We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.
Second Floor, The Forum, Barnfield Road, Southernhay, Exeter, EX1 1QR, Devon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend Ann Page, communication was excellent, explained the process throughout, very attentive to our needs, and kept in constant contact with updates.

Reply from Embrace Financial Services
I am a retired person and have used Alison over the years time and again. She organized
1. The mortgage on my wee rental, ( not easy at all as I was out the country at the time which lenders hated).
2. a subsequent remortgage on that property
3.. She then organised
A mortgage for my own home - again difficult as I was out the country.
1. She organized a mortgage to get my son on the housing market despite limited finances.
5. Just recently she organised yet another remortgage on my home to release capital.
She always gets me great rates as she really does research to find the best deals and takes the time to explain all my options.
I recommend her unreservedly - I’d simply be lost without her financial knowledge and skills.
Elaine Austin .

Reply from Embrace Financial Services
I’ve used Pascalie several times for mortgages and she’s always been great. Super efficient, knowledgeable and always gets the job done.

Reply from Embrace Financial Services
There are not enough words to write that can express how highly we would recommend anyone wanting a mortgage to ask for Mike Wing at Embrace Financial Services.
As a family we have used Mike over the last few years for new and remortgages.
We are sure anyone who has ever had to try and navigate their way through a mortgage application process will know how daunting and stressful it is , however if you use Mike his exceptional knowledge , professionalism , very clear communication style and his genuine sincere friendly approach guarantee you will feel confident being in very safe hands.
An example of how exceptional Mike is only last week following a very desperate telephone call from myself to him regarding an unforeseen “glitch”caused by our mortgage lender with only 5 days to go before completion he went above and beyond by contacting the lender constantly over 4 days to ensure the the issue was resolved. I cannot tell you how relieved I was when he called me early morning to say the completion will go ahead the next day .
Thanks again Mike for providing us with your support,expertise and exceptional efficient service .
Kind regards
Mick and Alison

Reply from Embrace Financial Services
Alan’s been brilliant from start to finish. Dealt with this company a few times, great service. I don’t normally do reviews but I think one is deserved.

Reply from Embrace Financial Services
We had Kristopher helping us with our mortgage for our first house and he was fantastic throughout, communicative, gave great guidance (we didn't know a thing so we needed it) and kept on top of everything so well for us. Would definitely recommend for anyone in the same position

Reply from Embrace Financial Services
Simon Durose arranged our mortgage and protection and we were really impressed with the service. He was very well prepared, took the time to understand our circumstances, and gave clear advice.
The whole process was smooth and efficient, and our mortgage offer was issued within just two working days of our meeting.
We’re very happy with the outcome and would highly recommend his services.

Reply from Embrace Financial Services
Second time I've used Embrace Financial service and they have been brilliant from start to finish. Prompt in responding and explain everything clearly. Would recommend. Yvonne

Reply from Embrace Financial Services
Russ has always taken care of my remortgages. He takes his time to go through the best products available to find the perfect match. Highly recommended!

Reply from Embrace Financial Services
Very helpful and responsive
Simon was my financial advisor for the mortgage product renewal. Consistent with my previous experiences with Simon, he displayed great professionalism, knowledge and responsiveness to my needs. The service was tailored to our requirements and it was very helpful, thank you.

Reply from Embrace Financial Services
We re-mortgaged through Amy at Reeds Rains in St Helens and so happy we did! She helped every step of the way, making sure we understood all the ins and outs of the process, which was needed as this was our first ever re-mortgage. We also feel so confident we got the best rate in the market! Thank you so much for all your help Amy - highly recommend to anyone wanting a mortgage/re-mortgage!

Reply from Embrace Financial Services
Ray was so helpful when me and my partner came to him to start our journey as first-time buyers. He gave us so much great information, provided amazing solutions and made the whole process less daunting. We would highly recommend him to anyone looking for a mortgage broker, especially first-time buyers in a similar position to us!

Reply from Embrace Financial Services
Very helpful. Nothing to do on our side. Try and get us the best rates

Reply from Embrace Financial Services
My new and last mortgage offer was Explained in best detail which made me feel at ease when deciding.

Reply from Embrace Financial Services
I cannot recommend Graham highly enough! As a first-time buyer, the mortgage process felt incredibly daunting, but Graham was exceptional from start to finish. He is incredibly knowledgeable and took the time to ensure I understood every piece of paperwork and detail along the way, which gave me so much confidence. Thanks to his efficiency, I had my formal mortgage offer approved within just two weeks of my property offer being accepted.
His communication is fast, crystal clear, and he is a genuinely friendly person to work with. What stood out to me the most was when he went completely above and beyond by jumping on an ad-hoc call with me after I received my home buyer’s survey back and completely put my mind at ease.
Graham made what could have been a chaotic process feel completely streamlined, simple, and stress-free. If you need a mortgage advisor, look no further than Graham!

Reply from Embrace Financial Services
"As a first-time buyer, I was nervous about the mortgage process, but my advisor made everything simple and stress-free. Fantastic service."
kudos!!!

Reply from Embrace Financial Services
Amy Prescott at embrace was amazing with helping us secure the best mortgage deal for our new home. Ensuring we had the best offer and keeping us informed throughout.. Amy is very personable and nothing was too much trouble. Thanks again

Reply from Embrace Financial Services
Simon Durose is the best! From first appointment, through the buying process and completion he guided myself and my partner perfectly through a very busy time as first time buyers. Simon is a credit to his employer with vast knowledge of the mortgage market and additionally great knowledge of the estate agency world. I would (and have) recommend Simon to anyone looking to buy!

Reply from Embrace Financial Services
Disappointed with the service that was provided. Made an appointment and spoke to one of the advisors. As requested sent all our documents over, only to receive a call from the advisor informing us that he was on annual leave for a week and would call us on his return. 5-days later, we are still to hear from him or them.
As we only wanted to loan a small amount over a limited period, I get the impression that it wasn't worth his or their time!
I'd rather people be honest with you and state this without promising to call you back.

Reply from Embrace Financial Services
Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward self. He is an expert at removing obstacles and clarifying the most complex of issues. I now have secured a satisfactory deal for the next couple of years. Many thanks.

Reply from Embrace Financial Services
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.