DFS Furniture - Nottingham Reviews 

6,723
TrustScore 5 out of 5

4.9

Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From the minute we ordered our new sofas we knew we had made the right choice - after taking our time and looking around for a while. We would Definitely recommend you give DFS a consideration.

Company replied

Rated 5 out of 5 stars

We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience at DFS, especially thanks to Lee! He was absolutely lovely — really friendly, kind and so helpful. He explained everything really clearly and never made me feel rus... See more

Company replied

Rated 5 out of 5 stars

My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, United Kingdom

  • 0333 999 9761

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,723)

97,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pam was really nice and welcoming and…

Pam was really nice and welcoming and made the experience quite easy and explained every little detail carefully.

27 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Pam.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS Purchase

Very good service, everything well explained.

27 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent

Excellent, Libby, Earl and Lee all made us feel great about our purchase and were super helpful in helping us come to a decision.

25 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

What a pleasure this store is!

I visited the store to view a sofa I was very interested in purchasing. Denis acknowledged me as soon as I walked in and was extremely friendly and welcoming. I spent some time discussing one of the sofa ranges with him, and he was very knowledgeable, patient, and happy to answer all of my questions.

Overall, I had a great experience in the store. All of the staff were lovely, and the store itself was clean, tidy, and pleasant to visit. I ended up purchasing the sofa along with some additional extras, and I’m very happy with my decision.

Thank you to Denis and the team for the excellent customer service. I can’t wait to receive my new sofa!

24 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Good Afternoon,

Thank you for taking the time to leave us a 5* review. We’re happy that Denis met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Pamela was very knowledgeable on…

Pamela was very knowledgeable on explaining everything. The service was excellent. I’m very pleased. Thank you dfs

25 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hello,

Thanks for your lovely feedback, we’re glad to hear Pamela met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient store staff…

Very friendly and efficient store staff ( Dennis) . Very helpful and knowledgeable.
Clear explanations during the booking process and all information double checked .
Very professional

21 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff were friendly and helpful as soon…

Staff were friendly and helpful as soon as we walked into the store
Earl was great at explaining our purchase and everything we needed to know
Brilliant experience

21 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service

Very helpful and welcoming.

Denis was absolutely great spent time with us going through everything, couldn't do enough for us. Great experience would recommend going there for your sofa.

22 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service from Earl

Excellent customer service from Earl, very helpful in finding what we wanted with sizes and style.

22 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent news

Excellent customer service.

21 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Dennis was absolutely professional and supportive. I’d definitely recommend DFS to friends and colleagues.

21 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We dealt with Lee and I can honestly…

We dealt with Lee and I can honestly say that we bought our sofa because of him. He took the time to listen to what we wanted and never tried to over power us with sales. He was a breath of fresh air and excellent at his job. Approachable and not dressed like your usual sales person. I know that sounds daft but it just broke down that barrier straight away. An asset to DFS and his profession. I would highly recommend lee to deal with as he is very detailed and gives you all the information you need.

21 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I have been going here for the last…

I have been going here for the last fifteen years because I like the sofas good quality and the salesmans and salewomans are plight and helpful, and they don't bother you until you need help

20 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good relaxed environment and…

Good relaxed environment and knowledgeable staff who explained all the aftercare products and furniture extremely well.
No hard sell and great service

20 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Really helpful staff member who…

Really helpful staff member who explained everything to us

20 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Lee and the other customer assistants we're really friendly and helpful, helping me reach a decision without any pressure. Also, lovely coffee.

20 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I had very helpful advice from the staff.

I had very helpful advice from the staff who clearly explained how to look after the sofa I purchased. Very professional, no hard sell, and prepared to give me all the time I needed to make a purchase.

12 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Product quality and variety were very satisfactory.

19 June 2026
DFS Furniture - Nottingham logo

Reply from DFS Furniture - Nottingham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

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