Embrace Financial Services Reviews 

2,195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and knowledgeable when handling complex financial matters and applications. People deeply appreciate the clear explanations, personalized attention, and patient guidance provided by advisors throughout the entire procedure. Consumers regularly highlight the prompt communication, quick response times, and constant updates, which successfully turn stressful situations into smooth journeys. Reviewers consistently recommend these reliable financial services, enthusiastically praising the seamless user experience and reassuring support received from dedicated professionals. Many individuals note that nothing ever feels like too much trouble for the team, making every interaction pleasant and productive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Customers had positive experiences with service, describing the mortgage advisors as thorough, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, highlighting fast, helpful, and responsive... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,195)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can't speak highly enough regarding…

I can't speak highly enough regarding our recent experience with Embrace. We were provided with information on getting financial advice from Embrace, and were contacted by Lois. Lois was welcoming, patient, and nothing was too much trouble. Lois went above and beyond to support us during a difficult financial period, making what would have been a very stressful time much easier to navigate. I can't thank Lois from Embrace enough and would highly recommend Embrace and Lois for any financial guidance.

22 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for taking the time to share such a thoughtful review. We’re delighted to hear about your positive experience with Embrace and the support Lois provided during a challenging time. Her patience, care, and commitment to going above and beyond truly reflect the service we aim to deliver. Your recommendation means a great deal to us, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to take a moment to express my deepest gratitude to Andy White our family Broker both myself and my Sister have had the pleasure of having you in our corner . You haven't just acted as a broker you’ve treated my family and me like part of your own. Thank you for always making time for us, handling last-minute requests, and answering our questions at all hours of the day.
Your honesty, truthfulness, and willingness to work above and beyond to secure the best deals and discounts have made this process seamless. We are truly eternally grateful for your dedication and kindness. We could not have asked for a better person in our corner. You are a real asset to your company and I recommend you to all my family, freinds and work colleagues. Thank you once again from myself and my sister and brother in law.

17 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a heartfelt review. We’re absolutely delighted to hear about your experience with Andy. He genuinely goes above and beyond for his clients, and it’s wonderful to know that his honesty, dedication, and support made such a positive difference for you and your family. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Andy. Wishing you, your sister, and brother‑in‑law all the very best.

Rated 5 out of 5 stars

Lois arranged a mortgage for my…

Lois arranged a mortgage for my daughter for her first home and I can't thank her enough. She made the whole process stress free and easy. Needless to say my daughter is very excited about her new home!

21 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We’re so pleased Lois was able to make your daughter’s first‑home journey stress‑free and straightforward. Huge congratulations to her on the new home.

Rated 5 out of 5 stars

Amy (Darby) is fab

Amy (Darby) is fab! She made what is normally an incredibly stressful and confusing process into something straightforward and simple! Amy was completely transparent about everything and it felt like she was genuinely invested in getting me the best possible outcome. Amy is personable, polite and professional...just what I needed! Thank you soooo much!!!! Lauren

20 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words. We’re delighted to hear that Amy made what can be a stressful process feel straightforward and simple. Her transparency, professionalism, and genuine commitment to achieving the best outcome really shine through. We’re so pleased she was exactly what you needed!

Rated 5 out of 5 stars

Louise Burrows

Louise Burrows was amazing, listened to what we wanted and a very quick an easy process.
To save a few pennies this day and age is amazing.
Would highly recommend

15 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We’re so pleased to hear that Louise listened to your needs and made the process quick and easy. Saving money where possible always makes a difference, and your recommendation means a lot to us!

Rated 5 out of 5 stars

Highly recommended

Angela is a lovely lady who made our dream house become a reality! Highly recommend her she is very knowledgeable and such a genuine person who just wants to help you get the best possible results

Second time using Angela and will continue to do so! Again thank you for everything

16 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your experience with Angela was so positive and that we could help you achieve your dream. Thank you for your continued trust and for sharing your kind words!

Rated 5 out of 5 stars

Wonderful experience

We had a wonderful experience with Embrace. Louise Burrows was very helpful and kind. She kept us up to date the whole way through. Highly recommend

8 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had a wonderful experience with Louise! It's great to know that our team member was helpful, kind, and kept you informed. Thank you for your recommendation!

Rated 5 out of 5 stars

Philip was so helpful with everything

Philip was so helpful with everything. It was our first time getting our house so we had no clue. He was so kind and nice even when I kept asking to explain stuff again and again. 10/10 recommended!!!

10 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had such a positive experience with Philip! We appreciate your recommendation and are so glad we could help you navigate getting your first house.

Rated 5 out of 5 stars

Louise Burrows

Louise was fantastic at going through protection options for us when we renewed our mortgage. She found us a much better package with a better level of cover to suit our family needs at a price that suited us. Excellent communication throughout. Thank you Louise.

14 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had such a positive experience with Louise. It's great to know that we could find a protection package that better suits your family's needs. Thank you for your feedback.

Rated 1 out of 5 stars

Terrible experience

We had a terrible experience with Embrace. Our 5 year deal was due to end and we needed to remortgage. We delt with Matthew. At first it was positive saying we would be able to remortgage and clear existing debts. After two months of calling and emailing for updates, Matthew responded informing us that he could not find a well known high street lender that we could remortgage with, that we would have to look at more obscure lenders. Another week passed with no contact. We recieved a phone from Richard and we informed him of the limited contact and updates. Richard advised that he would message Matthew and someone would be in contact. Weeks went by and we had lost all trust that Embrace could help so chose to find another company. A week later we had an initial fact finding appointment and in the days after a mortgage in principle with a well known high street lender covering all existing debts. We would not recommend this company to anyone. Leaving customers worried without any answers. No alternatives offered. Shocking customer service.

6 October 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered during your remortgage process and the lack of communication you experienced. We understand how worrying this would have been, particularly with your deal coming to an end, and we regret that we did not meet your expectations. Your feedback is important to us and highlights areas where our service fell short. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I am a first time buyer

I am a first time buyer, and I had the pleasure of working with Lois to secure my mortgage. When I say “working with” what I really mean is I sent Lois what paperwork she needed and then I sat back and let her work her magic. Lois is incredible and she made this whole process extremely easy. I didn’t once feel stressed, as Lois handled EVERYTHING. She explained everything clearly, and sought the best rate for my circumstances. I am so, so thankful to her for such an easy journey. I will be sticking with her for as long as I have a mortgage, that’s for sure! Thanks so much Lois!

7 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that your first-time buyer experience was made so easy. It's wonderful to know that the process felt stress-free and that you felt supported by Lois in securing the best rate for your circumstances. We truly appreciate your kind words and look forward to supporting you in the future!

Rated 5 out of 5 stars

Shazia Lindo was amazing during our…

Shazia Lindo was amazing during our mortage process. She was recommended from my husbands manager and we definitely made the right choice using her. From our first communication up till us receiving our mortage offer her communication was excellent and she always kept us updated as best as she could. Thank you for everything Shazia! Will definitely be using her again when we are due to remortgage :)

30 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your mortgage process with Shazia was amazing. It's fantastic that her communication was excellent and she kept you updated. We appreciate your recommendation and look forward to assisting you again when you remortgage.

Rated 5 out of 5 stars

Embrace Financial Services and its team…

Embrace Financial Services and its team of professionals have been great blessing. They are very experienced and supportive to us all through the process. They made the process of mortgage application to the approval so easy for us first time buyer.

10 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that our team was supportive and made the mortgage application process easy for you as first-time buyers. Thank you for your kind words!

Rated 5 out of 5 stars

Jack Browne

Jack Browne was my Broker for my first time purchase, and I couldnt give high enough praise, this was all very scary for me doing it for the first time but he made it very calming throughout. Everything I asked was answered in next to no time, probably questions he didnt even have to answer just to settle my worries. Helped right from the get go with recommendations with buying. To right to end with my completion.
100% Recommend for everyone and anyone

10 December 2025
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first-time purchase experience was calming and positive. We appreciate your kind words and are glad the support provided by Jack helped settle your worries and guide you through the process from start to finish. Thank you for the recommendation!

Rated 5 out of 5 stars

Mortgage review

Our advisor was Allysan she was friendly efficient and very helpful. Everything was explained really well and she helped make a stressful process much easier. We would highly recommend.

9 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that Allysan was friendly, efficient, and helpful. We're glad everything was explained well and that the stressful process was made easier. We appreciate your recommendation!

Rated 5 out of 5 stars

1 Million Stars for Exceptional Financial Services!

My partner and I relocated from the south of England to Carlisle as first time buyers. We got in touch with Embrace Financial Services where we have been assisted with care and competence from both Alex Hoodless and Aimee Kingdon throughout our mortgage application. Nothing has ever been too much trouble for the team. All queries were answered in a timely and thorough manner with warmth and clarity, which is much needed when purchasing a house and having no idea how the process works. I highly recommend this company and especially these ladies. A special thanks to you both! :)

7 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your relocation and first-time home-buying experience in Carlisle was a positive one. We appreciate your kind words and are so glad Alex and Aimee could assist you with your mortgage application. It's great to know our team's support and clarity were helpful!

Rated 5 out of 5 stars

Buying a new home for the second time…

Buying a new home for the second time and again using EFS. As always they deliver a high quality and consumer centric experience. Louise Burrows was amazing and helpful in getting us the best cover. Highly recomend using EFS

2 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had another positive experience with us! We appreciate your continued trust and are so glad Louise could provide excellent support in finding the best cover for you.

Rated 5 out of 5 stars

Hardip Lota was the perfect guide

I had an excellent experience with Hardip Lota when purchasing my first property. I was very new to the process and didn't know what it involved, but Hardip was friendly, patient and couldn't have been more helpful throughout the entire process. I am very grateful to have had Hardip with me along the journey, because he was always there for me to ask questions if needed and was very prompt at responding. Would highly recommend both Embrace Financial Services and Hardip, in particular.

1 April 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had such a positive experience with Hardip purchasing your first property. It's great to know that you found our services helpful, especially with your questions. We appreciate your recommendation!

Rated 5 out of 5 stars

Best mortgage broker and financial advisory firm in the UK

Second time working with Embrace for a mortgage and Lee D always we stellar. Always handled everything without prompting and ensured we explored all the best options, even fine tuning deposits etc for the best deal.

Lee it wouldn't have been possible without all your work!

I would absolutely recommend Embrace especially in NI!

19 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear that you had another stellar experience with Lee! It's wonderful knowing everything was handled proactively, and the best options were explored. Thank you for recommending Embrace!

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