Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always excellent
The customer service is always exceptional. Ana was so helpful and made everything so easy. Loved my jumpsuit.
1 June 2026
Incredible jumpsuit & customer service
4 June 2026
Always such fabulous personal service…
Always such fabulous personal service and advice - one of the best shopping experiences out there!
4 June 2026
Superb all round
Great product, great length of jean - super comfortable, flattering and fun.
Top service too!
1 June 2026
Quick service and delivery x
1 June 2026
Always the best customer service…
Always wonderfully helpful and very knowledgable about every product.
27 May 2026
Always 5 stars
Always 5 stars. Gold standard for Donna Ida. Beautiful clothes, excellent customer service and general all round enjoyable shopping experience. Seamless. Highly recommend. Keep the sun shining!
31 May 2026
Reply from Donna Ida
Thank you so much Vicky!! 🫶🏻🫶🏻
Absolutely love the whole experience of…
Absolutely love the whole experience of shopping with Donna Ida!!! The jeans are amazing and I always get great compliments when wearing them. The quality is fantastic. The team are wonderful so so helpful and delivery always prompt. Thank you Donna Ida 😊
1 June 2026
Unprompted review
Reply from Donna Ida
I am so delighted Deirdre, thank you for sharing this! Have a great day. Donna x
Amazing customer service
Amazing customer service. Great jeans. What’s not to love. Highly recommend
26 May 2026
Reply from Donna Ida
Michelle you are so kind. Thank you so much! Enjoy! Lots of love, Donna x
Reply from Donna Ida
Welcome to the family Janet! Thank you so much for posting this. Lots of love Donna x
Reply from Donna Ida
I am so happy to hear this! Thank you for sharing your experience, we really appreciate it xx
Wonderful service from beginning to the…
Wonderful service from beginning to the end - thank you!
19 May 2026
Reply from Donna Ida
This makes me so happy! Thank you so much for sharing your experience. Lots of love Donna x
Another huge hit in my wardrobe!
Another huge hit in my wardrobe!
Dusty I love you 💖
The jumpsuit I’ve always needed.
18 May 2026
Reply from Donna Ida
I love Dusty too! I am so happy you are delighted xx
Donna Ida jeans are always great
Donna Ida jeans are always great. These are a perfect fit and good helpful advice when buying
14 May 2026
Reply from Donna Ida
This makes me so happy to hear Kate! Thank you so so much for sharing. Lots of love, Donna x
Great Brand with perfect Customer Service.
Customer service is the mainstay of this brand and my customer advisor Ana is just the best!
She has taken the time to get to know my style and always recommends the perfect size no matter which style of jeans I choose.
I appreciate her professionalism mixed with warmth and friendliness!
5 star service from her.👌🏽😍
13 May 2026
Reply from Donna Ida
I absolutely love to read this! Ana is a superstar, I am so happy that you are delighted dear Glynis. Thank you for shopping with us! Donna x
You get a very personal experience from…
You get a very personal experience from Donna Ida and I would say that it is among the best out there.
7 May 2026
Reply from Donna Ida
Thank you so much Caroline! I am so so happy to hear this, thank you for sharing! Lots of love from Donna x
Reply from Donna Ida
Thank you so much Suzanne! Your review is so so helpful and I am so happy that you are delighted. Lots of love Donna x
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