Embrace Financial Services Reviews 

2,194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,194)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer

I cannot thank Lisa enough for all her advice and support. As someone stuck in the cycle of private rent I didn't think a mortgage would be an option for me. She did everything possible to find a deal that suited me and through a track record mortgage we managed to find something affordable to get me on the property ladder. She was on hand for all of my questions, of which there were many, and her knowledge and expertise were invaluable during the process. Thank you so much!

1 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear Lisa was able to support you every step of the way and help you secure your first home. We’ll be sure to pass on your kind words - congratulations! 🎉

Rated 5 out of 5 stars

excellent service

Nuala was very pleasant to deal with and communication was excellent. She was able to recommend a solicitor that was significantly cheaper than other quotes!

28 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. We’re delighted to hear Nuala was pleasant to deal with, kept communication clear, and helped you find great value.

Rated 5 out of 5 stars

Professional, Thorough, and Truly Dedicated

We cannot thank Lisa C enough for all the help and support she gave us during our mortgage process. We originally contacted her when putting in an offer on our first property. Although that purchase did not go through, we were so impressed by how thorough and helpful she was that we immediately reached out to her again when we found another property.
This time our offer was accepted, and Lisa was incredible throughout the entire process. She took so much time to carefully review our offer, explain every detail clearly, and answer every question we had, no matter how small. Her knowledge and patience gave us a lot of confidence during what can otherwise be a very stressful experience.
What stood out most was her dedication. She even worked on her day off to ensure our Agreement in Principle was updated in time for us, which genuinely made a huge difference.
Lisa was professional, responsive, supportive, and completely committed to helping us. We truly felt her service was worth every penny and would highly recommend her to anyone looking for expert mortgage advice and support.

26 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so happy to hear about your positive experience with Lisa. It is wonderful to know that her dedication and thoroughness made such a significant difference during your mortgage process. Thank you for sharing your kind words and recommendation.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Explained everything really clearly. Thank you again!

15 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're glad you enjoyed your experience. We appreciate your kind words.

Rated 5 out of 5 stars

The best ever

The best ever. Want to call out Nuala for the amazing service and help. Was there for every guidance I needed as a first time buyer in the UK and recommended the best people to work. Stood beside as a family. Thank you so much would not have happened without your support and help. Always grateful ☺️

22 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad Nuala could provide such amazing support during your first home buying experience. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Louise Burrows helped us protect our…

Louise Burrows helped us protect our family with life& critical illness insurance and income protection. Really enjoyed working with Louise who helped answer any questions and concerns, guiding us to make the right decision for our family. Quick communication, informative and friendly!

22 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We are so pleased Louise could help protect your family and guide you to the right decisions. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Lois Keefe at Reeds Rains Carrickfergus 😊

A huge thank you to our mortgage advisor Lois Keefe at Reeds Rains Carrickfergus. She was professional, friendly, and incredibly helpful throughout the entire process. From the very beginning, she made everything easy to understand and took the stress out of arranging our first mortgage.

Lois was always quick to respond, kept us updated every step of the way, and went above and beyond to make sure we found the best option for our needs. Her knowledge and support gave us complete confidence throughout.

We truly appreciated all of her hard work and wouldn’t hesitate to recommend Lois to anyone looking for a reliable and supportive mortgage advisor. Thank you again for everything Lois we love our new home!! 😊

6 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for sharing such a wonderful review! We are so pleased to hear about your positive experience and how helpful Lois was in making your first mortgage journey smooth and stress-free. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Justyna mortgage advisor

Justyna has expert knowledge, fantastic communication skills and always happy to answer any questions. Top star in what she's doing.

2 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so glad to hear such positive feedback! We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Craig from Embrace has been amazing for…

Craig from Embrace has been amazing for us, answered every question without hesitation and has been very professional and knowledgeable. Craig communicated effectively and efficiently and we wouldn't recommended anyone else.

18 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about your excellent experience with Craig! Your kind words are truly appreciated.

Rated 5 out of 5 stars

Best morgadge advisor

Justyna is one of the most professional morgadge advisors I have ever met, very knowledgeable and helpful.

2 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear about your positive experience with Justyna. Thank you for sharing!

Rated 5 out of 5 stars

Justyna is a great advisor

Justyna is so friendly, knowledgeable and helpful. I have chosen to continue to orgnaise my mortgage through Justyna since moving home around 10 years ago. Justyna is open to face to face or virtual appointments, which makes engagement very easy.

25 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely feedback! We’re delighted to hear you’ve had such a positive experience with Justyna over the years. Your continued trust means a great deal, and we’re glad her flexibility and support make things easy for you.

Rated 5 out of 5 stars

Great experience.

Really nice team, easy to approach and respond very quickly. Despite some challenges with my financial situation alternative ideas and solutions were suggested and actioned promptly. Very good experience in the mine field that is mortgages.

20 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so pleased our team was easy to approach and responsive. We're glad we could promptly suggest solutions despite challenges. Thank you!

Rated 5 out of 5 stars

Shaneel was fantastic and secured best…

Shaneel was fantastic and secured best value from the market in tough times. I would recommend his services to anyone looking to secure a new mortgage.

20 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear Shaneel secured great value for you during a challenging time. Your recommendation means a lot!

Rated 5 out of 5 stars

Justyna is the best!

Justyna arranged our mortgage and explained everything to us every step of the way. We trust her completely and have returned to her twice for her to renew our mortgage in the past. She works quickly and effectively with minimum fuss, explains everything in simple terms and looks at different scenarios to help you make an informed decision.

18 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind words! We’re so pleased to hear how much you value Justyna’s clear guidance and efficient service. It’s wonderful to know she’s earned your trust time and again, we really appreciate your continued support.

Rated 5 out of 5 stars

Justyna and her team recently helped us…

Justyna and her team recently helped us get our mortgage, and we are very grateful for all their support and help throughout the whole process. Everything went smoothly, and they were always professional, kind, and helpful. We highly recommend them

28 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re so glad Justyna and the team could support you throughout the process and make everything run smoothly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Very professional person and straight…

Very professional person and straight forward advise covering every aspect of the remortgage we was unsure. Happy to refer to anyone

9 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad we could provide clear, professional advice for your remortgage. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I highly recommend their service

I highly recommend their service. They were very helpful and knowledgeable.

28 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad you found our service helpful and our team knowledgeable. We appreciate your kind words.

Rated 5 out of 5 stars

Great support

Great atmosphere during the meetings, very knowledgeable person and overall great support

20 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so glad you enjoyed the meetings and found our support helpful. Thank you!

Rated 5 out of 5 stars

Charlie Ferrier remortgage support

We had the support of Charlie Ferrier with our Remortgage and I can’t fault the service we received. Charlie talked us through our options clearly, and we went with her recommendation for a new lender. She supported us proactively every step of the way, dealing efficiently with a few bumps in the road as they came along, going above and beyond, always communicating updates. We are really pleased and wouldn’t hesitate to recommend Charlie!

4 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased Charlie provided such clear guidance and proactive support throughout your remortgage. It’s great to hear she went above and beyond, we really appreciate your recommendation!

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