delivery. One item not sent but quickly rectified with apology and received next day.
14 April 2026
Reply from Equip2clean
Hi Paul,
Thank you for the great review — we really appreciate it. I’m glad to hear the advice, service and delivery were all up to the mark, and that the missing item was sorted quickly for you.
If there’s anything we could have done to turn this into a 5‑star experience, I’d genuinely love to hear it. We’re always looking for ways to improve and your feedback really helps.
Thanks again for choosing us.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Easy ordering and prompt delivery made…
Easy ordering and prompt delivery made my purchase easy. I have not used my new filter yet but prresume it to be as good as the previous one.
20 April 2026
Reply from Equip2clean
Hi Paul,
Thank you for the brilliant 5‑star review — really glad to hear the ordering process and delivery were nice and easy for you. I’m pleased we were able to get the missing item sorted quickly as well.
I’m sure the new filter will perform just as well as your previous one once you get the chance to use it, but if you ever need any help or advice, we’re always here.
Thanks again for choosing us.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Very bad service
Very bad service. I bought some things and they didn't arrive on time, and what was missing was sent 3 weeks later. They didn't give any compensation, and communication with the customer service center is terrible.
25 April 2026
Unprompted review
Reply from Equip2clean
Hi Alfonso,
I’ve seen your review and I’m really sorry you feel let down — that’s never how we want anyone to experience our service.
I understand the delay with the missing item was frustrating, and I apologise that it took longer than expected to reach you. Before I close this off, can you let me know whether you still need anything from us, or if everything has now arrived and is working as it should? If there’s anything outstanding, I’ll sort it straight away.
Thanks,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Adam,
Thank you for the brilliant 5‑star review — really glad to hear you found the service super quick. That’s exactly what we aim for.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Great company
Great company. My order was delivered on time and the website was full of detail and easy to use. My pressure washer feels reliable.
20 April 2026
Reply from Equip2clean
Hi David,
Thank you for the fantastic 5‑star review — really glad to hear the ordering process was easy and the delivery arrived on time. Great to know the website gave you all the detail you needed as well.
Even better to hear your pressure washer feels reliable. If you ever need any advice, parts or support as you get more use out of it, we’re always here to help.
Thanks again for choosing us.
Kind regards
Jon Raven
First class service 🙂
First class service 🙂 the product was as l expected. Haven't tried them out yet but the instructions are easy to understand. Delivery was quick 👍
23 April 2026
Reply from Equip2clean
Hi Maureen,
Thank you for the lovely 5‑star review — really pleased to hear you found the service first class 🙂
Great to know the product was exactly what you expected, and that the instructions were clear and easy to follow. I’m sure they’ll work perfectly once you get the chance to try them out.
If you ever need any help or advice, we’re always here for you. Quick delivery and smooth service is what we aim for 👍
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean spotless filter is…
Equip2clean spotless filter is absolutely spot on. No complaints
17 April 2026
Reply from Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review — great to hear the Equip2Clean Spotless Filter is absolutely spot on for you. No complaints is exactly what we like to hear.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Still not received
16 April 2026
Reply from Equip2clean
Hi Russell,
I’m really sorry for the delay and for the frustration this has caused. We’ve been investigating this with FedEx and, unfortunately, the parcel was delivered to the wrong address — something completely outside of our control.
Stephen has been speaking with you today and has confirmed that FedEx are now correcting the mistake and delivering it today.
Please let us know as soon as it arrives so we can make sure everything is in order for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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