My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were alwa... See more
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Review summary
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What people talk about most
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Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communicatio... See more
Company replied
Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They ar... See more
Company replied
Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!
Company replied
Company details
Written by the company
Eastwood Sound & Vision are specialist suppliers of professional audio and video equipment. Buy online today, and get FREE delivery on all orders over £249!
Contact info
11 Freston Gardens, EN4 9LX, Barnet, United Kingdom
- 020 3137 2901
- info@eastwoodsoundandvision.com
- www.eastwoodsoundandvision.com
4.9
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Misleading website and not working products
Lied they have the item in stock then i had to wait 2 weeks until received it and now it don't work they told me check with the manufacturer why that might be. Looks like it's a dropshiping company that's why they lie on their website about having it in stock. Don't know why sent me bunch of emails pushing to leave review knowing there is nothing good to say so far!
27 May 2025
Reply from Eastwood Sound & Vision
Hi Yani,
Thank you for taking the time to leave us feedback.
We try to keep a lot of items in stock but as I'm sure you can appreciate we can't keep every product we sell in stock with us so we rely on our supply chain to have these items in stock for us. You were emailed at the time of your order letting you know this item was not in stock, however we do apologise it took longer than we realised to come in.
On this occasion your item was not faulty but was not compatible with your camera so we accepted your return for a full refund. We send customers to speak directly with the manufacturer as they can often advise you better with any issues you may be having.
We appreciate reviews good or bad as they help us build as a company. We really hope you let us make this up to you and we hope to serve you again in the future. All the best, The ESV Team
Reply from Eastwood Sound & Vision
Hi David, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team
Great company
Very timely response and delivery, very professional and helpful.
24 May 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team
Reply from Eastwood Sound & Vision
Hi Jimmy, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Price matched Amazon, but...
Amazon were offering the best price for an external hard drive but as I would prefer to buy from an independent retailer I was happy to proceed with ESV when they offered to price match Amazon. However a subsequent email asking for help with an unrelated problem went unanswered which is not a good sign. I have purchased 5 external hard drives from ESV so feel justified in expecting a reply even if any sale that could result, might be of little value.
26 March 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi John, Thank you for taking the time to leave us feedback. We are very pleased that not only are you a returning customer but you were also once again happy with your purchase. We are however, extremely sorry our service wasn’t up to scratch this time and you didn’t receive the service you deserve as our customer. We have since located your email and subsequently sent you a reply. We are grateful for all of our orders, big or small, and would never intentionally ignore any queries we receive. We really hope you let us make this up to you and we hope to serve you again in the future. All the best, The ESV Team
great web chat and support
There was a real person, providing prompt responses, knowing exactly what I needed to know, and actioning everything they said they would. PLUS the price I paid was cheaper than anywhere else. I don't usually operate in this sector, so was a little unsure about engaging with a non Black Magic retailer. But I'm very glad that I did.
21 May 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Brendan,
We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. We are continually checking our prices to make sure we are competitive as possible and on top of that we are an official Blackmagic reseller!
Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Incredibly seamless transaction…
Incredibly seamless transaction purchasing the product at a very reasonable price. Delivery was very quick, website was expedient in going from shopping to purchase made. Communication was excellent and on point. Trustworthy supplier at time of purchase.
12 May 2025
Reply from Eastwood Sound & Vision
Hi Justin, Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Friendly and Speedy Service
As always, ESV dispatched the items quickly with great communication throughout the process. Highly recommended.
9 May 2025
Reply from Eastwood Sound & Vision
Hi Tim, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Really great customer service!
A friend recommended these guys to me and they went above and beyond to help me get the kit I needed after I was let down by another company. Really great customer service. Will definitely use them again!
5 May 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Jack, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team
Fast and professional service.
Fast and professional service.
I've used Eastwood sound and vision before, and will use them again.
29 March 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Bob, A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. We really appreciate you have taken the time to review us and we certainly look forward to serving you again in the future. All the best, The ESV Team.
ESV is a fantastic company to work…
ESV is a fantastic company to work with. They're always responsive to email inquiries (sometimes out of normal hours, too). They are my go-to supplier for Blackmagic products. Keep up the good work, ESV!
30 April 2025
Reply from Eastwood Sound & Vision
Hi Paul,
A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. A returning customer shows us we have given you the highest standard customer service and we are extremley grateful you have decided to shop with us again.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team
Stellar customer service
Stellar customer service, great price, quality product.
I was looking at a Solidcom C1 Pro Hub 8S comms system recently for our church tech team. Richard was great at assessing our needs, and put me in contact with the UK distributor of Hollyland to make absolutely sure the system would work for our situation. It took some back and forth over email and phone, and Richard and Andy were both incredibly helpful and patient. We've ended up with a solution that is high quality, flexible and will grow with the team here. Can't recommend these guys highly enough.
1 December 2024
Unprompted review
Reply from Eastwood Sound & Vision
Hi, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We are always very happy to assist our customers as best we can or guide them in a way they are able to find a solution. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team
Great customer service and good price
Great customer service, rapid dispatch and a range of specialist gear sold by people who understand what it does. Also in this case cheaper than the global competitor that doesn't pay any tax
17 April 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Will, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We strive to be as competitive as possible and appears we haven't fallen short on this occasion! We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Recommended trader
Great communication, honoured a price match, and delivered the pre-ordered item as soon as it was available. Happy to recommend Eastwood Sound & Vision, and I will definitely use them again.
31 January 2025
Reply from Eastwood Sound & Vision
Hi Pete, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. Fantastic to see you'll be a returning customer in the future and thank you for recommending us to others. We certainly look forward to serving you again in the future. All the best, The ESV Team
I’ve been a customer of Richard’s since…
I’ve been a customer of Richard’s since 1999 and there is no doubt in my mind that Eastwood sound and vision prioritise customer support and care while recognising the importance of relationships in business. There is absolutely no other company in audio in the Uk who treat their customers with this level of service.l and I recommend them highly.
1 April 2025
Reply from Eastwood Sound & Vision
Hi Richard, Thank you very much for your very kind review. We are so grateful to have some fantastic customers, especially those who return time and time again. We are so appreciative that you have given us an exceptional review and are so pleased you are such a loyal customer to us. Thank you for taking the time to review us and we look forward to serving you again in the future. All the best, The ESV Team
prompt service and great customer care…
prompt service and great customer care and communication. Very grateful and happy with the great price on my Davinci Resolve Studio
9 March 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi, Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team
Great service
Hadn’t come across Eastwood Sound and Vision before and was a bit wary. But the customer service was excellent when enquiring about a product, and purchasing was fast and easy and delivered promptly. Would be happy to buy from them again.
5 March 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Mart, we are extremely thankful for your 5-star review. As a small independent family run business we appreciate all of our customers whether they have shopped with us before, or like yourself have just found us for the first time. We are very pleased to hear your experience with us was such a positive one and are so appreciative you have taken the time to leave us such a glowing review. We certainly hope you do decide to come back to us again and we look forward to serving you again in the future. All the best, The ESV Team
Reply from Eastwood Sound & Vision
Hi Ethan, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team
Great price & customer service
Best Avid software reseller I've had the pleasure of dealing with. They double checked to make sure I purchased the correct subscription before confirming the transaction.
100% planning to buy from them again for any of my post production needs
20 February 2025
Unprompted review
Reply from Eastwood Sound & Vision
Hi Andy, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. Fantastic news you are planning to return to us, we certainly look forward to serving you again in the future. All the best, The ESV Team
Reply from Eastwood Sound & Vision
Hi Gary, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. Thank you again for taking the time to review us and we look forward to serving you again in the future. All the best, The ESV Team
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