Enjoyed shopping for new denim pieces - pink Kate jeans & pink denim jacket . The set looks amazing ! Ana recommends pieces as they are launched and always helps with sizing . She gives excellent... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more
Company replied
![The Classic Puff Tee | Inky [Dark Blue]](https://businessunitproducts-images.trustpilot.com/68f0de981a448c1121c7c667_300pxWide.png)
![Kate The High Top Patch Pocket Relaxed Wide Leg | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b2f60d051ac514ac4aaf9b_300pxWide.png)
![Maybelline The Cutest Jacket Ever | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b6dfb8b468d27ea7a3a59e_300pxWide.png)
![Dusty The Super Downtown Jumpsuit | Dirty Leopard [Camouflage]](https://businessunitproducts-images.trustpilot.com/67c76cb50e1f2f204a275c70_300pxWide.png)
![Cassandra The Extra Body Length Flared Jumpsuit | In The Forest [Green]](https://businessunitproducts-images.trustpilot.com/67edbb854e45bab03c384d2e_300pxWide.png)
![Rosie The Dead Straight Leg | Darkest Hour [Black Denim]](https://businessunitproducts-images.trustpilot.com/688c8be9d606be1aaf3ff43e_300pxWide.png)
![Cassandra The Flared Jumpsuit | Noir Velvet [Black]](https://businessunitproducts-images.trustpilot.com/682476a4aa7548b29bf7efd3_300pxWide.png)
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
SIGN UP FOR 10% OFF
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic jumpsuit i love it
Fantastic jumpsuit i love it: my only concern is that i paid for it so so long ago and its like dead money just sitting about elsewhere whilst i wait for the item i’ve ‘bought’
24 October 2025
Lovely jeans
Lovely jeans! My favourite :). Thank you to Ana for your help with ordering and it was great to connect with Donna
23 October 2025
I can only comment on “order…
I can only comment on “order experience” at this stage. I am an “overseas customer” and I found it extremely convenient to be able to “talk” with an employee to guide me in the purchase process. Received invoice and transport notice, and now looking forward to receipt of goods and being able to feel the quality, judge the fit, and see how I look!
21 October 2025
Amazing customer service
Amazing customer service ! In fact the best I have ever had ! So quick and easy to exchange and a personal WA message and lady to help me with anything and sizing
More companies should work this way !
10 October 2025
Customer service is absolutely…
Customer service is absolutely brilliant. Answer any questions quickly before you buy ordered my items dispatched and arrived very quickly and so pleased with them the fit the fabric and even better as they were in the sale.
10 October 2025
I’m absolutely in love with this brand
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your size and shape, making the whole experience feel personalized and stress-free. Every piece I’ve purchased is unique and effortlessly stylish—ideal for those moments when you want to look polished and put-together without the hassle. Highly recommend!
10 October 2025
The customer service is second to none
The customer service is second to none! I feel like a valued customer from the outset! This must be commended in a world of anonymous sales! Well done Donna Ida - Ps the denims are fabulous too!
13 October 2025
Always fabulous.
Thank you to the lovely Ana for helping me with my latest Donna Ida purchase. I love my new pair of jeans, as always the quality and fit are fabulous.
7 October 2025
This is the best most patient company…
This is the best most patient company to work with.
9 October 2025
Great service and best jeans I have…
Great service and best jeans I have ever purchased
3 October 2025
Lovely soft feel denim jeans at a…
Lovely soft feel denim jeans at a reduced price and the size was perfect.
1 October 2025
Outstanding…
Outstanding…. Good delivery fabulous packaging and GREAT pair of jeans 👖… Love them ..
30 September 2025
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