DFS Furniture - Beckton Reviews 

Noah provided excellent service throughout our visit. He was knowledgeable, courteous, patient, and offered great advice without any pressure. He even made us hot chocolate, which was a lovely touch. The entire purchasing process was smooth, straightforward, and enjoyable. We would highly recommend Noah to anyone looking for outstanding customer service.

Salman the sales assistant was very helpful and informative.

DO NOT BUY SOFA CARE INSURANCE.

A Dfs technician visited my home to inspect my sofa and confirmed that the damaged seat could be replaced and that he will order that in for me. Based on this, Ive been waiting for the replacement. He told me it would take 2-3weeks for the part to be delivered and to then give him a call so he can come fix it. However, it has now been over a month since the inspection, and I have received no update or replacement. When I contacted DFS for an update, I was told that the peeling on the sofa was "built up over the years," implying that the damage may not be covered. This directly contradicts what your own technician told me during the inspection.
This is Absoloutely pathetic and dissapointing!
Not once have I needed to write a claim because I have taken care of my sofa exactly how I’ve been told by the sales man during the sale.
I have even told your technician Toni
I would need another box of care kit as I have ran out. The seat has got clothing dye on it and it’s very obvious. If he couldn’t fix it then why would he then say to me he will ordering a replacement and basically make me wait for over a month for me to get told it won’t be replaced. I will be taking this further because this is absolutely time wasting and lying to your customers.
I’ve had their sofa for 4 years. And this is how they treat their customers. Don’t fall for their “sofa care plan”

We was left to wander around the store and look at what we wanted without a salesman or women harasing us or tell us what we want... a gentle polite approach was made and the salesman took the time to explain everything to us we are happy with the service received

Great service in store, lovely salesman very knowledgeable, explained everything well , really nice guy

I was taken care of by Kumar.
He was very knowledgeable about the sofas that I was interested in. I would definitely recommend Beckton store.

Great service by moinul at beckton branch, he knew all the answers and was very polite and courteous and very knowlowledge.

The customer service was great, staff explained and also recommended additional items that are also important.

Salman was very helpful. He took his time to understand our needs and made good recommendations. Very pleased with the service we got from start to finish. DFS is always my go to place for furniture. Never disappointed.

Lovely service Kelly was very attentive and professional. Explained the whole process about my order, extras and delivery process. Very content

Salman was very helpful and supportive. gave us good recommendations and explained everything. Very polite and patient with us

Yes it was excellent experience the staff member MR. Mushtak was very knowledgeable helpful and kind to find us the sofas that we wanted

Excellent. Good service

Services are very well

Noah was pleasant to talk to. Not pushing me to buy but allowed me to find a piece i like first then discuss the terms.

The member of staff that was dealing with our enquiry was incredibly knowledgeable on the products, friendly, complimentary and very helpful with our sofa buying needs.

The overall experience was beamamused by a colleague when I visited firstly in the evening off 18.06.26 at around 4pm to 6 pm by a member of staff who was saying and asking me repeatedly that If I have had an reviews of my finances done prior to coming to DFS show room beackton the decision to go back on the 19th after my sister was with me and we decided to go ahead with the offers by an wonderful managers off DFS personally I'm overwhelmd by the customers services sales person, but knowing that I have a options to go and get my items is welcomed by me d.ahmed and my sister.

Customer service
Top notch

The worker's we meet attended to us very well. They explained Everything to us in details