So I had dealings with Jaz and then Sophie. Excellent service from both. Very efficient, friendly and explained all the possible options available to me. Didn't rush me. Offered me drinks before we st... See more
Company replied
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I have received an exceptional service from Rash in Brent Cross to select my Sofa . He was very helpful with the right advised in relation to the measument etc. I am extremely happy with the service h... See more
Company replied
Alona was so patient. I was back and forth on 2 different sofas and she moved cushions all around and different swatches. Just an all around good experience
Company replied
The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
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The staff is very nice and professional…
The staff is very nice and professional
Thank you so much for the ladie which helped me for this order is very nice
3 September 2026
Reply from DFS Furniture - Brent Cross
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Alona was so patient.
Alona was so patient.
I was back and forth on 2 different sofas and she moved cushions all around and different swatches.
Just an all around good experience
3 September 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I have received an exceptional service…
I have received an exceptional service from Rash in Brent Cross to select my Sofa . He was very helpful with the right advised in relation to the measument etc. I am extremely happy with the service he has provided .
1 September 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great staff and servce
The staff were courteous and also very quick and diligent. The explanations were very clear and they tried hard to meet our needs.
2 September 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant service from Jaz & Sophie
So I had dealings with Jaz and then Sophie. Excellent service from both. Very efficient, friendly and explained all the possible options available to me. Didn't rush me. Offered me drinks before we started. Wouldn't hesitate to recommend to anyone wanting to purchase from them-they are a credit to their store. Parking free for a few hours outside the branch as well.
1 September 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jaz and Sophie met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The advisor that helped me today was…
The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
29 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great staff and products
Great staff. Great options and service. All at a competitive price.
22 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Lovely customer service
27 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
I was served by Gary
I was served by Gary. He was very good, very knowledgeable, very helpful.
26 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
very good service
26 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. We were greeted by a lovely man who was very helpful, very informative and made us happy with our choices.
11 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Professional staffing
Professional staffing. The care and attention that each person receive.
4 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Gary was very helpful
Gary was very helpful. He explai ed everything in detail. GREAT experience.
23 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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