DFS Furniture - Beckton Reviews 

4,158
TrustScore 5 out of 5

4.8

Claps Gate Lane, E6 6LH London, GB


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Rated 5 out of 5 stars

It was very good, there were choices of sofas and customer service adviser Moin was really great, he explained everything even show us how to take care of our sofa, one of the thing I liked you got ti... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... See more

Company replied

Rated 5 out of 5 stars

The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... See more

Company replied

Rated 5 out of 5 stars

Exceptional staff, very friendly and knowledgeable. Kelly was excellent in that she spent a lot of time during my multiple visits by going through all the details of the products, the measurements and... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,158)

99,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mustak was a tremendous help!

Mustak was a tremendous help! Despite it being very busy for a Sunday he was able to help my mother and I review various bed options and even went out of his way to double checked measurements and mechanics to ensure we were comfortable with our final bed choice.

He was very thorough, kind and a big big help in making the experience feel less daunting because let’s face it furniture shopping can be a huge expense and you don’t want to get anything wrong.

Thank you so much Mustak :)

2 May 2026
Unprompted review
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

They let me wonder around without…

They let me wonder around without pestering me

11 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Wonderful Not just buy sofa it is a greater experience that fulfill all needs

Moin have Wonderful customer service. Skill to us the customer, Very polite very knowledgeable of everything, he make it to be a great experience caring for all our needs. Thank you Moin

16 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff member Mustak 10/10

The staff member Mustak at Beckton made us feel very welcome and explained everything so well. We appreciated his help very much. Lovely guy.

We were torn between 2 sofas…. Fabric or leather… he explained how we can maintain and look after them and made us realise what suited us best.

13 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience at DFS store…

We had a great experience at DFS store in Beckton as we had gone to choose our sofas. The assistant Kumar who helped us choose and buy the sofa went above and beyond to ensure we made the right choice according to our requirements. He was very kind and helpful and knowledgeable and in the end we left very happy with our purchase! Thanks Kumar!

7 June 2026
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Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Moin was very helpful and understanding

Moin was very helpful and understanding

14 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The service was very good staff helpful…

The service was very good staff helpful and friendly

14 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Absolutely amazing customer service.

I recently purchased a sofa from DFS and had a fantastic experience. The customer service agent, Ebu, was absolutely brilliant. He was knowledgeable, professional, and took the time to answer all of my questions. His expertise and friendly approach made the whole process smooth and enjoyable. Thanks to Ebu’s excellent service, my experience was outstanding from start to finish. I would highly recommend DFS and greatly appreciate the exceptional customer care provided by Ebu.

13 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The customer service by Moin was…

The customer service by Moin was amazing, very friendly and understanding.

12 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Friendly and Helpful Staff

The staff were incredibly helpful in letting us know when to fluff the pillows and the best way to maintain the quality of the sofa we bought, and were also very friendly.

5 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good service

Service was very good and staff is so cooperative.gave us enough time to think and make decision to choos the right sofa for our place. Help us a lot .

9 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Damanjeet,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

amazing experience

amazing experience, moin was very helpful and extremely friendly with the purchase of our sofas. highly recommend dfs

8 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Professional and cooperative staff…

Professional and cooperative staff (Ibrahim) at Beckton branch. Helped through out the buying process and offered the best service and value for money

7 June 2026
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Reply from DFS Furniture - Beckton

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ibrahim.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great Customer Service

The staff were genuinely friendly and polite.

Kamil dealt with us. He was engaging, friendly, knowledgeable helpful and polite.

He made the decision making process easier and explained everything I needed to know about the amazing sofa's I required.

Thank you so much

6 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Young girl dealing with me very helpful…

Young girl dealing with me very helpful and professional 👌 she explained me everything very well

6 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Mohammed,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

My family and I had a wonderful…

My family and I had a wonderful experience at dfs and would like to give a special thank you to Saqib for all his help. He was friendly, patient, and genuinely interested in helping us find the perfect sofa. He took the time to listen to what we were looking for and answered all our questions with great knowledge and care. His excellent customer service made the whole experience enjoyable and stress-free. He went above and beyond to help us, and we left feeling confident and happy with our purchase. Thank you saqib for making such an important purchase such a positive experience!

6 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received from Moin who assisted us with finding the sofa we were looking for he walked round with us explaining the different types that was available very helpful

6 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thanks for your lovely feedback, we’re glad to hear Moin met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

New sofas

Kelly was very helpful but not pushy

5 June 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

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