Dignity Funerals Reviews 

3,737
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, professional, and empathetic, making interactions pleasant and reassuring. Many people found the process of arranging plans easy and straightforward, appreciating the thorough explanations and clear information provided. Reviewers frequently highlight the helpfulness and patience of the representatives, who ensure all needs are met without pressure. The overall service is described as exceptional, providing support and peace of mind during difficult times. Customers also appreciate the reasonable pricing and transparent approach, ensuring no unexpected costs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Customer service

Customers consistently note positive experiences with customer service, often feeling relaxed, respected, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the process was easy,... See more

Price

Reviewers highlight positive aspects of price, noting that it is very affordable and reasonable. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Telephoned to make appointment to discuss funeral plans for myself and husband (hopefully not in the near future) We were greeted by a very friendly lady who explained the plans. She was very helpf... See more

Company replied

Rated 5 out of 5 stars

Having used Dignity for a pre paid plan for my Mother sixteen years ago my husband and I decided that we would like to arrange our own funerals so that our children are relieved of the stress at su... See more

Company replied

Rated 5 out of 5 stars

Funeral Directors, J H Kenyon, Fulham Broadway Our experience for our dearest Mum’s funeral went so smoothly and the service we received was truly exceptional. Our heartfelt thanks go to Debb... See more

Company replied

Rated 5 out of 5 stars

Ross was kind and considerate, taking the time to explain things. His friendly manner put me at ease and it was a pleasant experience, as opposed to the stress and anxiety of dealing with a funeral... See more

Company replied


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,737)

1,916 reviews in the last 12 months

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Rated 5 out of 5 stars

So far great service and the good…

So far great service and the good appreciation is you come in our home on a weekend for sorted the contract .thank you

22 June 2026
Dignity Funerals logo

Reply from Dignity Funerals

Dear Didier,
We're so glad we could accommodate your schedule and sort out the contract over the weekend. We appreciate your kind words.

Rated 5 out of 5 stars

lovely service

Neil from Derek Moss funeral directors was lovely and explained everything so we could understand.

29 June 2026
Dignity Funerals logo

Reply from Dignity Funerals

Dear Janet,
We're truly grateful for your kind words. We are glad Neil at the Derek Moss team provided clear and helpful assistance.

Rated 5 out of 5 stars

Kindness and compassion

Fox's in Cromer were excellent and we were truly well looked after when arranging our Fathers funeral.
The staff were very kind, professional and caring providing excellent advice and giving us time to organise our thoughts, we were not rushed through any part of arrangements.
They managed to arrange special details for our Dads funeral including ensign on coffin and flag bearers, which we did not think would be possible.
Sharon Victoria and Eric all deserve a mention ,but the whole team were very special.

Would recommend this directors if you need an understanding efficient team.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I phoned and Angela said she could meet…

I phoned and Angela said she could meet with me straight away, I called in 15 mins later and Angela made me feel so comfortable. We filled in the forms which she took great time in explaining and choices. Within half an hour my funeral was organized. Very professional and caring. Thank you

29 June 2026
Rated 5 out of 5 stars

I would like to thank all the staff of…

I would like to thank all the staff of WS Harrison, especially Li-An and the lads for the beautiful caring and professional manner in which they cared for my sister Pat. Our funeral arrangements were done to perfection. You did my sister proud. A very trusted funeral provider we can't thank you enough.
If we had not of spoken to Maria and got all the advice we needed we would not have chosen Harrison as our funeral director. They are all a credit to the company and the funeral services.
Kind regards
Liz, Terry, Rob, Nicola & Johnny.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Would just like to say Terry from munns…

Would just like to say Terry from munns was fantastic,and also all other staff that was dealing with the funeral arrangements were amazing,we used them for my dad's funeral 28 years ago and the service we received then was just as amazing as what it was this time with my mum's funeral, keep up all your good work 👍🙂

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional in every way

Professional in every way.
So grateful for all the help in making the funeral special to us.
Nothing too much trouble always at the end of the phone if we need them.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient Service

My Husband and myself, found that the young lady at Skipton Crematorium was a very helpful and efficient, she knew just what we were looking for, she made us very welcome.
Thank you

19 June 2026
Rated 5 out of 5 stars

I would highly recommend John Bardgett…

I would highly recommend John Bardgett and Sons to anyone who needs to organise a funeral. From the very first meeting Louise was wonderful, very supportive and nothing was too much trouble for her. Having never arranged a funeral previously, Louise was an absolute godsend, guiding us through everything that needed to be done including things such as arranging a celebrant (the wonderful Kate Reed) which we had no idea of how to. Thank you to the whole team at Bardgett's for supporting us through this difficult period.

12 May 2026
Unprompted review
Rated 2 out of 5 stars

took ages to pay

took ages to pay, too few options to pay, little customer follow up, no sense of personal touch
considering its a funeral transaction

19 June 2026
Dignity Funerals logo

Reply from Dignity Funerals

Dear Mr Murrell - thank you for the time you have taken to leave your review and feedback. I am sorry to read that your experience with us has been negatively impacted. Should you wish to discuss this matter further with our Complaint Resolutions Team, please contact them on 0800 783 7171 or by emailing them at complaint.resolutions@dignityuk.co.uk.

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