John Charcol Reviews 1,441

Andrew was really helpful, knowledgeable and made sure my switch to a buy to let mortgage went through smoothly.

Molly made the whole experience of our remortgage seamless and knew all of the information we needed without hesitation her knowledge is impeccable! We can’t wait to do the remortgage of our own home 😊

Katherine and Shaun at John Charcol have been exceptional throughout the entire process. As part of John Charcol, their service has been consistently responsive, considerate, and calm in communication, which brought a real sense of ease to what can often be a stressful journey.

This is the second time I’ve worked with them, and both experiences have been consistently excellent. Their professionalism and attention to detail stand out. Support from the wider team was also helpful throughout, contributing to a smooth overall experience.

I would gladly work with them again and can’t recommend them enough. Thank you for making the process so smooth.

Lisa Eyles was excellent throughout, and I genuinely cannot fault her at all. From the very beginning, she took the time to understand my situation in detail and gave me honest, clear guidance. What initially seemed like an impossible mortgage—especially after other advisers had told me it couldn’t be done—became achievable thanks to her knowledge, persistence, and problem-solving approach.

As both a first-time landlord and a first-time buyer, I had a lot of questions and uncertainties. Lisa explained everything in a way that was easy to understand, kept me informed at every stage, and made sure I was always aware of my options. The level of information, reassurance, and ongoing support she provided was invaluable, and it made a potentially stressful process feel far more manageable.

She was consistently friendly, approachable, and highly responsive to both my calls and emails. Even during the inevitable ups and downs, she remained patient and proactive, always working to find solutions and keeping things moving forward. Her ability to clearly map out each step and set realistic expectations gave me real confidence throughout the process.

Thanks to Lisa’s dedication and expertise, I was ultimately able to secure my first buy-to-let property, which is something I’m extremely grateful for. I truly felt she went above and beyond to achieve the best possible outcome for me.

I would strongly recommend Lisa to anyone in need of mortgage advice, whether you are a first-time buyer or dealing with a more complex situation. I have already recommended her to family and friends and will continue to do so without hesitation.

Excellent service from Kristy Patel from John Charcol , who found me a great mortgage deal which met my requirements . Kristy had good communication throughout the process and she responded quickly to queries etc . I would highly recommend this service .

Excellent service throughout. Ed Pera was knowledgable, professional and helpful, and always on the end of the phone. Would highly recommend.

Katherine, John and Holly were absolutely outstanding helping us from the initial exploratory call to closing on a home. We could not be happier with the service from end to end.

John Charcol provided exceptional customer service throughout my property purchase. Emma and Gemma provided invaluable support and advice, and guided me through the whole process from submitting an offer, to completion. Would highly reccomend them as a company.

I have been looked after so well by Mark Spong, he has had so much patience with me and always been efficient. No question was too much, he went above and beyond to make sure I got the best and again never gave up. I cant thank him enough for everything he has done. Highly recommend.

We have worked with Stephen Brown for a number of years. We have found that he is someone you can trust to advise you based on your situation and interests. Nothing is too much trouble. He has provided excellent service to us.

Have been using them for years now. Jessica is brilliant. Always readily available on the phone or email. Always searching for the best deals and keeping you informed. Very happy with their service and highly recommend.

Kathryn was great about finding me the best options for remortgaging, fitting the advice to my specific circumstances. Most importantly she proactively got in touch to help me change plans as rates suddenly shot up, and saved me a fortune in the process. All of the communication has been prompt, professional, friendly and helpful. This is the second time I've used Kathryn to find a mortgage and wouldn't hesitate to do it again.

Second time using John Charcoal. They are fantastic. Attentive, detailed, easy to contact, have my best interests at heart and they just get it done quickly and easily! Thanks Rob and Chantelle! Great service and I’d highly recommend the team based off my experience.

I really appreciate your support and your time you give for customers

Smooth and effortless remortgage process

Chris has embodied going above and beyond. He has been incredibly helpful and knowledgable at every step of the way, and has been a real advocate for us throughout the application process. You want Chris and John Charcol in your corner when going through the house buying process, fully recommend.

Our broker was very helpful and explained things really clearly. She kept us updated at all times and made thd whole process so much easier, thank you

Mark was exceptionally helpful, professional and delivered concise information that was easy to digest; Zerena ensured after sale service was efficient, good communication skills displayed.

Highly recommended.

Fantastic service as always with Penny at John Charcoal. Clear advice always given. Different options explored. Always patience shown with questions from myself. Punctual for telephone appointments and fantastic communication regarding updates on products/ rate changes. Wonderful client service and care. Thank you x