David Wilson Homes Reviews 

We knew what we were getting and although we did not have any input to choices of kitchen cupboards and worktop, or having a shower fitted in the main bathroom, the house is proving to be an enjoyable experience.

Moved to Bluebell Meadows recently. Big shout out to salesman Josh, site manager Neil and his team Alex and Vicky. All friendly, approachable and happy to help. Really pleased with the house!

Moving into a new home can be both exciting and stressful, but the customer service team made the entire post-completion experience seamless from start to finish.

From day one, every member of the team has been professional, friendly, approachable, and incredibly efficient. No matter what questions or issues arose, they responded promptly, kept me fully informed, and always followed through on their commitments. It's clear they genuinely care about providing outstanding customer service, and that gave me real confidence throughout the process.

A special mention must go to Kerry, whose leadership and dedication have been nothing short of exceptional. Her communication has been outstanding—clear, proactive, and reassuring at every stage. She consistently kept me updated, managed every query with professionalism, and ensured that any concerns were dealt with quickly and effectively.

It's rare to encounter a team that combines professionalism, efficiency, and genuine care so well. They have exceeded my expectations in every respect, and I couldn't be more grateful for the support they've provided since moving into my new home.

Thank you to Kerry and the entire team for making what could have been a stressful experience such a positive one.

David Wilson Hughes Meadow service has been excellent so far and would highly recommend to friends and family. Done everything possible to cater to my needs so far and always willing to help with any concerns.

Trying to speak to someone about a problem regarding the onsite sewage pumping station. Have spent hours trying to find any suitable numbers without success. Calls to sales offices about an existing home are dropped. A call to their head office was dropped after waiting for 15 minutes with a repeat message of ‘your call is important to us and the receptionist is on another call and will be with you shortly’ What nonsense. Only one switchboard operator for their HO!!?? Busy on one call for 15 minutes!!?? Sorry I don’t believe it. Why won’t they speak to customers????

Excellent in every way

If you would like your road still not to have tarmac applied to it, with crumbling drive ways and nothing but fob off excuses as to why they have not tarmacked the road 2 years after the development is finished, then this will be the builder you want ! AVOID this builder at all costs if you are sensible. They say they are "chasing it" and this is all we have heard for the last 2 years. They will still allow you to be paying services charges for these roads too !

Wonderful service and love the new house. Thanks

Mark was polite and good at what he was doing he said he would organise a revisit for painting and other jobs to be completed. However not his fault heard this before without follow up.

On writing the previous review I have now been sent a copy of the letter which DW claim to have sent 1000 residents on the development on the 19th June.

However there are 3-4000 residents here affected by the current road closure extention to 6m - implying 75% of people were not provided with any appropraite upfront consultation and communication forming the basis of my original conplaint with you last week where I requested a copy of the letter and dates for when the road works will most impact our stretch of the road to enable us some notice to make plans or avoid plans as approval has been given for 8-6pm 7 days a week works for 6m.....

The packet arrived yesterday containing a copy of said letter allegedly sent and a cover note.

Secondly, the covering note makes a clear bullet pointed statement that this letter was 'hand delivered prior to works commencing' yet there is no evidence of this:
- We don't have the letter confirmed as delivered
- We have cameras showing there has never been a delivery
- Letters DIDN'T go to 75% of people impacted
- Shambolic comms planning which didn't prioratise groups impacted meaning we would have been a priority group due to our location.
- the other information requested is missing entirely, pertaining to the timeframe/phase for the works scheduled to be at our location of the road, this would be the correct notice of disruption to us, so as to enable some management of noise levels as we and many here, work from home and weekends will be disrupted with 8-6pm drilling and shouting as its just 1 year since previous disruption digging up the entire length of the road - disrupting a second summer with 8am - 6pm works 7 days a week.

- the letter also confirms driveway access will NOT be impacted yet this is contrary to what I was told on the phone last week that driveway access may be impacted.

Explicitly stating this letter was 'hand delivered prior to works commencing' with no evidence of this is nonsense.
Gasslighting was made a criminal offence in 2015 and carries a hefty penalty, I trust you seek to follow facts and evidence before making claims which are unsubstanciated or evidenced. No one is entitled to invent facts. You state yourself that 75% of the residents here were not supplied with any communication what so ever as you confimed in the call last week to have supplied 1000 letters (for 3-4000 homes) to a construction company to deliver them, yet no one here appears to have recieved anything.

This really is unacceptable behaviour from any organisation, given my outrage stems from the fact you have never engaged with the public on your actions which Oxforshire Country Council have confirmed don't meet the laws for the extention as they don't meet the legalities required to shut the road for 6m. This involves safety aspects and disruption to the public, businesses and the wider aspects raised in Calum Miller MP's address to both you and Dorchester. Details of this letter are now available online. Oxford mail, news 26268983.bicester-mp-complains-housebuilder-closure-road

Not to mention planning consent was for 60 houses and you are now building 160.

Wholey unaceptable behaviour from large organisations who choose to breach our countires laws and carry on regardless bankrupt of ethics and integrity.

We purchased a new-build home from David Wilson Homes expecting the high standard associated with their “award-winning” reputation. Unfortunately, our experience has been the complete opposite.

We exchanged contracts over two months ago and reported numerous defects within the first week, providing a detailed report to the site manager. Despite repeated attempts to have these issues resolved, we have still been unable to move into our home because the workmanship remains unacceptable.

The defects include a damaged upgraded kitchen, uneven and damaged upgraded bathroom tiling, poor joinery, uneven plastering, damaged doors, scratched kitchen windows, poorly fitted carpets, loose paving, and poorly laid turf to keep it brief however our list goes on. Much of the remedial work carried out has been disappointing and has failed to resolve the underlying problems.

As a result, we have been paying mortgages on two properties while waiting for our home to be brought up to an acceptable standard. The financial impact, inconvenience and stress this has caused have been significant.

We expected a home ready to live in, not one requiring extensive remedial work before we could even move in. We heavily regret this purchase.

Great builders, Great house. Helped me with the moving date I needed. Go beyond expectations. Would definitely recommend to everyone.

I purchased my property just over 2 years ago but have waited til now to post a review so I could write an honest review of my experience of buying a David Wilson home.
On moving in, found lots of issues, mainly from very shoddy workmanship , things that should have been noted and put right prior to us moving in. These issues were addressed but it meant over 3 weeks of workman of some description being constantly in the house. After a couple of months
, site manager informed me that I would receive a questionnaire and asked me to say yes to question about if I’d recommend DWH to friends, which I felt I had to do as there were still issues arising with the house and I didn’t want to upset the site manager. Perhaps this is how they get the 5 star builder status?
In our experience, issues are addressed readily in early days but the nearer to the end of the 2 year period of putting things right, the harder it is to get them rectified. When contacting after care service, we were sent links to information of how to rectify issues ourselves. After the 2 years and once the sales office has closed, it becomes even harder. DWH are great at giving excuses as to why it’s not their responsibility and , if you do get a response to emails, especially from employees higher up from the initial customer service, the tone can feel intimidating. It can take a long time and you have to fight hard to get them to address issues at times, mainly after you’ve been in a while.
One major issue DWH refuse to address is the rear garden becoming waterlogged in one area in the winter. After I responded to a curt email telling me that because I’d put in some flower beds and a patio, I’d null and voided the warranty, and me challenging this, they sent an ex site Manager, not a groundsman, to ‘inspect’ it. The ‘so called ‘ report that ensued listed reasons why it wasn’t due to lack of drainage and a very uneven lawn that was the issue but various factors that were not their responsibility,including heavy rainfall, leather jackets and sheds in neighbouring gardens which are no where near the area that gets water logged. The house is on a slight hill and we have a drain that runs along the side of the house on the driveway. I was asked by this site manager if we had put this in ourselves! Seems the site manager didn’t know it was put in during the build! The house is in an area prone to flooding and DWH have put in various measures around public areas of the site to combat this but refuse to assist with preventing a waterlogged garden.
If you do decide to purchase a DWH property, be very cautious about the protection of covenants that they tell you are legally binding. Once you’ve paid your money, you get told DWH don’t enforce them, so we can’t understand why they exist.
My advice is think very carefully before buying a DWH property. Although we have only had minor issues with the actual building so far, once they have your money, they lose interest.
Update following comment below from DWH.
We have supplied information requested but note review has not been verified but marked as unprompted. The review was prompted by the attitude from DWH regarding issues with the drainage in our garden . Deliberately waited until after first 2 years to be able to write an honest review.

Very pleased with David Wilson homes for the help and Guidance regarding my forthcoming purchase and help and advice from Jess in the sales office

Harlestone Grange Development – A Personal Review

I’ve been meaning to write a personal review of Harlestone Grange and its team for quite some time, but with frequent travel, the days always seem to run away from me. Now, almost seven months after moving in, it feels like the perfect moment to share my experience.

Sales Journey & On‑Site Customer Service

Let me start by saying that the sales journey and on‑site customer service have been absolutely 5*. However, due to some challenges with the "Customer Care" department, my overall score has been affected, and I’ll come on to that later.

From the outset, Fitz original sales agent was relaxed, supportive, and kept us updated regularly on the progress of our home. He played a key role in ensuring everything crossed the finish line smoothly. Credit where it’s due well done, Fitz.

But two individuals truly deserve special recognition.

1. Jane Williams – Sales Office On Site

From the moment we approached the final phase of our move, Jane took the lead with complete professionalism and genuine care. Her attention to detail is second to none, and her customer service is outstanding.

For our first six months here, Jane consistently went above and beyond. She was always available, always smiling, and nothing was ever too much trouble. Even now, she remains just as supportive whenever I have a question or an issue.

In my opinion, Jane is the epitome of exceptional customer service. She is the face of DWH a dedicated, caring, and truly remarkable individual. DWH should be incredibly proud to have her representing the brand on a Flagship Development because she truly is an exceptional individual and an asset to DWH.

2. Luke Ayriss – Former On‑Site Support

It was a real disappointment to learn that Luke has been moved to another site in Towcester, because he was an absolute legend here. When Luke said he would do something, he delivered every single time. That level of integrity is rare, and it meant a great deal.

Since his departure, things simply haven’t run as smoothly. The “dream team” of Jane and Luke has been split, and it shows. Tasks that were once handled quickly and efficiently now take noticeably longer.

Luke was another person who consistently went above and beyond to ensure customers were happy. He will be missed.

Both Jane and Luke deserve recognition at the highest level within DWH. Individuals like them elevate a company’s reputation.

Customer Care – An Area for Improvement

While the sales experience and on‑site support have been excellent, the "Customer Care" department is, in my opinion, the weakest link.

Since being moved over to Customer Care, the service has noticeably declined. Communication is slow, responses require chasing, and even basic details such as addressing me by my correct name have been overlooked. These may seem small things, but they speak volumes.

I fully appreciate that Customer Care handles multiple sites, but that makes timely communication even more important. Customers shouldn’t have to repeatedly chase to have their issues resolved.

This part of the experience has unfortunately not been positive and undermines the fantastic work done by the sales and site teams.

Build Quality

Having seen some horror‑story new builds elsewhere, I’m relieved to say DWH is NOT one of them. No builder is perfect, but in my opinion, DWH produces a very good‑quality home.

We’ve had no major issues, only minor cosmetic ones, all of which were dealt with quickly and efficiently by the on‑site team. Some items currently with Customer Care are still ongoing, but I expect these will be resolved in due course.

Overall

Despite one area needing improvement, my overall experience has been very positive:

1. Quality-built Home
2. Excellent on‑site customer service
3. Outstanding support from Jane and Luke
4. Smooth and efficient sales process

Would I recommend DWH?
YES, absolutely.
But I would also encourage them to keep striving to be even better, especially within Customer Care.

Up until the moment we completed on our new David Wilson Avondale home in Wintringham, St Neots, everything had been fantastic. The sales team were simply amazing—genuinely eager to help and continuing to offer support even now that their part of the process is complete.

However, it has become absolutely obvious that the building was rushed towards the end, and there are several serious issues that have not been addressed, even though I moved in almost three weeks ago and flagged these problems on moving date, they remain unresolved.
I don’t believe these are all just minor snagging issues; for instance, we should have a garden at the side of our house, but we simply don’t have one. NO SIDE GARDEN.

The issues run to some of the below:
No side garden (this was promised to be looked at but hasn’t been).
Multiple cracked flagstones (promised to be sorted but not).
Badly fitted and damaged block paving.
No lit bollarrds along our short private road - I saw the cabling going in but again, DWH clearly ran out of time.
A large bright yellow manhole cover in the back garden. I suppose I should be grateful that we got a back garden.
Not a biggie but, it might have been nice if DWH had removed the protective tape from the patio doors and cleaned the windowsills of building muck and dust.

I’ve made DWH aware of the above but given the impression I now have of the firm post sale, I probably wouldn’t choose to deal with them again.

Their out of hours Emergency service is terrible . They say it's a four hour response time but it's actually 24 hours which means you just wait until the tradesmen are back on site Monday morning . The out of hours call handlers are incredibly rude and dismissive particularly Sophie . You pay a premium amount for their houses and the after care isn't great .

Good quality homes. Very good sales staff. Well organised and very encouraging.

From day one the sales advisor has been extremely helpful and explained the process thoroughly.
It was very easy to talk to them and they have guided us through each steps in details. Very professional.