Dolce & Gabbana Reviews 

496
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often highlighting luxurious packaging and the effectiveness of items like cosmetics and fragrances. People frequently praise the impressive presentation of their orders. Some also commend the helpfulness and expertise of sales associates in stores, providing personalized assistance. However, some customers also noted significant dissatisfaction with customer service, frequently reporting unhelpful responses and difficulty resolving issues. Additionally, several reviewers experienced problems with orders, including damaged items, delayed refunds, or shipments not arriving. Occasional complaints also arose regarding product quality, such as items peeling, being defective, or not meeting expectations for scent longevity or material durability.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing disappointment; for example,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction,... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as frustrating,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising employees for being polite, helpful,... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

496 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(496)

95 reviews in the last 12 months

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Rated 3 out of 5 stars

poor quality

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

5 September 2024
Rated 1 out of 5 stars

The no return policy was never…

The no return policy was never explained to me and they denied me a return a day later. They also didn't explain that it's different return policy than the main dolcegabbana.com store. I would never shop at this boutique again, and if I wanted to buy the brand, I would do it at Neiman Marcus or something

5 January 2025
Rated 1 out of 5 stars

It's lame

It's lame. I tried to return light blue and got laughed at. It's like scented water; not at all as described and CERTAINLY nit eau de parfum.

5 January 2025
Rated 1 out of 5 stars

Got a defective bottle of cologne and…

Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and wouldn’t help take care of the issue . I’ll never be buying any D& G products again after a terrible experience with their customer service team

16 July 2025
Rated 5 out of 5 stars

Wonderful experience!

I am very happy with my overall experience ordering online. I was able to virtually try on a product before purchasing which helped me make my selection. The packaging the product was delivered in was exceptional. The lipstick I ordered, absolutely beautiful. I greatly appreciated the sample fragrance that was included which convinced me to purchase a full size bottle and it is now my new favorite!

23 February 2025
Rated 5 out of 5 stars

Nic Mitchell was OUTSTANDING…

Nic Mitchell was an OUTSTANDING advisor. He’s helped me in the past before with sunglasses & cologne for my dogs(which i love). He showed me a few items via text & then when I was back in town I stopped by the store to buy swim trunks he sent me & a really pretty rosary I saw while I was in store.

24 July 2025

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