Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more
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See what reviewers are saying
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more
The dress arrived promptly. However the $500 was just in a plastic shipping envelope- should have been shipped in a box. The return process was complicated and did not have to be. You must email w... See more
Company details
Written by the company
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Contact info
5917 S Archer Ave, 60638, Chicago, United States
- 877-299-3786
- support@promdressshop.com
- promdressshop.com
3.5
Average
770 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude customer service
16 April 2026
Unprompted review
Waste of time and money
Waste of time and money. I will never use this service again.
22 December 2025
Unprompted review
Reply from Promdressshop
So sorry to hear this. Reach out to us at support@peachesboutique.com.
I'm really happy with my order
I'm really happy with my order. The dress matched the photos perfectly, the quality was lovely, and it fit beautifully. Delivery was quicker than expected, and customer service was friendly and helpful. I'd happily order again.
22 December 2025
Unprompted review
I have been with this company for over…
I have been with this company for over a year now, and I'm extremely satisfied. Everything has been excellent. Thank you
12 August 2025
Unprompted review
Reply from Promdressshop
Thank you.
Not good on returns
Bought a dress didn’t fit me and wanna return it and I have to pay a 10% restocking charge. Plus I have to pay for shipping. Never seen a company work like this. Not a company you want to order a dress from.
9 September 2023
Unprompted review
Scammers
Scam ordered 1 dress. Paid 2x. Went back and fourth to get details of dress Aug 22 ordered refused refund Aug 25th. I have emails to validate the everything. Reported to PayPal better business BUREAU and my bank to receive monies. Also found dress at another site 1/2 their price.
26 August 2022
Unprompted review
Reply from Promdressshop
may I have your order #?
They would not issue refund
They would not issue refund. Have sent 10 emails and will not provide address to return. DO NOT USE.
15 June 2022
Unprompted review
I like this company
I like this company. I have been their customer for over a years now and I have a great experience with them. I'm more then pleased, thank you!
21 January 2022
Unprompted review
Reply from Promdressshop
Thank you for sharing your feedback. We appreciate your business.
Perfect dress so very beautiful and…
Perfect dress so very beautiful and stunning in person ! Fast shipping .
12 January 2022
Reply from Promdressshop
Thank you and we appreciate your business.
The dress is beautiful and fits…
The dress is beautiful and fits perfectly. The shipping was so quick as well.
6 January 2022
Fast shipping!!!
Fast shipping, beautiful dress!!! We just love the dress and it fits perfectly.
30 November 2021
Beautiful dress
20 November 2021
Excellent service.
3 November 2021
I was happy to see my dress delivered…
I was happy to see my dress delivered with care and attention to its fragility. As well as shipped quickly after ordering and perfectly corresponding with the estimated date of delivery.
29 October 2021
Unprompted review
The dress arrived promptly
The dress arrived promptly. However the $500 was just in a plastic shipping envelope- should have been shipped in a box.
The return process was complicated and did not have to be. You must email within 3 days or receiving. That sounds reasonable except when you receive it on a Friday when u are out of town for the weekend and get home on Sunday.
30 September 2021
Dress was beautiful and exactly as…
Dress was beautiful and exactly as described. Shipping was fast. Unfortunately the dress was too big but returning it was super easy and stress free. We requested a credit rather than refund because we plan to buy our next dress here as well.
29 September 2021
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