Lovely quality furniture and a spacious show room, nice displays and friendly staff . Helen who assisted us was very knowledgeable and informative, making it an easy decision to purchase what we did.... See more
Company replied
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Really great experience from start to finish. Store was clean and uncluttered, with a huge selection of lovely, quality sofas beautifully displayed. Staff were very attentive and helpful, witho... See more
Company replied
We bought our first sofa from Kay at the sidcup branch it was a lovely experience and helped us understand all the finance and arrangements. Massive range of sofas and arm chairs etc on display and re... See more
Company replied
Fabulous! First sofa shop we walked into and wasn’t hassled or followed around by assistants, the assistant that did approach us was really helpful but not pushy, with her help we found what we had be... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Staff were helpful
Staff were helpful, polite and friendly, she gave us the information we needed to make an informed decision on what we needed
3 June 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Beri was very friendly and helpful
Beri was very friendly and helpful. She helped us find exactly what we needed
30 May 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Lovely quality furniture and a spacious…
Lovely quality furniture and a spacious show room, nice displays and friendly staff . Helen who assisted us was very knowledgeable and informative, making it an easy decision to purchase what we did. She ran through plenty of options, cover, warranty and was clear and precise.
2 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Ed was down to earth and very chilled…
Ed was down to earth and very chilled out. Made it a pleasant experience.
1 June 2026
Reply from DFS Furniture - Sidcup
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Mr Bennett,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS!
Really great experience from start to finish.
Store was clean and uncluttered, with a huge selection of lovely, quality sofas beautifully displayed.
Staff were very attentive and helpful, without being pushy; specifically Isabel and Temi. Both were very friendly and professional and obviously highly trained in customer care and in product knowledge.
We were helped with our final purchase by Temi, who was really patient and explained all the options with regards the sofas and accessories and also the finance.
Extremely happy with our experience at DFS and looking forward to receiving our new sofa!
31 May 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Joanne,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Just had very good experience at DFS…
Just had very good experience at DFS salesperson welcomed us ask us if we had any special requirements. She was very knowledgeable and showed us to sofas that fitted requirements, great service brought exactly what we needed
1 June 2026
Reply from DFS Furniture - Sidcup
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
DFS Sidcup
Kay was friendly, professional and courteous. We thought she was very patient.
31 May 2026
Reply from DFS Furniture - Sidcup
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sidcup
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Belle was very helpful today. She was very informative and answered all of our questions. Looking forward to receiving our sofa - Thank you!
31 May 2026
Reply from DFS Furniture - Sidcup
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Helen approached us but wasn’t pushy she was helpful and knowledgable . She answered all our questions gave advice and put us at our ease . Thank you Helen
31 May 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Good Morning,
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Jordan
DFS Central Customer Support
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We bought our first sofa from Kay at…
We bought our first sofa from Kay at the sidcup branch it was a lovely experience and helped us understand all the finance and arrangements. Massive range of sofas and arm chairs etc on display and really friendly helpful staff
30 May 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kay met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Pat,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Jon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Belle the sales woman was very good at…
Belle the sales woman was very good at telling me about all the options, other colours that were in the range of sofa that I was looking at, very friendly
27 May 2026
Reply from DFS Furniture - Sidcup
Hello Karen,
Thanks for your lovely feedback, we’re glad to hear Belle met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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