I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more
Company replied
Ana, my customer advisor was so helpful and very efficient in solving any issue I had with sizing and just overall purchasing at Donna Ida. Once they have your perfect size in any item, future recom... See more
![The Classic Puff Tee | Inky [Dark Blue]](https://businessunitproducts-images.trustpilot.com/68f0de981a448c1121c7c667_300pxWide.png)
![Kate The High Top Patch Pocket Relaxed Wide Leg | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b2f60d051ac514ac4aaf9b_300pxWide.png)
![Dusty The Super Downtown Jumpsuit | Dirty Leopard [Camouflage]](https://businessunitproducts-images.trustpilot.com/67c76cb50e1f2f204a275c70_300pxWide.png)
![Cassandra The Extra Body Length Flared Jumpsuit | In The Forest [Green]](https://businessunitproducts-images.trustpilot.com/67edbb854e45bab03c384d2e_300pxWide.png)
![City Slicker The Tailored Western Shirt | My Side [Blue Denim]](https://businessunitproducts-images.trustpilot.com/6749a02015340892cdaae24c_300pxWide.png)
![Rosie The Dead Straight Leg | Darkest Hour [Black Denim]](https://businessunitproducts-images.trustpilot.com/688c8be9d606be1aaf3ff43e_300pxWide.png)
![Cassandra The Flared Jumpsuit | Noir Velvet [Black]](https://businessunitproducts-images.trustpilot.com/682476a4aa7548b29bf7efd3_300pxWide.png)
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wonderful customer service
Wonderful customer service, very speedy delivery all the way to Australia.
18 March 2026
Reply from Donna Ida
All the way to my homeland! I love this, thank you Sarah! X
Reply from Donna Ida
Thank you so much Brigitte, I am so happy to hear this!! Enjoy your purchase, Ana is truly amazing I am so glad you found her helpful x
Always kept informed of latest offers
Always kept informed of latest offers. Speedy delivery. Great service.
17 March 2026
Reply from Donna Ida
I am so pleased to hear this Liz! Thank you so much. Lots of love Donna x
I love this company and their products
I love this company and their products! Always getting complemented on my jeans and they feel and look so good! Can’t wait to wear my new Aurora top once it arrives!
15 March 2026
Reply from Donna Ida
Please report back as soon as you receive it Lou! Aurora is one of my favourites! Lots of love Donna x
Thank you for helping me find 3 pairs…
Thank you for helping me find 3 pairs of great jeans! It was fun
16 March 2026
Reply from Donna Ida
I am so happy that you had a great experience Sarah! Always here for you. Lots of love Donna x
Donna Ida is not only an incredibly…
Donna Ida is not only an incredibly beautiful product, Donna and her girls make you feel like a VIP every time you shop with them. Will never buy denim anywhere else again xx
10 March 2026
Reply from Donna Ida
Our Queen! Thank you so much darling Simone, you are always such a pleasure and a beautiful model too xxx
Ana has been amazing
Ana has been amazing. Shortly after placing my order she reached out and has ensured that everything went efficiently and smoothly. Highly recommend this brand and the fantastic personalised service
10 March 2026
Reply from Donna Ida
This makes my heart sing! Ana is incredible. I am so happy, thank you for saying so! Lots of love xxx
The best
Always excited to get my Donna Ida box.
Beautifully packaged and ot the highest quality.
Communication with Ana is second to none....feels like talking with a friend!
Forever getting stopped and asked where I buy my jeans and jumpsuits.
Love it all.
10 March 2026
Reply from Donna Ida
And I get to chat to you on Instagram!! Love this Laura, thank you so much!! Lots of love xxx
First purchase
My fist purchase and it's a white womens charity t-shirt. Fast delivery and nicely packaged. The quality of the t-shirt is a medium thick cotton with a sturdy neckline which hopefully won't mishape. Can't wait to wear it! Thank you.
5 March 2026
Reply from Donna Ida
Please let me know how it wears Joy, I am sure you will love it ! Thank you for supporting our charity x
Very good customer service
9 March 2026
Reply from Donna Ida
Thank you for sharing this! I am so pleased you enjoyed it. Lots of love Donna xx
Absolutely fabulous ❤️
The service I received couldn’t have been better! I exchanged my item twice and experienced the best customer service ever. I wouldn’t hesitate in recommending and purchasing again - thank you!
4 March 2026
Reply from Donna Ida
Thank you so much for saying this Jessie!! I am so so happy. Always here for you. Donna xx
Being able to contact girls for advice…
Being able to contact girls for advice sizing style etc
A real bonus
Always quick to reply
Feels personal
2 March 2026
Reply from Donna Ida
I am so happy you see it as such a bonus, it really is!!! Always here for you! Lots of love Donna x
They are the best !!
They are the best !!! Soft material makes yr bum look loverly !!! & they always send very quickly !! If you need help they are so good !!! They can’t do enough for you !!! I have them in every colour 👍🏻
23 February 2026
Reply from Donna Ida
Julie you are a superstar, thank you for your wonderful review! Lots of love Donna xx
Astrid is perfect 🤩
Donna’s jeans are just perfect. Also the customer service is the best I have experienced anywhere. I always deal with Ana and she is so helpful and makes buying jeans a pleasure. This time I bought the Astrid jeans in Shut the Front Door. They fit me perfectly (size27) and are the most perfect colour.
25 February 2026
Unprompted review
Reply from Donna Ida
I am so pleased!! I love this Astrid too, I wear her all the time! Love and thanks, Donna x x
Perfect
Perfect! I have 3 Dolly jumpsuits that I wear all the time so my new Dusty is a lovely change, so easy to wear. I put it on straight out of the box and had a great night out.
16 February 2026
Reply from Donna Ida
I am wearing Dusty right now! I love it too, so pleased you are enjoying it! Xx
From time of ordering to receiving my…
From time of ordering to receiving my jeans - very efficient service and fabulous product!
13 February 2026
Reply from Donna Ida
I love to hear this Gayle! Thank you for the review! Donna xx
Great service via Anna on WhatsApp-…
Great service via Anna on WhatsApp- recommendation on sizing and speedy drluvery of fabulous jeans - always happy with Donna Ida!!
12 February 2026
Reply from Donna Ida
I am so happy that you found Ana helpful, she is a star! Lots of love and thanks to you Felicity! X
Donna Ida is just the most amazing…
Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re her only customer with the level of customer service. Nothing is ever too much and she is always so helpful. Just incredible!
4 February 2026
Unprompted review
Reply from Donna Ida
Oh Kerry!! This makes my heart sing! We really love you Kerry, thank you for being such a lovely customer! Lots of love Donna x
quite possibly the best jeans ever
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane
I have multiple styles in all colour ways and her jumpsuits are next level xxx
But the great thing is it doesn't matter what height you are - she's designed them so they can be adjusted to suit your length xxx
19 January 2026
Reply from Donna Ida
Darling Lisa thank you for your wonderful review! We always love to see you and to help you online. Lots of love xx
I was able to get a great bargain in…
I was able to get a great bargain in the sample sale!
19 January 2026
Reply from Donna Ida
Well a sample sale bargain is always a thrill, I agree!
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