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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, comfortable, and durable. Many people appreciate the wide selection and unique designs available. The ordering process is frequently described as easy, and consumers are very satisfied with the fast and efficient delivery service. Reviewers also highlight the exceptional customer service, with many mentioning staff going above and beyond to resolve issues and provide helpful support. Some customers have received free gifts as a token of appreciation for their loyalty. However, some people were dissatisfied with issues related to delivery, such as lost orders, delayed shipments, or problems with tracking information. A few other people also felt that some jewelry items, despite their quality, had issues with falling out or discoloration over time.

What people talk about most

Product

Users describe positive interactions with product. Many customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the phenomenal craftsmanship, premium... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet u... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them ap... See more

Company replied

Rated 5 out of 5 stars

Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none I had an item ar... See more

Rated 5 out of 5 stars

I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Custom Plugs, with Custom Service to match.

I have been using custom plugs for years now, over 3 years minimum. Initially I was interested in a smaller plugs, then I got the bug and stretched up further.

Custom Plugs have plenty of range to suit you, your style and your size, which has only grown and become more innovative over the years. It has been great to see all the new ideas they’ve brought to market.

Since my third purchase they recognised that I was a returning customer and sent me some cool stickers. Over the time, I’ve also gifts (free plugs) and discount codes with my purchases, which has been a real delight to receive. I buy from them because their quality is outstanding, I like to support indie businesses, and because I love their marketing and team as shown on their social channels.

If you’re looking for decent plugs, clean or quirky styles, with quick processing times, that value you as a buyer, you MUST shop with CP!

2 June 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Lotte, many thanks for this amazing review :) we hope to see you soon! Stay awesome!

Rated 5 out of 5 stars

Immense customer service

Immense customer service. The custom laser engraved plugs are always great quality and the clothing range is amazing. I've only ever had 1 tiny mistake where a wrong item was sent and they fixed it straight away. Definitely recommended for anyone that needs any sort of jewellery.

1 June 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Matthew, fantastic to hear! Thanks a lot for the 5 stars :)

Rated 5 out of 5 stars

I wish I could give 6 stars

The website gives great advice to those who are new and don't know where to start when it comes to ear stretching, and the customer service is fantastic. My taper kit shipped faster than I expected, and when I emailed to let them know they accidentally sent me the wrong material, Carmie emailed me back and took care of everything within 12 hours. I had replacement plugs within a couple of days. Can't wait to shop again, recommended them to all of my friends!

28 April 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Tyer! I'm happy I was able to rectify the situation pretty quickly for you :) Big thank you for the review and we all hope to see you soon! Have a fantastic day!

Rated 5 out of 5 stars

Couldn't be happier

Fantastic product and great customer service. Plugs are great quality materials, have well-done engraving, and are perfectly sized. Have purchased from them twice from two different continents and was very happy with the shipping and communication both times. The customer service is incredibly prompt and helpful as well. Couldn't be happier and will definitely be ordering from them again soon!

25 April 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Hailey! :) Thank you thank you thank you for the review and 5 stars! Stay awesomeee

Rated 5 out of 5 stars

The best you can get!

Always my go to when buying ear jewellery, all product Iv bought over years have been amazing quality comfortable to wear and look so good, people always comment on my ear plugs/tunnels. Love custom plugs best you can get.

23 April 2024
Unprompted review
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Reply from Custom Plugs

Hi Abbie! Amazing :D huge thank you for all your support! Have a fantastic weekend

Rated 5 out of 5 stars

I've had a wonderful experience with…

I've had a wonderful experience with the company. Excellent quality items and the staff are more then helpful all round the best experience with a company I've ever had .

26 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Grace! So nice to hear this :) Big thank you for the review and we sure hope to see you soon again!

Rated 5 out of 5 stars

Great products!

Really quick shipping, cheap prices and quality materials. I have only used custom plugs to stretch my ears and I've never had any problems with it!

11 April 2024
Unprompted review
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Reply from Custom Plugs

Hey Grace :) This is so cool! Thank you for the review and your continued support!!!

Rated 5 out of 5 stars

Top notch company with great products

The overall products from Custom plugs are excellent quality, never had to use the customer service since it's always a spot on order.

4 April 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Soren! Many thanks for the great review you left us :)
Have a fantastic day!

Rated 5 out of 5 stars

Been buying plugs from them for a year…

Been buying plugs from them for a year now, the best customer service ive ever been given, even when one of my plugs didn’t agree with my ear they just replaced it! How amazing is that! Will be back again and again!

4 April 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Fraser :3 that's awesome!!! Thanks a lot for the 5 stars review!

Rated 5 out of 5 stars

There was a problem with the product, but it was brilliantly solved

I ordered glass plugs with a pattern. Unfortunately, the pattern was quickly erased and I asked for a refund. They offered to send me new ones for free and before sending they made sure that the pattern did not disappear. Moreover, they also sent me a free pair of wooden plugs with the same pattern, just in case. This was my best experience ever with a product issue! 100% will order again in the future

28 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Marina, I'm glad you're so happy :) Thank you for sharing your experience and for the 5 stars review!!!

Rated 5 out of 5 stars

Quick and Reliable Service

I’m just starting out stretching my ears and the products from custom plugs are amazing! They always arrive in a day or two and the packaging always has beautiful art on it. I once had a mix up with my order and customer service were lovely and quick in getting it sorted xx

27 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Yas, massive thank you for the lovely review! Enjoy your stretching journey and let us know if you ever need anything :)

Rated 5 out of 5 stars

crème de la crème

I am ordering from UK custom plugs for years and every order is better and better. Quality is amazing, sizing is true and fits perfectly. I have over 20 different pairs I ordered and I absolutely love them. I have stone plugs, surgical steel tunnels, teardrop plugs, ear weights, everything... I cant describe how beautiful and unique each plug is. Cant wait to order again!

27 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Wow Matea! Massive thank you for this lovely review :) We can't wait to see you soon! Have a fantastic day

Rated 5 out of 5 stars

Exchange made easy

Super helpful with my exchange, excellent quality products, very friendly staff - thank you!

14 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hey Rachel :D Thanks a lot for the lovely words and the 5 starsss!!! Amazing!

Rated 5 out of 5 stars

Amazing service

Bought one 20mm ear plug, waited just under a week for delivery and turns out someone stole my parcel. Another was resent to me after a quick and polite email response, and arrived 1 day later.

Upon opening the parcel they actually sent me an additional plug in a different colourway! This was such a lovely touch and as a first time customer, I will be returning. Thank you again guys!

14 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hey Hollie! I'm very glad :D Thanks a lot for your review! We'll see you soon!

Rated 5 out of 5 stars

Love shopping here

Love shopping here. Plugs are amazing quality and so pretty, looking forward to going up to 14mm :)
Thank you

9 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you so much for leaving us a review, Emy! Enjoy your stretching journey :3

Rated 5 out of 5 stars

The best gift!

I ordered some custom made plugs as a gift for someone, they have her son’s name engraved and I could not be happier with the outcome. I’ve never trusted a company more than custom plugs and I’m so excited to see the look on her face when she opens them!

9 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Abbey! :D so happy to hear you loved them! Have the best day!

Rated 5 out of 5 stars

Honestly can’t fault custom plugs

Honestly can’t fault custom plugs, quick delivery, and beautiful jewellery that make my ears look pretty, have so many plugs and I just keep adding to my collection

8 March 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you so much, Sophia :)
This is amazing to hear!

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