Dolce & Gabbana Reviews 

496
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often highlighting luxurious packaging and the effectiveness of items like cosmetics and fragrances. People frequently praise the impressive presentation of their orders. Some also commend the helpfulness and expertise of sales associates in stores, providing personalized assistance. However, some customers also noted significant dissatisfaction with customer service, frequently reporting unhelpful responses and difficulty resolving issues. Additionally, several reviewers experienced problems with orders, including damaged items, delayed refunds, or shipments not arriving. Occasional complaints also arose regarding product quality, such as items peeling, being defective, or not meeting expectations for scent longevity or material durability.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing disappointment; for example,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction,... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as frustrating,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising employees for being polite, helpful,... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

496 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(496)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Tomo was amazing!

The representative in Las Vegas was amazing! Tomo found the purse that my wife wanted and had it shipped to our home in Florida. My wife originally saw the purse in Paris in the spring but didn’t get it then… when we returned home she was told that there were none left in the US and she wouldn’t be able to get it. I told Tomo that I needed it by her birthday and he got it to me with 2 weeks to spare! Great customer service!

5 July 2025
Rated 2 out of 5 stars

When I Managed at the Pop up I truly…


When I Managed at the Pop up I truly had the best time, and the best team. My Team wanted to work hard and they were passionate. I did transition over to Saks in Beverly Hill, once i went to Saks everything changed. Erica Santiago was my AE I truly believe that she wanted to elevate me, however the vendors that kept coming in kept treating the counter as if it was there and they were not letting me properly manage. I had to follow a saks protocol with how the counter looked visually, so i changed the counter up to saks standards and on my days off the vendors kept changing it to their liking. One vendor in particular kept causing problems with the store and the associates. I’ve voiced my opinion about this person from the pop up even made it aware that i was not comfortable working with this person because she once told a colleague that “she had it worse than the slaves”. That officially made me feel very uncomfortable and no one did anything about it. They continue to put this person at my location, and she continued to fight with the people at the store, making others feel uncomfortable. I did have another vendor who kept throwing little jabs at me and insinuating and reminding me that he no longer work there anymore and that he no longer able to lead because someone else was leading, but also telling the higher-ups that I was talking behind his back. This company would do amazing if you had real make up artist working for you people that are truly passionate about the brand like I once was not people that are insulting each other and making each other feel bad. I did truly love this brand, but you guys really need to evaluate who you bring on board. I’m sorry on how things ended but my mental health is more important than arguing with vendors.

7 August 2025
Rated 1 out of 5 stars

I bought many things from dolce Gabbana…

I bought many things from dolce Gabbana Beverly center and Rodeo Drive couple of things and unfortunately, my son‘s wedding was canceled because of the war overseas in Israel so he never got married and I would like to return just a chain with the earrings. That’s about it! so they’re telling me that the 30 days past due,And they cannot do it!
That was really upsetting.
I would like my money back! The wedding was canceled because of the war was that was going on.
It’s not my fault!
Thank you!!!

5 June 2025
Rated 5 out of 5 stars

D&GThe overall experience was top quality…

The overall experience was top quality classy. I loved the packaging the perfume arrived in, which was received in a timely manner. After several uses of the perfume, I now smell it all day. I love fresh fruit scents with a touch of citrus.

5 August 2025
Rated 5 out of 5 stars

Knowledge Staff

The sales associate was very knowledgeable of the exclusive in-store scent collection. I can’t remember her name but I’m happy I bought the candles I did.

11 November 2024

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