Embrace Financial Services Reviews 

2,194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,194)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

professional guidance

thank you to Anais for reviewing and arranging our insurance cover, and promptly resolving a payment issue.

31 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that the insurance cover met your needs and that the payment issue was resolved quickly with the help of Anais. Thank you for your positive feedback.

Rated 5 out of 5 stars

Ray Lang was brilliant

Ray Lang was brilliant. As first time buyers we were a little clueless on the process. Ray took the time to understand our situation and what we were looking for. He was incredibly helpful in finding us our mortgage provider and checked in regularly to see how the process was going. He also helped us get a better rate once we'd offered on the house. Recommended!

31 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support provided by Ray was so helpful during your first home-buying experience. It's great to know that the guidance and regular check-ins were beneficial, especially in securing a better rate. Thanks for recommending our services!

Rated 5 out of 5 stars

Never had to worry

Allysan Nixon (with the assistance of Kennedy Batho) were amazing, through the initial conversation to find the right deal for me all the way through to the end, kept me informed, prompt responses to questions during stressful times.
Allysan helped me throughout 3 failed purchases, advising and discussing options. Once we found our final property which required fast action to secure, Allysan was quick to respond and get everything sorted ASAP. During the most stressful time of my life, I never once had to worry about the mortgage side of it all as I knew it was in the best hands
Thank you again!

11 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear about your positive experience with both Allysan and Kennedy! It's wonderful knowing we could provide support through those challenging purchases and secure your final property efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Louise burrows

I had a fantastic experience working with Louise Burrows. She was incredibly professional throughout and clearly takes great pride in her work. From start to finish, she was attentive, reliable, and highly knowledgeable, making the whole process smooth and stress-free.
Louise went above and beyond to ensure everything was handled to a high standard, and her friendly, approachable manner made her a pleasure to deal with. It’s clear she genuinely cares about delivering excellent results and providing a great experience.
I would highly recommend Louise to anyone looking for someone skilled, dependable, and truly professional.

20 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear you had such a smooth and positive experience with Louise. She consistently goes above and beyond for our clients, and it’s great to see her hard work recognised. Your kind words mean a lot to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Staff experience and guidance

Anne was the greatest advisor I could have asked for. She has been present and friendly throughout the process and has given me great advice, guiding me to the best choices.

26 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Anne was friendly, supportive, and helped guide you to the best choices. Your kind words mean a lot!

Rated 5 out of 5 stars

Kristopher Gamblin looked at the offers…

Kristopher Gamblin looked at the offers for me.

25 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review! We’re glad Kristopher was able to look into the offers for you. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Top mortgage broker!

Justyna has arranged 3 mortgages and remortgages for me over the past 7 years. Shes always helpful, insightful and quick to respond. I’ve recommended her to several family
members and friends who have all had similar experiences.

26 March 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Justyna has supported you so well over the years. Your recommendations mean a great deal to us!

Rated 5 out of 5 stars

Our experience with Anne

Anne is knowledgeable and experienced. She will explain all processes clear and one is able to make an informed decision. Anne held our hands and walked with us through all the processes. We will not hesitate to recommend anyone to Anne.

24 April 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re delighted to hear how well Anne supported you throughout the process. Your recommendation means a great deal, and we’re so pleased you felt informed and supported every step of the way.

Rated 5 out of 5 stars

100% recommend!

Louise Burrow’s is incredibly knowledgeable and efficient. She provided a supportive, flexible experience, tailoring her approach to secure exactly the cover I needed. Despite my hectic schedule, she remained highly accessible and has ensured everything is organised seamlessly. 100% recommend!

12 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your fantastic review! We’re so pleased to hear how well Louise supported you and that she was able to tailor everything to your needs so seamlessly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Justyna She's the right person in the…

Justyna She's the right person in the right place. She has extensive knowledge, negotiation skills, and is full of excellent ideas and solutions. On top of that, Justyna is a genuinely nice person. Working with her is a real pleasure. I know my business is in good hands; I can trust her completely.

24 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re so glad to hear Justyna’s knowledge, ideas, and support have made such a positive impact. It’s great to know you feel your business is in safe hands. We really appreciate your feedback!

Rated 5 out of 5 stars

Justyna has been fantastic

Justyna has been fantastic. Having now arranged 3 mortgages for myself. Even when im not the easiest customer to deal with shes been there at evry single stage.
Cannot recommend her enough!!!

2 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great review! We’re delighted to hear Justyna has been fantastic and supported you through all three mortgages. We really appreciate your recommendation!

Rated 5 out of 5 stars

Would highly recommend Justyna

Would highly recommend Justyna. She really listened to what I was trying to achieve with my mortgages and then arranged in a quick and efficient manner.

I had some complicated circumstances and I really felt that Justyna went above and beyond for me.

23 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the lovely review! We're so pleased to hear Justyna listened to your needs and supported you so efficiently, especially with the more complicated circumstances. We really appreciate your recommendation!

Rated 5 out of 5 stars

Special thanks to Lisa Cummings for a…

Special thanks to Lisa Cummings for a brilliant service getting our mortgage done on our new home and our new mortgage recently , was seamless from start to finish and was massive help in getting best deal for us , thoughly recommend

Barry and Laura

27 October 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the great review! We're delighted to hear Lisa provided such a seamless service and helped secure the best deal for you. We really appreciate the recommendation!

Rated 5 out of 5 stars

Justyna and the team have made the…

Justyna and the team have made the mortgage process quick and straightforward without complications.they keep you updated throughout the process. Mortgage rates dropped after my offer and they also got me moved onto the new rate within a few days.

21 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We're really pleased to hear that Justyna and the team made everything smooth and kept you updated throughout. Great news about securing the improved rate too, we're glad we could make that happen quickly for you. If you need anything in the future, we're always here to help!

Rated 5 out of 5 stars

Great Mortgage Advice and Service

Justyna is always friendly, professional, honest and to the point. Really effective and efficient, would 100% recommend.

20 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We're delighted to hear that you found Justyna friendly, professional and efficient. We really appreciate your recommendation!

Rated 5 out of 5 stars

My experience was amazing thanks to all…

My experience was amazing thanks to all the help from Anne Page. I couldn't thank her enough for all the help, making sure that every problem that occurred got solved promptly, making me feel stress-free at such a worrying process in remortgaging.

Hassle-free and top service, thanks again.

20 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Anne! It's great to know that the support you received helped to solve any issues promptly, and made you feel stress-free during your remortgaging process. Thanks for your feedback!

Rated 5 out of 5 stars

Highly recommend Ann page

Ann Page came highly recommended to me years ago when applying for my first mortgage. I have now gone back to Ann who is helping me to secure another mortgage due to a change of circumstances. Ann knows her role inside and out and guides you every step of the way, through what can be quite a stressful and daunting process. Ann is very professional throughout but is always very kind and caring in her nature, ensuring you are well looked after. Ann has always been available, often outside of her working hours to help, or answer any questions i may have had. Nothing is ever too much trouble and i personally would not go with anyone else.

15 May 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a thoughtful review. We’re delighted to hear that Anne has once again been able to support you through your mortgage journey. She takes great pride in offering clear guidance and genuinely caring for her clients, so your kind words mean a lot. We truly appreciate your continued trust and are always here whenever you need us.

Rated 5 out of 5 stars

First time buyers

Working with Ann as first time buyers made the process so much easier, she has been fantastic throughout. Thank you for all your hard work and patience. Emma & Dan

20 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for your kind review. We’re delighted to hear Ann made the process easier for you as first-time buyers. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommend Ann Page

Over the last 50 odd years we have moved a few times. Getting a mortgage sometimes can be daunting but when you meet Ann Page, she makes it a lot easier. At 75 years of age and wanting to down size I thought it would be difficult but with Ann I couldn't be more wrong. Ann explained everthing and got us a 10yr mortgage. If we have any problems she's always there for you . She is now helping our daughter to get on to the property ladder. You couldn't ask for a more caring person .

19 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for sharing your experience. It’s wonderful to hear that Anne has been able to make the process feel straightforward and supportive, especially after so many moves over the years. Helping clients through important life changes like downsizing is something she genuinely cares about, so your kind words mean a great deal.

We’re delighted she was able to secure the right mortgage for you and that you feel reassured knowing she’s always there to help. It’s also lovely to hear that your daughter is now working with Anne too.

Thank you again for your trust and your recommendation. We’re here for you and your family whenever you need us.

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