DFS Furniture - Nottingham Reviews 6,596

A very warm welcome from the young lady in store. Very helpful and attentive without being pushy in any way. Explained everything very well.
Made for a happy and positive experience in store.

Outstanding service talked me through everything in detail
Highly recommended

We had a wonderful experience, especially with the customer service. Earl the sales person was friendly, patient, and took the time to explain everything clearly. His knowledge and the way he presented the product made it easy for us to understand and gave us the confidence to make our purchase. We never felt rushed or pressured, and he was kind and professional throughout. It was a truly wonderful experience. Thank you for the excellent customer service!

We knew what sofa we wanted without walking around,as we had looked at it many times before. We were left to look and then a lovely man came over after about 5 minutes,There was no pushy selling, we did say we weren't ready for it until November, and was told we could still order with a November delivery( which was brilliant) so we ordered straight away, Dennis made us feel very welcomed. He did not try to sell us anything that we didn't want. He made us coffee and made us feel important. He had knowledge regarding what he was selling us and didn't sound like a robot, he was natural.A very nice buying experience

We found the sofa and chair we wanted, friendly member of staff explained all the after care and insurance

The staffs are very nice and helpful. They know what the customers need and work efficiently.

It was nice costumer service.

Very welcoming at the store, polite customer service

Was greeted with a smile & hello as soon as we walked in, was left to browse around the store. We found a lovely comfortable settee and at a very good price. The assistant Denis was very easy to chat to and extremely helpful regarding the product and any extras we added, like the eaziglides which I would highly recommend for moving your suite around with ease. The ordering process was so quick and easy, great customer service would definitely recommend 👍

Earl who was the salesman was very polite, efficient and approachable.

The customer service was excellent. Earl is one of the most professional and amicable sales person I have come across.

Was greeting when came in to the store but not followed around. Lovely lady called Libby was on hand when I was ready to make my purchase. She was so helpful and we even had giggles together made the whole process really enjoyable

It was nice to be helped by a member of staff was genuinely friendly and understanding and knowledgeable. Pam is an asset to your team.

We recently visited the DFS store in Nottingham with what we thought would be a simple enquiry about purchasing an additional footstool for a corner suite we bought around five or six years ago.
Lee had just finished assisting another customer when we approached him, and from the very beginning he was incredibly helpful and eager to resolve our query. Nothing was too much trouble. What started as a request for a footstool turned into spending over two hours helping us choose and purchase an additional suite.
Throughout the entire experience, Lee was the perfect balance of professional, knowledgeable, friendly, and genuinely interested in making sure we found exactly what we wanted. He was patient, never rushed us, answered all of our questions, and made the whole process enjoyable and completely stress-free.
Customer service of this standard is rare these days, and Lee is a real credit to DFS. We thoroughly enjoyed the experience he provided and left feeling valued as customers. Thank you, Lee, for your outstanding service—we couldn’t have asked for a better experience.

Pam was really nice and welcoming and made the experience quite easy and explained every little detail carefully.

Very good service, everything well explained.

Excellent, Libby, Earl and Lee all made us feel great about our purchase and were super helpful in helping us come to a decision.

I visited the store to view a sofa I was very interested in purchasing. Denis acknowledged me as soon as I walked in and was extremely friendly and welcoming. I spent some time discussing one of the sofa ranges with him, and he was very knowledgeable, patient, and happy to answer all of my questions.

Overall, I had a great experience in the store. All of the staff were lovely, and the store itself was clean, tidy, and pleasant to visit. I ended up purchasing the sofa along with some additional extras, and I’m very happy with my decision.

Thank you to Denis and the team for the excellent customer service. I can’t wait to receive my new sofa!

Pamela was very knowledgeable on explaining everything. The service was excellent. I’m very pleased. Thank you dfs

Very friendly and efficient store staff ( Dennis) . Very helpful and knowledgeable.
Clear explanations during the booking process and all information double checked .
Very professional