The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jas was helpful :)
Jas was helpful
And friendly and gave us just enough time to look around the showroom before going in for the sale!
She was knowledgeable in the product we were buying but also some of the other items we talked about.
She was professional but also friendly, and although it is obvious that she is a sales person she didn’t come across as overly pushy, which I think is important in customer service.
17 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service Invoice….
Information was terrible, paid & didn’t get a full receipt. I paid Half Cash Half card. Only card part was showing. The cash transaction was nowhere to be seen on the invoice which brought a lot of fear & tension. I had to wait a week for A breakdown of the invoice. The sofa also look forever to come. DFS need to fix up their system. In this new DNA this should be prompt…..
16 April 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the delay in receiving your furniture and payment query, I can appreciate this situation must have been incredibly frustrating.
I have taken a look into your order and I am happy to see you have received your invoice and the furniture has been delivered, once again pleased accept our sincerest apologies.
Kind Regards,
Lorraine E
DFS Central Customer Support
So slow
So slow - the assistant did not know what he was doing, I only went in for 2 cushions. When they tried to order them online they just kept saying the system was slow and after 40 mins I asked for them to call me when the system was working and they eventually said they could. Why did they not say that in the beginning of the wait.
13 August 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon Laura,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order your cushions and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Good furniture shopping
Good choice, competitive prices, helpful staff and a customer WC
6 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff is very helpfull
5 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
She's so help full thank u
12 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good service from Gary at the…
Very good service from Gary at the store in Brent Cross
11 August 2026
Reply from DFS Furniture - Brent Cross
Hello Andrew,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
We visited this store on the 30/07/2026…
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everything throughly, was patient and answered our questions. Give this guy a raise!! Honestly we cannot fault anything and he is a credit to DFS! He deserves a raise!!!
30 July 2026
Reply from DFS Furniture - Brent Cross
Hello Shenu,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
I’m very happy about customer service
I’m very happy about customer service
Great staff very very nice thank for everything
9 August 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service wonderful staff
Helpful accommodating patient staff whilst making final decisions . Great showroom with lots of choices overall a pleasant showing experience
7 August 2026
Reply from DFS Furniture - Brent Cross
Hello Todd,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was helped by Jade
Was helped by Jade.
So warm helpful and efficient. I managed to order the chair my brother wanted.
Jade was a joy to deal with.
7 August 2026
Reply from DFS Furniture - Brent Cross
Hello Marian,
Thanks for your lovely feedback, we’re glad to hear Jade met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Visited staples corner store on a…
Visited staples corner store on a Sunday as we were in the area. Was seen by Jazz who explained answered and advised on the sofas we looked at and subsequently went back on Wednesday and was seen by her colleague Sophie and went through the order. Was happy with the service provided by both the advisors and no pressure. placed the order.
5 August 2026
Reply from DFS Furniture - Brent Cross
Hello Shubhas,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service by Daniaa
Fantastic service by Daniaa, really composed, made me and my wife feel are ease, no pressure and the process just felt so natural.
Thank you
2 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience with DFS and the…
Great experience with DFS and the furniture shop. The service was excellent, and a special mention to Rash, who was fantastic to deal with. He was friendly, helpful, and knowledgeable, making the whole process easy and enjoyable. Highly recommend!
1 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Helpful member of staff
30 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The salesman explained everything well…
The salesman explained everything well and made some useful suggestions
25 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
very helpful staff
We went to buy new chairs for our dining table and the very helpful staff took us through all the options and availability making it a very smooth experience.
28 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.