We would like to thank Debbie, the in store advisor, for the help and guidance she gave us in order to make the best choice for our Mums Wheelchair. The pros and cons of each model were explained in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
Company replied
We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
Company replied
My friend and I visited Eden Mobility in Scarborough to see if we could get a replacement star knob for a walker rollator which was missing and not ideal. We were on holiday and just visiting for... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Sophia at Derby branch of Eden Mobility
Sophia at Derby branch of Eden Mobility
Couldn't have been more helpful.
She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our car boot.
We were shown a range of models and were able to choose the one most suitable to our needs. Very helpful and considerate
24 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The staff are so helpful and pleasant x
25 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Carol at Eden Mobility was fantastic
Carol at Eden Mobility was fantastic. She took the time to understand my disability needs and talked me through the different models, clearly explaining the features and benefits of each one. She was patient, knowledgeable, and never made me feel rushed. Her excellent customer service made the whole experience easy and reassuring. Carol is a real credit to Eden Mobility. Highly recommended!
25 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Very friendly and helpful
Very friendly and helpful shop assistant Julie showed us everything we asked. Tried scooter and loved it. Also bought a second one to fit in boot of car very happy with my purchases would use them again
23 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Saved our holiday
Camilla went above and beyond our expectations when my mum left her mobility scooter key at home, (150 miles away!) She saved our holiday and we cannot thank her enough. Eden Mobility obviously employ very dedicated staff. Thank-you
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Viisited the Bolton store
Viisited the Bolton store, Rachel answered all my questions and took me through everything including a test drive.
Very pleased and would highly recomend Eden Mobility
24 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Fantastic service from knowledgeable staff
I visited Eden Mobility enquiring about mobility scooter batteries. Chloe gave me sound advice about this. I was interested in the scooters in the store even without my elderly parents with me. I asked Chloe if I could video record her demo. This was really useful to send to my parents.
I took my Mother to the shop the following day, where we were served by Liz the store manager.
We bought the scooter (much lighter than ours that needed battery replacement) Chloe had demonstrated so well, and Liz pulled out all the stops to make sure the new scooter was delivered in time for our holiday.
Brilliant service from this shop that has a wide selection of mobility aids and helpful, knowledgeable staff.
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
So glad you are back shantel top lady…
So glad you are back shantel top lady yours Mr m.norman
24 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
A warm welcome
A warm welcome
Made me feel at ease ,
Great service
Highly recommended
22 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
SUPERB & EXCELLENT SERVICE FROM PAUL WILSON AT MANSFIELD BRANCH
After poor health I was unsure what sort of mobility scooter I required as Id never had one in the past, so I popped in to the Eden Mobility shop in Mansfield with my wife about 2 years ago and was greeted by Paul Wilson who showed us each scooter and then before we decided, he walked round the market with me riding it, to make sure it was not only comfortable for me but also light enough for my wife to take apart and fit in our car boot. The scooter is excellent and last week I needed something so popped in to see Paul who is always helpful and friendly and polite and he able to send me away a very happy customer. Without Paul's help and support, I dont think id have bought and scooter and would have kept struggling but Paul's advice and business it has given me alot more inpendance and less falls on to rock hard pavements.
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Stephen
Came into ur store today with my partner & the outstanding work u did on our walkers was good thank u for doing such good work Stephen we will u again
Many thanks
Rob & nikkie
23 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Paul Wilson advice
Paul Wilson was very helpful with my careco mobility scooter when i have a problem with it i can trust him with the advice he gives me
23 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent service from Jodie
Jodie is an absolute credit to the company! She was so helpful in assisting me find the right electric wheelchair. She ensured that I was comfortable and confident in using the chair. Her knowledge on the products is outstanding and her customer service is fabulous! Would highly recommend Eden mobility to anyone. Thank you Jodie for all your help and support. I now have freedom and independence and has made a huge difference to my life.
15 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
We would like to thank Debbie
We would like to thank Debbie, the in store advisor, for the help and guidance she gave us in order to make the best choice for our Mums Wheelchair.
The pros and cons of each model were explained in detail to us, in an easy to understand way, Debbie was pleasant and knowledgeable resulting in an easier than expected experience for us. PS She has a great sense of humour (she needed it!)
8 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great service provided today by all the…
Great service provided today by all the staff at Eden Mobility Bridlington. Kirsty was great from start to finish and made the process so easy. She was really informative and allowed by grandad to test drive as well. I would recommend Eden to anyone who wants a fuss free service with a smile.
22 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Purchased a few more items today
Purchased a few more items today, great service and very reasonable prices. Highly recommend.
22 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Laura and Lucie are the best!
Came in with a friend and had a lovely experience with Laura and Lucie. They were so warm and bright and helpful. They told us about the coffee morning on a Friday and I'll definitely be going. These 2 are wonderful assets to your team
22 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Went into Bolton shop to day to have a…
Went into Bolton shop to day to have a look at scooters for my husband and was see to by Liz@bolton she was really helpful my husband tried a few scooters we had a good laugh and he decided to go a head and get one would highly recommend the Bolton shop liz was great
22 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great service in Southampton
Nipped into the Southampton branch with a small part problem. Super knowledgeable and helpful staff … and problem solved. Great service. Definitely putting on our go to list and would recommend. Thanks Anna and Neil!
21 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Well done Sophia
Over several months I have received first class attention by Sophia. Always greeted with a friendly smile.
Being an awkward customer, nothing has been too much trouble.
Sophia is a real asset to the company.
Brian Walker
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
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