Dolce & Gabbana Reviews 

494
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often highlighting luxurious packaging and the effectiveness of items like cosmetics and fragrances. People frequently praise the impressive presentation of their orders. Some also commend the helpfulness and expertise of sales associates in stores, providing personalized assistance. However, some customers also noted significant dissatisfaction with customer service, frequently reporting unhelpful responses and difficulty resolving issues. Additionally, several reviewers experienced problems with orders, including damaged items, delayed refunds, or shipments not arriving. Occasional complaints also arose regarding product quality, such as items peeling, being defective, or not meeting expectations for scent longevity or material durability.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing disappointment; for example,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction,... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as frustrating,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising employees for being polite, helpful,... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.8

Average

TrustScore 3 out of 5

494 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(494)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog seems to have no problem when…

My dog seems to have no problem when wearing this and this was my first concern, but he didnt developed any issues, no allergies, etc. It smells amazing and he gets lots of compliments! I feel like my Bruno enjoys it as much as I do!

21 August 2024
Rated 5 out of 5 stars

Love everything about DG.

Love everything about DG.
Dallas DG is the best !
Everyone there should get a gold star ! Cody is a great manager. My personal shopper Dari @,is always so helpful!
Thank you DG !

11 July 2025
Rated 1 out of 5 stars

I placed an ordered it came damaged and…

I placed an ordered it came damaged and wanted to return it but customer service says I don;t have to return it. they will give me refund but they didn't give me full refund for the set, they just refund for one item. I was not happy about it. i want to return the set and i should able to return the set and get full refund.

10 February 2025
Rated 5 out of 5 stars

Nashville store is fantastic!

Our store, Nashville, is great. We popped in when we first moved here and Isaac assisted us. I can't say enough good things about working with him. I have bought items that I didn't need (does anyone actually NEED luxury goods) because I thoroughly enjoy going in and chatting with him. It's the least pushy designer store and the staff is so attentive!

1 June 2025
Rated 4 out of 5 stars

Mail orders experience great…

Mail orders experience great merchandise item available, However store availability not, for men underwear items, very limited for actual item show on your website, in particular at the Atlanta Ga. Store?

30 April 2025
Rated 5 out of 5 stars

Best experience

It was the most fun and stress free shopping experience. Francisco and his co workers are extremely knowledgeable, kind and thoughtful. Every detail was perfect and every question was answered. I look forward to returning! The brand is amazing and Francisco has helped me understand just how special the craftsmanship is in every piece. They have a loyal customer in me now.

18 July 2025

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