DFS Furniture - Sidcup Reviews 

You had what I wanted and the salesman Josiah was friendly, patient and helpful.

We had a great experience shopping at the Sidcup branch for our new sofa. They had a fab range, gave us time to have a look and the staff were so helpful. Val was really knowledgeable, not pushy at all (something I really don't like when shopping) and we left so happy with our new purchase.

Brilliant customer service in-store"
We’ve just ordered our new sofa from DFS and had a wonderful experience. The sales representative was patient, knowledgeable, and helped us look at all the customisation and fabric options available without rushing us. The ordering process was completely stress-free. Now we can't wait for it to arrive!

Simple and easy !!!!!

Great service , explained in easy terms

Great service !!!!

She was very professional in the way she attended to us and at the same time friendly

Excellent customer service and it was actually nice to have a store that has people to help you unlike a lot of stores that don’t have enough staff.

Great shop great staff really lovely and helpful I can’t rate the staff enough for the service here thank you

Very good experience at DFS, the lady that helped me was very good, and informative. Told me everything I needed to know.

It felt professional as soon as we walk in, the sales team made us feel welcome so buying the sofa was easy.

We had such a lovely experience at DFS Orpington, especially thanks to Val.

Val was so helpful and really took her time going through the different sofas with us. She never made us feel rushed and was more than happy to give us the time we needed to have a think and make our decision.

What we really appreciated was that Val wasn’t pushy at all. She was genuinely honest with us and gave us her advice without making us feel like she was just trying to make a sale. She gave us some really useful insight into the sofa we were considering, which helped us feel more confident in our decision.

Val was also really kind, friendly and easy to talk to, which made the whole experience feel relaxed and enjoyable.

A big thank you to Val for all her help. She was a pleasure to deal with and a real credit to DFS Orpington!

Been to so many different furniture stores and by far dfs has the best customer services. The lady that help us was amazing, professional and was so helpful. Also so patience which was needed with the amount of questions my partner asked

Meetings Helen who went over and above duty to help me make decisions and guide me through the process.
Found the store to be friendly and welcoming by other staff around.
Good selection of furniture to choose from with excellent advice on what I wanted.

Good and polite staff who knew their product

The lady who helped us was amazing she was honest and really really helpful she desevers a payrise!!
She really did help me and my other half choose the right sofa for our first home

We ordered two seater sofas and a chair in cream leather in April. At the time of ordering we were asked
To check what we were ordering. We chose “frost” and this was stated on order. What wasn’t made clear is that frost is four different colours depending on thickness of leather chosen. Despite ordering mid thickness as advertised on website, the salesman ordered the most expensive leather which meant it was the wrong colour. I can only assume to get maximum commission. The samples take as long as the sofa to arrive and they won’t give you sample in store. The sofa we wanted was cream and they ordered brown. BOTH are called “frost”! There is no way on order form as a customer to prove which leather you ordered. It was only that my husband and I had taken a photo of the sample on the sofa in the day we ordered we could prove it was not the same. DFS showed no care, lied, passed the buck to other Managers (more than one) and only after some battle conceded to re-order the sofa we chose but we had to wait a further 12 weeks. We ordered originally in April and took till September to resolve this all. No apology, the dodgy salesman still works there, no offer of a discount for the stress and inconvenience or bare-faced lies. If we were paying by finance I don’t think they would have resolved it. It’s only because we refused to pay. What should have been a joy to order was stressful and upsetting.

The salesperson was efficient and knowledgeable about the product. She was able to talk us through all our options and provide us with a detailed breakdown of all the costs involved.

Very good customer service

The salesman was amazing very helpful and made the process very easy.

Very polite helpful, knowledgeable.