Croatia Airlines Reviews 

Never again! I got sick and with confirmation of my treating doctor, wrote many emails a week before the flight to croatian and didnt get a reply or just some copy-paste answers. When I called them they were not really intrested in my issue and just said they would cancel my ticket so they can sell it again without any refund or compensation. even though croatia is supposed to be in the EU, don‘t expect them to follow the rules. Never again with this ‚airlines‘

I travel every month min twice and this was suppossed to be my first flight with this company, we had to change our flight time and I asked them to leave 3 tickets reserved and one cancel, they have no reserve option and they don"t refund, I heard this frim extremely rude lady over the phone. I am still trying to get at least some money refunded please don"t make my mistake don"t book, also they are not cheap I booked because I expected better service for the price I gave.

10 days ago we returned from a trip without luggage. Until today there is still no information. When registering, they immediately told us not to try to call them on the phone because it doesn't work. we tried using other numbers to reach the lost luggage department, but the others say that we can only use that number, which is not working. we still try to call, it rings but no one answers. and so all day. two pieces of luggage are involved, without any trace. they also do not respond to e-mails. what frivolity of an airline.

They lost our bags. Can’t file a claim with them because they keep blaming other airlines when it’s them. Rude and not helpful. I have never seen a worst airline and people in customer service. No response in emails. Don’t fly with them. I will forever avoid this airline

Dreadful flight yesterday from Gatwick to Split.
Unable to sit with wife and nothing to purchase.
No alcohol,no coffee, no food.FLIGHT was 16.25 yet all drink and food sold on earlier flights.Sad I have a return flight booked, will bring my own booze

Went on a business trip via Croatia airlines. My case came through cracked and open, when seeking for compensation or abit of acknowledgment - nothing! Very unhelpful and no service at the airport. Wrote an email with images, reply was it’s not our fault! Any other airline would be more sympathetic and apologetic. But nothing. Definitely will not be using this airline again for lack of service! Stay away.

Due to fully booked flight, I was told that I cannot bring my hand luggage into the cabin and was forced to give it away at the gate (so they'd put it in the baggage compartment). All of my personal stuff was there and, although it was a direct flight Frankfurt-Zagreb, they have managed to loose it on the way so I had literally nothing to wear the next day at the conference (flight arrived at 23pm on Friday evening and the conference was on Saturday morning), but that's not the worst part. The luggage arrived 2 day later and half of my stuff were MISSING!!! Someone actually opened it and took everything except the clothes. CA refused to take responsibility for that and denied my refund request.

I've flown with Croatia Airlines multiple times before, from Zagreb to Zürich or to Frankfurt Am Main, and the staff was always kind. I've not witnessed any lowered hospitality towards foreigners and never saw their demeanor deflate after serving me (half Croatian) and then serving a foreigner.
The snacks suffice for short-ranged flights such as the ones I took (60 minutes up to 130 minutes), often being in the form of tasty, healthy crackers.
I'm not always pleased with the planes they operate with, especially given that the plane we were supposed to fly with on the 22nd of December was defect and we had to wait a tad longer for a new one to be prepared, but they get the job done. Kudos to the skilled pilots, even more so the ones operating the smaller airplanes as they sway to the side and name the country that the passenger is able to look at much better due to the tilt.
In case of a delay, the staff always apologizes and the pilot often speeds up to compensate for the time lost.

Flight cancelled on 23 December due to "force majeure," specifically limited visibility in Sarajevo. However, that is a lie, and there was sufficient visibility. All the other flights for Sarajevo successfully landed. We have received no option but to go with the bus for some 6-7 hours drive. We have received 0.25 bottles of water (number of bottles was insufficient to cover all passengers). We did not even depart at the time when we were supposed to be in Sarajevo already. Very unpleasant Croatia Airlines staff verbally fought with passengers and rejected to provide their ID number or any kind of accreditation. Worst experience ever.

We booked our flights for a lot of money with Lufthansa but then the flight was unfortunately operated by Croatian Airlines.
They lost our luggage on the trip and only returned it 45 days later. This also implied that we did not have any of our personal belongings on our 10 day vacation. They told us we can buy clothes and other necessary items and they would refund it.
We have been requesting the refund in September and have been IGNORED until now. Incredible bad customer service. They owe us 800€ and simply decide to ignore the request!

Perfect fraud! The airline cancelled my flight without noticing me and without refund, and made me by a new ticket at full prize! Given the fact that no other airlines operates the travel in question, I just had to buy a new ticket. The response of the service desk? «It is the system…» Brilliant!

Purchased Unaccompanied Minor Option for my child. Arrived at Split airport to be told this is not offered! Opened a complaint over 3 months ago and had no contact/update.
Disgusting attitude!

Booked an expensive flight June 2020. Was cancelled before flight but Croatia Airline refused to pay refund as legally required within 2 weeks. Said I might get it back at the "end of the year". Had to get it back through my bank vi a"services not provided". Basically thieves and liars. Worse still I noted they were still selling tickets for the flight after telling me it was cancelled.

We flew from Palermo Sicily to Zagreb using Croatian Airlines. Our luggage was lost. And it was located approximately a week after our flight. However a week after that (two weeks total) the luggage still has not been delivered to my location in Croatia

An airline that cancels flights 3 hours before departure without any explanation…

I often fly with Croatia Airlines and always have a positive experience. They easily change the flights with little additional costs. Why I wanted to write a review now is because this was my first time flying with a dog. Many of the airlines don’t even offer the possibility to take your small dog with you, and CA made me feel like he was as important as me. The staff both at the airport and the plane was super nice to us, even changed our seats once we were in the air so we can both have more space, sit alone and not under the seat. I highly recommend them!

Very bad airline experience. Too expensive for they offer. Not flexible at all in times of covid. I'll try to avoid whenever I can.

I can’t believe they can come through with this kind of unethical business practices.
2 months ago we bought tickets to fly with them.
They had 2 combinations: one with not so great flying times and another one with much more comfortable flying time/waiting time in the middle airport. Needless to say, this second option was more expensive.
We chose the expensive aka comfortable one because we fly with toddlers.
Then, a couple of weeks before flying, they cancelled our flight and offered the other combination as option (the cheaper one with worse flying times). But they wouldn’t refund the price difference because in their eyes it’s the same flight.

Cheap, Fast, noisy planes but the service!
I was very positively impressed. The flight attendants were so nice! I had a personal issue and needed to stay close to the window, but the flight was full and there was no empty spaces. They succeed to arrange that for me, and were very polite and helpful through all my flight. I am very thankful!

They will not refund you if you are not able to take the scheduled flight due covid reasons! Worst airline ever!!