Donna Ida Reviews 

Reply from Donna Ida

Dec 17, 2025

Hi Deirdre

Thank you so much for your lovely feedback on the jeans, we’re really pleased you love them.

We’re genuinely sorry about the FedEx delivery delay. At this time of year, courier networks can experience delays that are unfortunately outside of our control, but we completely understand how frustrating that can be.

Thank you for your patience and for taking the time to leave a review, it really does mean a lot to us.

Many thanks

Claire x

Reply from Donna Ida

Dec 10, 2025

Dear Monica

Thank you for taking the time to leave a review. I’ve looked back through your order and the correspondence with our team, and I can see that you were in touch with us several times and received updates and options throughout the process.

Your jumpsuit was a pre order piece, and our team confirmed the late November delivery timeframe as soon as you reached out. You were also offered a refund at that stage if you preferred not to wait, and you let us know you were happy to continue.

Once your jumpsuit was dispatched, you would have received your automatic shipping notification. During the order process our team also kept you updated, including confirming the pre order timeline. We didn’t hear anything further until your review, which was the first indication that you were unhappy. As soon as we saw it, we checked the tracking, saw the parcel had been held up in Lisbon, and immediately raised this with FedEx to get it released. We then reached out to you directly with an update and offered to honour the Black Friday price to support you as best we could. We haven’t yet had a reply to that message, but we’re here the moment you need us.

We genuinely believe we have offered you exceptional customer service throughout, so we are very sorry you don’t feel that way and felt the need to leave a 1-star review. We always want every customer to feel heard and looked after, and I hope this helps clarify the steps taken behind the scenes to assist you at every stage.

If there is anything more you need, please reply to our last email, we’re ready to help.

With best wishes
Claire x

Reply from Donna Ida

Dec 15, 2025

Dear Domingas

Thank you so much for your review, and I am really pleased to hear you love your red Cassandra jumpsuit.

I completely understand how waiting for a pre order can feel longer than expected, so I wanted to clarify the journey of your order to offer some reassurance.

You purchased a pre order piece with an estimated November delivery, and our team kept you updated throughout the process. Your jumpsuit arrived with us as planned, and it was dispatched to you on 28 November with FedEx International Shipping, which we estimate a 6 to 7 working day timeframe to reach you. Your parcel was delivered on 3 December, well within that timeframe.

You were also emailed several times with updates as the shipment moved through production and into our warehouse, and you would have received your automatic dispatch notification as soon as it left us. When you reached out on 2 December, our stylist replied straight away with your tracking number and confirmation that the parcel was already on its way to you.

We are sorry it felt much longer from your side. Pre orders can easily give that impression, especially when you are excited for your jumpsuit. I hope this helps clarify that your order was delivered on time and that our team were in touch regularly to keep you updated.

We truly appreciate you sharing your experience, and we are delighted the piece fits you perfectly.

With best wishes

Claire x