DFS Furniture - Nottingham Reviews 

Very good experience, very helpful and experienced

The lady who sorted out the sale was fantastic.She explained everything made it easy to understand and made the whole process easy her name was Ellie I will certainly tell friends and family about using this branch 10/10

Fantastic sales guy , super pleasant , well informed and completely professional

Libby was great from moment we walked nice smile on her face very helpful great person to deal talked us though everything we needed to know

we visited the store in Castle marina nottingham, we found just what we were looking for as soon as we entered the shop, the sales girl was lovely, very cheerful and friendly, she was very helpful and informative without us feeling pressured she is an asset to your store as she gave us just the experience customers want .If i visit the store again i would want her to serve us again

Quality products and good sales knowledge

Earl was fantastic, really approachable and not at all ‘salesperson’ like (which my husband and I always find off putting); knowledgeable and relatable we were really impressed with his service.

Pamala was friendly helpful and explained everything about the sofa we ordered
Would not hesitate to recommend this lady to others if you are looking for a non pushy sales person

The sales assistant was very good, explained everything very clearly & concisely. Clearly very good & knowledgeable of her job. Had a very nice free cup of coffee while we going through the process of the purchase.

The girl who served us was great new her job well done

Lovely helpful staff.. a young man training and a very knowledgeable young lady! 10/10 to both.. look forward to seeing them again 🙏🥳🤩

Lee was amazingly helpful and knowledgeable from the moment we stepped into the store right through to the purchase. He was able to support us in making the right choice based on our lifestyle and answering all the questions we had perfectly. He has a perfect way with customers and has a wonderful balance of being supportive and friendly but not ‘pushy’ which is essential when making a decision about a purchase. He not only has in depth knowledge of the products and all the fine details, but understood our needs by getting to know us through the process and connecting with us. Brilliant - and a true asset to the company. A huge thank you to him for being so helpful and reassuring with any concerns we had and helping us in making the final choice.
The only slight negative point I would like to add is that at the end of the process, an assistant manager came to speak to us which I understand is part of the process and designed for customer benefit, but we were asked questions which included ‘checking’ Lee had informed us how to ‘plump the cushions’ and had he told us about certain things, as if he was checking up on his work, whilst he was sitting with us, rather than just simply asking if we understood all the information. This isn’t a process that sat well with me after such a great experience up to that point. This is something that can be done away from the customer. It felt very strange and serious and very uncomfortable and absolutely not required. I understand a need for an additional manager sign off, but this approach is not the best for the customer facing part. Other than that - brilliant.

Great service

From the minute we ordered our new sofas we knew we had made the right choice - after taking our time and looking around for a while. We would Definitely recommend you give DFS a consideration.

Welcoming, friendly knowledgeable staff. Really helpful in choosing the right sofa for my room. Very patient and informative.

Very friendly and helpful, Earl was great and made it very easy

I had such a great experience at DFS, especially thanks to Lee! He was absolutely lovely — really friendly, kind and so helpful. He explained everything really clearly and never made me feel rushed or pressured.

I’d actually been into the store about 3 or 4 times to look at the same sofa, and Lee remembered me when I came back! He really wanted to make sure I was completely happy with my choice and that I was making the right decision.

He was really personable and genuinely interested in why I was buying the sofa, which made the whole experience feel much more personal. I left the store feeling really confident about my purchase and so happy with the sofa I chose.

Thanks so much, Lee! You were amazing and made the whole experience so easy and enjoyable 😊

Danny was great very informative and friendly.