Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more
Company replied
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
SIGN UP FOR 10% OFF
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best costumer service and…
The best costumer service and sustainable jeans I’ve been buying for years
20 April 2026
Wearing Donna Ida always helps me feel…
Wearing Donna Ida always helps me feel my best! I've never had so many compliments as when I wear one of her jumpsuits: the fit is exquisite, the details are spot-on and the finish is superb. 100% top marks to the Queen of Jeans!
22 April 2026
Reply from Donna Ida
Kate thank you so much for this!! You are a superstar, and look so so amazing in everything. Enjoy! Xx
Really great customer service
Really great customer service. I ordered two products and the sizing was incorrect so I was able to contact customer service and they helped me immediately. Ordering the correct size of product and arranging for my items to be returned. Thank you.
16 April 2026
Reply from Donna Ida
Hi Francine, thank you so much for letting us know! I really appreciate you taking the time. Lots of love and thanks, Donna x
Another fabulous purchase 💖great…
Another fabulous purchase 💖great service and quality items . Thank you ⭐️⭐️⭐️⭐️⭐️
6 April 2026
Reply from Donna Ida
I am so pleased you are happy Jayne! Thank you for letting us know. Lots of love Donna x
I received my gorgeous Special agent…
I received my gorgeous Special agent jacket and I immediately fell in love with it. The denim and cut of it are so beautiful, it’s just perfect. So excited to style it and wear it….Thanks so much Donna 🥰
4 April 2026
Unprompted review
Reply from Donna Ida
I am so happy you love it Lucie! This makes my heart sing! X
Lovely jacket and excellent customer…
Lovely jacket and excellent customer service- thank you!
1 April 2026
Reply from Donna Ida
I am so happy you love it Denise! Thank you! Xx
I ordered an item over a week ago and…
I ordered an item over a week ago and still haven't received it ....no one seems to know where the parcel has got to. I resent paying £5 for postage and tracking and having such a shoddy service. I can't really rate anything positive about my experience so far.
...........
To update this experience, Donna Ida contacted Royal Mail and it turns out the problem was at their end . Donna Ida kindly refunded my postage. I received the dress which is of excellent quality and fit.
2 April 2026
Reply from Donna Ida
Dear Amanda, I am so sorry to hear that your delivery has not arrived. We use Royal Mail and usually find the service very good. Once we pack and ship your order we are passing it into a trusted delivery partner's hands. I have asked the team to monitor your package and in the meantime to refund your postage. When your order arrives I hope you love it very much! With best wishes to you, Donna
Classy tshirt and super service
As always the service from Donna and her team is exceptional and personal. My new classic puff sleeve tshirt in navy is a generous fit and a stylish accompaniment to my many DI jeans.
21 March 2026
Reply from Donna Ida
Oh this makes my heart sing to read this! Thank you so so much for posting such a great review, and I am so happy you love your tee - great choice! Lots of love, Donna x
Good product Lovely material
Good product Lovely material; colour as expected & like the design- tie is a lovely feature.
Sleeves for me, are too short I'm 5'9" / possibly have longer limbs than average.
Would look classier if sleeves were longer.
2 April 2026
Reply from Donna Ida
Dear Anne, thank you so much for taking the time to post a review. I am so glad you like the Miryam shirt, I am really enjoying mine too! I am sorry that you are finding the arm a tad short, it is standard length and as you say you are lovely and tall which is a blessing. With thanks to you for your order, Donna x
Fabulous clothes
Fabulous clothes, beautiful finish and lovely to wear, 💯 love the jeans and jackets 🤩
1 April 2026
Reply from Donna Ida
Thanks you dear Jo! I am so happy to hear this, enjoy! X
Always easy to speak to and helpful .
31 March 2026
Reply from Donna Ida
Thank you Julie! We are always here to help and love to chat x
Reply from Donna Ida
Thank you Diane! So happy that you love the service, I love having a chat with you on instagram too, makes my day! Lots of love, Donna x
Great customer service.. lovely jacket
I am now updating my previous review as yesterday my Special Agent jacket finally arrived following the sample sale. It is lovely and great value! I know I will wear it loads!! Ana who dealt with my initial complaint was excellent and kept me informed whilst she located the order. I have given 4 stars due to the inconvenience only…
30 March 2026
Reply from Donna Ida
Dear Juliet, I am so sorry that we didn't get your order to you in time from our Sample Sale. It was a very big event which was great, and we always say to allow a couple of extra days for sale to allow for the item to arrive. Having said that, we always do try to dispatch as quickly as possible and I hope you have received your order now. Thank you for shopping with us! Lots of love, Donna x
Reply from Donna Ida
I am so happy to hear this Nadine! Enjoy! Xx
Incredible customer service
23 March 2026
Reply from Donna Ida
We love chatting to all our customers, thank you for your review Diane! X
Wonderful customer service
Wonderful customer service, very speedy delivery all the way to Australia.
18 March 2026
Reply from Donna Ida
All the way to my homeland! I love this, thank you Sarah! X
Great style and service.
Anna was amazing once again suggesting the right size for the style of jeans I wanted. 👌🏽🤗
20 March 2026
Reply from Donna Ida
Anna is truly a gem! Thank you for saying so dear Glynis, and thank you for your order. Lots of love, Donna x
Reply from Donna Ida
Thank you so much Brigitte, I am so happy to hear this!! Enjoy your purchase, Ana is truly amazing I am so glad you found her helpful x
Always kept informed of latest offers
Always kept informed of latest offers. Speedy delivery. Great service.
17 March 2026
Reply from Donna Ida
I am so pleased to hear this Liz! Thank you so much. Lots of love Donna x
I love this company and their products
I love this company and their products! Always getting complemented on my jeans and they feel and look so good! Can’t wait to wear my new Aurora top once it arrives!
15 March 2026
Reply from Donna Ida
Please report back as soon as you receive it Lou! Aurora is one of my favourites! Lots of love Donna x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.