Banner for Doble Motorcycles

Doble Motorcycles Reviews 

707
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and professional staff who make the buying process smooth and pleasant. Many people highlight the excellent service received, noting the efficiency and ease of their interactions, often describing it as first-class. Reviewers also appreciate the great value and competitive pricing, alongside the quick and reliable delivery services. However, some customers also noted issues with product quality and preparation, experiencing problems like missing parts, mechanical failures shortly after purchase, or bikes not meeting agreed specifications. A few other people also felt that service-related problems occurred, such as unexpected charges, misinformation about accessories, or delays in bike preparation and collection.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and quick... See more

Price

People report positive experiences with price, often finding competitive and reasonable deals, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a radiator guard for my new Transalp back in June. Dobles let me know it was on back order (possibly due to the fire at the Honda warehouse in Spain) and offered to cancel the order and giv... See more

Company replied

Rated 5 out of 5 stars

Made contact by telephone due to being a long way from Doble, sales staff were very helpful and then placed the Honda accessory order online. This arrived very quickly and well packaged. Took about 15... See more

Company replied

Rated 5 out of 5 stars

I chose Doble Motorcycles primarily because the service is reasonably priced, deivered quickly and they use a reliable courier. I have used another similar Honda parts supplier but their courier left... See more

Company replied

Rated 5 out of 5 stars

I was lucky to find my ideal machine at Doble because the service was top notch, just a modest deposit for a fairly long period, they even arranged delivery for a fair price to arrive immediately af... See more

Company replied


Company details

  1. Honda Dealer
  2. Motorcycle Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Motorcycle Dealer

Written by the company

Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(707)

390 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Customer skills a bit ify but every else excellent

I have never been to Dobles before so was not sure where the sales dept was. I went in to the west side to find what looked like reception . A gentlemen was on the phone at a desk further in . this looked like the sales area .It was clear he was going to be sometime. I waited for about half an hour looking at the bikes,then a gentleman appeared in what i took for reception so i asked" is there someone could see about buying a bike" His reply was rather curt, "You wont find anyone standing here in the shop" I then told him i had waited for the gentleman on the phone and been looking at the bikes. he then directed me across the road. Why didn’t he say that in the first place without the curt remark. Other than that Dobles were good. my bike had a pre-delivery problem but all swiftly sorted I was kept informed of progress, a rare thing these .

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

I'm sorry to hear that interaction soured what seems otherwise like a pleasant experience, so please accept my apologies. I appreciate you taking the time to speak with me on the phone earlier where we addressed these conerns and I will be raising this with member of staff in question. I'm glad to hear that you're enjoying the scooter though and if there is anything else that I can assist with then please let me know. Thanks, Ian.

Rated 5 out of 5 stars

Friendly

Friendly, supportive and professional staff.
Will buy from Doble again.

18 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks very much and we trust all is well with your new bike.

Rated 5 out of 5 stars

I had my bike delivered and had a…

I had my bike delivered and had a couple of issues that needed correcting. Emailed in the evening,by morning recieved a phone call about picking up the bike to rectify the issues. Next day bike sorted and dropped back! Excellent customer service!

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks for the great review Robert, and for your patience whilse we sorted the issues in question. Sometimes things do crop up on pre-owned bikes and it's important that they're dealt with swiftly and effectively, so I'm glad to hear we did exatly that. I hope you're enjoying the bike now and if you need anything else in the future then just let us know.

Rated 5 out of 5 stars

Perfect product at a reasonable price

Perfect product at a reasonable price. I had minor technical issues that were professionally resolved by the seller's technical staff. Thank you all.

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks Pavel, I'm glad we could help and if you need anything else then just let us know.

Rated 5 out of 5 stars

i did the order on line

i did the order on line , picked up sat morning , staff as ever friendly helpful , all goon

6 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks very much 👍

Rated 5 out of 5 stars

Was great communication and fantastic…

Was great communication and fantastic service from such a well known company as they are very friendly and helpful in all aspects and know your needs

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks for the great feedback and we look forward to assisting you again soon.

Rated 5 out of 5 stars

Looked after by Ellie and Mike in the…

Looked after by Ellie and Mike in the workshop today…excellent communication and customer care skills ! Thank you both

22 June 2026
Unprompted review
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks for taking the time to leave us a positive review and if we can help with anything else then just let us know.

Rated 5 out of 5 stars

I was lucky to find my ideal machine at…

I was lucky to find my ideal machine at Doble because the service was top notch, just a modest deposit for a fairly long period, they even arranged delivery for a fair price to arrive immediately after I took my test, thankfully I passed and I was able to ride the next day.
The nature of the service felt like a blast from the passed, quite rare these days.
I would absolutely return and recommend Doble to anyone who is wondering where to buy from.

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks for the amazing rewview and congratulations on both your new bike and for passing your test! If we can help with anything else in the future then just let us know.

Rated 5 out of 5 stars

Great service

Great service, excellent communication and lovely people. The best Honda dealer in the country for a reason.

9 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

That's very kind of you Dom, thanks very much!

Rated 5 out of 5 stars

Great Service.

Great service and speedy delivery. Would highly recommend this company. Thank you.

27 May 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks Chris and we look forward to assisting you again in the future.

Rated 2 out of 5 stars

Poor customer service

On the date for collecting the I was advised that if I arrived at 08:30 the shop wouldn't be too busy and I would be dealt with promptly. I arrived at 08:30 only to find that the bike had not been prepared for collection so I had to hang around for 90 minutes for the bike to be ready.
Whilst hanging around my wife spotted a low mileage used bike she liked the look of so we arranged a test ride, this didn't go too well because to start with the sales team couldn't start the bike and then on the test ride I followed my wife and when she accelerated between 60 & 70mph the bike started to shake quite violently so we returned straight back to the dealership and explained what had happened, the sales team did nothing to explain this or even look into it so that it could be rectified.

13 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

I'm disappointed to hear this Andrew and apologies. I understand my colleague Paul has already contacted you this morning to address your concerns personally.

Rated 5 out of 5 stars

Great value / quick delivery

Great value, and quick delivery. Easy to fit in under 20 mins. Was missing the protective film that's mentioned in the instructions, but didn't matter as I used a small piece of black tape instead. Will be back for a centre stand & maybe 12v socket in due course

13 June 2026
Doble Motorcycles logo

Reply from Doble Motorcycles

Thanks for the great feedback and I'm sorry to hear a piece was missing, we would have been happy to send that to you but it sounds like you're sorted now. If you need anything else though, just let us know.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look