Croatia Airlines Reviews 

If I could put no stars I would.
They have a nonexisting customer service, I have emailed to different addresses and since july the only respons I have received is an automatic respons.
I made a claim for a delayed flight in may and in july I got the respons that I would get reinbursed within 2-4 weeks after I responded with som details. I did that straight away and have not gotten any money or any respons.
I have sent numerous emails but not gotten any reply. Will never fly with this airline again, I would rather walk!

Flying from Germany my wife and I checked three bags with no fee. BUT flying back Croatia to Germany, the ticket agent put our first two bags through and sent us to another counter to pay an unknown fee to check the third bag. The fee turned out to be 75 Euros all because the small bag was 4 kg over the 8 kg limit for carryon. We would have rebalanced but the first two bags were gone. I suspect some commission or quota for upcharge was involved

A lovely experience in the business class - very warm reception and a great approach throughout the flight from the crew.

First plane delayed second plane delayed for same route
Due to that both our bags with all clothing lost
Not helping they said ask our next carrier even not there faulty
Received bags 5 days later as we were leaving
Never use them again

Very poor, flight delayed twice due to technical error not fixed the first time

Unfair treatment of a 17-year-old passenger
I am writing as the grandfather of a 17-year-old girl who had a return ticket with Croatia Airlines between Zagreb and Copenhagen.
Due to a delayed flight and technical problems with her journey from New York, she was unable to take the scheduled flight from Zagreb to Copenhagen. Her family contacted Croatia Airlines before departure and explained that she would instead travel directly from New York to Copenhagen.
She still needed to use the already paid return flight from Copenhagen to Zagreb on 15 August. However, Croatia Airlines informed the family that if she did not use the first flight, the entire ticket would become invalid and the return flight would be cancelled.
To keep her already paid seat on the return flight, Croatia Airlines demanded an additional payment of EUR 123 to reissue the ticket as a one-way ticket.
It is difficult to see how this is reasonable. Croatia Airlines loses nothing when a passenger does not use the first flight, and the family even informed the airline in advance. Despite this, the company demanded extra payment for a flight that had already been paid for, simply because of its “coupon sequence” rule.
In my opinion, this is an extremely customer-unfriendly and unfair practice. Rules should not be used to force a family to pay again for a journey they have already purchased.
I would advise other passengers to be very careful with Croatia Airlines’ ticket conditions. If you are unable to use the first part of a return ticket because of delays, illness or other unforeseen circumstances, you may risk having the rest of your ticket cancelled.
We are loyal customers — or rather, we were — as the whole family travelled with Croatia Airlines several times a year.
A very disappointing experience. would give zero stars if Trustpilot allowed it.

I had a flight booked in March to Istanbul which ended up being cancelled due to aircraft mechanical issues. This was nobody’s fault and out of the airlines control. However, we were told we could get a per diem for expenses for the overnight inconvenience including: uber trips, hotel, and food. We were given form and all seemed reasonable to me. It was unfortunate we had to miss a day of our vacation in turkey but hey, things happen, I guess. When I returned home, I filled out the necessary claim for the expenses but their website would not allow more than one receipt document upload which made it impractical to use the faulty software on the website. Once I contacted customer service with my claim, I received a very late response but a response nonetheless, things seemed to be moving forward. It was then I uploaded documents, referenced my issues and received more back and forth emails until finally what appeared to be a resolution. They honored my claim and stated we are returning funds to you after requesting account information and an international bank code. Once I sent the proper information, I never heard back from them again! This was after several months of correspondence and frustration for a simple issue I would think a major airline could handle. They seemed professional and I assumed these types of things happen that they would have a decent system for. Unfortunately, they took not only forever to return my emails, but once it got sorted, then absolutely no follow up resolution. I now have to go through my bank item by item and waste more time and energy for a claim that should have been set right by Croatia Airlines as promised. This is unacceptable and completely unprofessional. Do not waste your time with this airline if you can help it. Or assume that if this happens to you, you probably will have a headache and a half on your hands. You’ve been warned.

On the phone the lady said my ticket was refundable, I was still debating if I was still going. Now when I call the horrible customer service (wich is also very hard to understand) she says tickets are non-refundable!!! €400 down the drain!!!

A 45 minutes internal flight delayed 2 hours for no explained reason, and upon arrival to their home airport in Zagreb at 23:30 at night, going on a freaking bus to the terminal. Disgusting. Faster by car.

Only flew this airline, despite reviews, because it was the only direct flight option, only to find that they moved us onto indirect flight increasing the travel time from approx one hour to over 5 hours.

Operationally appear to have no idea, old planes and extremely cramped.

Won’t fly this airline when we come back next year.

I was trying to book a flight for a business trip and needed some basic information before making a purchase.
Unfortunately, my experience with their customer service was extremely disappointing.
During our email correspondence, I repeatedly received incorrect and incomplete flight information, even after pointing out the mistakes several times. Instead of resolving the issue, the responses only created more confusion.
To make matters worse, the phone number provided appears to be unreachable, making it impossible to speak to anyone directly. As a result, I was unable to obtain reliable information or confidence in the booking process.
Based on my experience, it remains unclear how tickets are supposed to be purchased through this company, and I would have serious concerns about relying on them for any travel arrangements. I cannot recommend their services. Avoid like a plague

Absolutely brilliant both ways London to split. Great planes with lovely reclining seats, phone holders and chargers, complimentary water and a snack, nothing not to like.

terrible customer service,delaying without any explanation
Croatia airlines is obviously a company that cannot properly fulfill its flight schedule obligations, which is why there is a mess. I certainly do not recommend this company to anyone, avoid it at all costs.

Absolutely terrible customer service. I couldn't make my flight, and even though the plane wasn't full (meaning I didn't cost them a ticket sale), Croatia Airlines outright disputed and denied my refund request through my bank.

They provided no service to me and suffered zero financial damage, yet they still fought to pocket my money. Zero flexibility, zero empathy, and just pure greed. I highly recommend avoiding them if you want an airline that actually values its customers.

I had an awful experience with this airline on my flight from Zagreb to Copenhagen. Two of my suitcases were damaged during the trip. The airline admitted responsibility and promised compensation, but I never received the payment. Emails go unanswered, and it is impossible to reach anyone by phone. The staff were rude and unhelpful. Overall, a complete disaster – I would not recommend this airline to anyone.

Absolutely disaster
Flights are never on time.

It's really a shame that there's no negative numbers, or at least a zero.
I don't remember a flight that wasn't in the best case scenario delayed 1 hour.
Shitty company.

Absolutely terrible customer service!

They lost our luggage for 6 days of our 7 day vacation. No contact from them at all. Our vacation was in August 2025 and I'm now just getting resolution.

I can't stress this enough, NEVER fly this airline