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Donna Ida Reviews 

4,832
•
TrustScore 5 out of 5

4.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, finding them unique, stylish, and incredibly flattering, with many expressing their love for every item purchased. The customer service is frequently highlighted as outstanding, with staff members being described as helpful, caring, and efficient in addressing concerns and providing personalized advice. Many appreciate the personal touch, feeling like they have a personal shopper and noting the ease of communication through various channels. However, some people mentioned that while the fit and quality are excellent, certain items like jumpsuits and jeans can be very long, requiring alterations for petite individuals.

What people talk about most

Product

Consumers find the products to be exceptional, with many reviewers expressing their love for the style and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional quality of products,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as exceptional and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more

Rated 5 out of 5 stars

I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more

Rated 5 out of 5 stars

quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more

Company replied

Rated 5 out of 5 stars

Ana, my customer advisor was so helpful and very efficient in solving any issue I had with sizing and just overall purchasing at Donna Ida. Once they have your perfect size in any item, future recom... See more

Company details

  1. Women's Clothing Store

Written by the company

Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.

Shop at Donna Ida

Written by the company

30 day returns policy
We offer a 30 day returns policy. Remember not to remove the tags.
Worldwide shipping
Free UK Returns
On all full price orders.
We’re Here for You
DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.

Shop with Confidence

Easy returns, no fuss

Enjoy 30 day returns and straightforward exchanges if it’s not quite right.

Contact info

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On your first order.

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(4,832)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Denim that makes you feel fabulous

This is my second jumpsuit purchase from Donna Ida. The first was two years ago the Cassandra and still it is a go item and always get compliments when wearing. My latest purchase - the Dusty is just as fab. As soon as I put it on the fit is great and fabric feels soft and comfortable. Can’t wait to wear. Highly recommend.

25 November 2025
Rated 5 out of 5 stars

Jumpsuit of dreams

Jumpsuit of dreams! Quite literally. I’ve lusted after Cassandra for quite some time, and we finally came face to face at the Spirit of Christmas fair: A ‘try on for size’ very quickly turned into a firm purchase. The cut, the feel, the fit - just perfect. And being advised by Donna herself was the icing of the cake!

6 November 2025
Rated 5 out of 5 stars

Absolutely LOVE my new jeans

I came across Donna Ida at a pop up stall at a Christmas fair. I had never heard of them before but really liked the look and feel of the jeans. I ended up going back to try on a pair and buying them. They are absolutely fantastic. They fit beautifully, are super soft and lovely to wear and look fabulous. Expensive jeans but worth the money. Love them.

9 November 2025
Rated 5 out of 5 stars

I was at the spirit of Christmas fayre…

I was at the spirit of Christmas fayre in Olympia with my daughter and we had a fabulous day together. It was a special day. I also enjoyed the Donna stand and bought a black top which is non clingy and fabric feels luxurious. I’ll be biting more from donna Ida

7 November 2025
Rated 5 out of 5 stars

Shopping at Donna Ida is always a…

Shopping at Donna Ida is always a treat! Their customer service is the best around - they really know the stock, correct sizing and it is fun!

The jeans feel and look amazing. Thanks girls!

7 November 2025
Rated 1 out of 5 stars

I bought an expensive pair of jeans and…

I bought an expensive pair of jeans and within 2 wears the zip had broken

5 November 2025
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Reply from Donna Ida

Dear Abi

Thank you for your review. I have checked into your order and Ana immediately apologized to you and sent a replacement pair to you. I honestly feel that you were given excellent customer service and several apologies. I would like to take this opportunity to apologise to you personally, we have also raised this with our factory as we do not expect to have zip issues.

Thank you for your time and your patience and understanding.

With best wishes

Donna

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