Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
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Jane went above and beyond to get my DNS Premius sorted and is keeping an eye on the domain activation so she can set up URL forwarding. I had no idea how to do any of this and her help has assured me... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
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Terrible customer service
Very poor customer service, been waiting to talk to an agent for nearly an hour (I was told the queue was 35 minutes) when my call was cut off without being answered.
The chat bot is no better that took over 20 minutes to respond and the responses are so slow that It keeps asking me if I'm still here. The chat bot solved some of my problem., I got logged out before it had finished answering some questions over security that I had raised.
NB. Customer service used to be good, which was one of the reasons I signed up with CrayDomains
2 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your recent experience with our support channels and the frustration caused by the extended wait times and disconnection during your call and chat session. We understand how important timely and reliable assistance is, especially when you’re seeking help with security-related concerns.
We also appreciate you acknowledging your previous positive experiences with our customer service, and we regret that your recent interaction did not meet those expectations. This is not the level of support we aim to provide.
We’d appreciate the opportunity to review your experience further and assist where possible. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our support services.
Bern O.
Online Experience Specialist
Hidden costs galore
They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. Lots of hidden automatic add ons to try and sell you extra products before checkout. Spend your money at a more reputable provider
1 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for sharing your feedback.
We are sorry to hear that you felt some features and add-ons were not clearly presented during signup and checkout. We understand how frustrating that can be, and this is not the experience we aim to provide.
We would appreciate the opportunity to review your concerns further. Please contact us at supportreviews@crazydomains.com with your account details so we can investigate and assist you.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Beware! No refunds - Aggressive sales
Beware!
All I've wanted is to do is purchase and hold domain variations of my businesses so that their reputation's remained protected. Crazy Domains constantly changed settings to sneak in re-registration of un-required or previously un-purchased software and support options. This sometimes occurred when moving from purchase review to payment windows. Their site and dashboard is purposely bloated with warnings of (unrequired) products that require renewal, making the interface confusing and overly expensive for the unsuspecting or new users and their site is slow to update status' of products after payment. Their renewal emails are relentless and suggest expiration well before due and they are overly intrusive and aggressive in their attempt to sell products.
Support: The staff I have spoken to have been friendly though some struggle with English.
I recently accidently used a wrong credit card (my employers) to pay for my renewals. I contacted them shortly afterwards to request a refund and new payment. I was told that in line with the policies of their parent company 'Dreamscape', no refunds would be or could be given which is against Australian consumer protection law.
I give 1 stars because I was able to purchase my domains easily, but since then have regretted opting for them as my choice.
26 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Brendon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how frustrating the checkout process, renewal notices, and billing issue must have been. We also understand how upsetting it would be to accidentally use the wrong credit card and then feel unsupported when requesting help. We take these concerns seriously, including questions around our policies and consumer protection obligations. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would like the opportunity to review your case further. Please email us at supportreviews@crazydomains.com with your account details so we can investigate and assist you properly.
Thank you again for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Worst most unreliable hosting service…
Worst most unreliable hosting service I've ever had....[UPDATE] and after giving my one-star review to top it all off I received an email from Bern at Crazydomains asking me for information to try and fix my issues. After spending hours on my part sending screenshots and other information to Bern, he eventually went quiet and stopped responding. I rest my case - moved all my email now to a new provider and it's working great.
2 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Grant,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that our hosting service did not meet your expectations. We understand how important reliability is, and this is not the level of service we aim to provide.
We’d appreciate the opportunity to better understand your concerns and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can review your experience and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Bern O.
Online Experience Specialist
After owning domains for 20 years…
After owning domains for 20 years…
The past 10 months dating back from
27-02-2026
I am having my account suppressed & are unable to renew domains that I have owned & paid for, for many years
Now I have had my business & IP domain rejected so that I couldn’t renew it
The system says it’s available even in Whois.com, yet my domain is not available
My IP & ownership is being stolen
Please… DO NOT USE CRAZY DOMAINS!
27 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience regarding your account status and domain renewal concerns. We understand how alarming and frustrating it must feel to believe that access to domains you have owned and paid for over many years has been restricted, especially when the system indicates that the domain is available elsewhere.
Please be assured that this is not the level of service we aim to provide, and we take concerns relating to domain ownership and account access very seriously. Matters involving domain status, WHOIS records, and renewal eligibility can sometimes be affected by account verification requirements, Registry rules, expiration timelines, or domain lifecycle stages, and we would like the opportunity to carefully review your case.
We kindly ask that you contact us at supportreviews@crazydomains.com with your account details and the specific domain name so we can investigate and provide you with clear clarification and assistance.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve our services.
Kind regards,
Cathy T.
Online Experience Specialist
Deceptive advertising and scam artists
They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. If we had genuine consumer protections in this country they'd be out of business. Stay away
27 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello James,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding domain management features and pricing transparency. We understand how frustrating it can be if expectations around included services are not aligned with your experience.
Your comments about advertising clarity and feature access have been noted. This is not the experience we aim to provide, and we take feedback like this seriously.
We’d appreciate the opportunity to review your account and clarify the services and options available to you. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and address your concerns appropriately.
Thank you for bringing this to our attention. Your feedback helps us improve our services and communication.
Bern O.
Online Experience Specialist
AMAZING EXPERIENCE DEALING WITH CHINO…
AMAZING EXPERIENCE DEALING WITH CHINO AT CRAZY DOMAINS. HE WAS ALWAYS CURTEOUS AND PATIENT, SPENT AN ENORMOUS AMOUNT OF TIME IN CREATING MY WEBSITE. HE WAS KNOWLEDGEABLE AND WENT TO GREAT LENGTHS TO ENSURE MY WEBSITE WAS CREATED TO MY SATISFACTION. THE MAIN THING I REALISED WAS THAT HE CRAXY DOMAINS THROUGH HIM WAS BETTER THAN THE LAST TWO WEBSITE DESIGNS I HAD DONE. THE OTHERS WERE FAR MORE EXPENSIVE, WERE NOT AS COMMUNICATIVE AND QUITE FRANKLY NO WAY NEAR AS GOOD. I WISH I HAD USED CRAZY DOMAINS AND NOT THE OTHER EXPENSIVE AND POOR WEBSITE DESIGNERS. WEBICS AT NOWRA CHARGED A FORTUNE AND THE DESIGN WAS NO BETTER.
26 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi June-Rose,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Charlotte was extremely helpful and…
Charlotte was extremely helpful and patient as I am not all over IT. She asked simple questions that were easy to understand and not in IT speak, When an IT phrase came up, I sought and explanation and she was happy to explain in simple language for me.
Thank you
22 February 2026
Unprompted review
Reply from Crazy Domains AU
Hi Mike,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Everything terrible- you lost my…
Everything terrible- you lost my payment, my email- as a medical practice that is intolerable- I have paid my ,amager evening and weekend overtime to try to resolve it. Every communication has been innacurate and frustrating. I would NEVER recommend you to anyone and it sickens me to see your advertising.
12 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are very sorry for the payment and email issues and understand how frustrating this must be, especially for a medical practice. This is not the service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Terrible customer service with extened…
Terrible customer service with extened wait times both on phone and chat. Both will cut you off at some stage and put you at the end of the que several times.
23 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Fabian,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience with our support wait times and the frustration caused by delayed or disconnected chat sessions. We understand how important timely assistance is, and this is not the experience we aim to provide.
To assist you further, I am already reviewing your account to gain a better understanding about your concern. I will be sending you a separate email as soon as completely examined.
Thank you for bringing this to our attention. Your feedback helps us improve our support services.
Bern O.
Online Experience Specialist
I was charged for WEBSITE BUILDER
I was charged for WEBSITE BUILDER. I did NOT agree to this service. I only wanted to register a domain name.
I was charged AUD$62.67 per month! - for something I would NEVER use.
This is illegal according to Australian law.
I asked for a refund late January. It is now 23rd February and they refuse to refund me the money they stole.
STAY clear of this rogue company!
27 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Justin,
Thank you for taking the time to share your feedback.
We sincerely regret the experience you have had and understand your concerns regarding the unexpected Website Builder charges. This is not the standard of service we aim to provide, and we apologize for any inconvenience caused.
Having reviewed the information and feedback you provided in the Product Review, we have further investigated this matter. Please note that your case is still under review, and we will provide you with updates as soon as they become available.
We appreciate you bringing this to our attention. Your feedback is important to us and helps us improve our services and processes.
Kind regards,
Cathy T.
Online Experience Specialist
Reason: Fraud Delete
Reason: Fraud Delete
lol, what can i say, i tried pay with paypal/card get same result
21 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Jinnoboy,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you encountered with the payment process and the message you received. We understand how frustrating it can be when transactions are unsuccessful, especially when trying multiple payment methods.
We’d appreciate the opportunity to review this further and clarify what occurred. Please reach out to us at supportreviews@crazydomains.com
with your account details and any relevant reference information so we can investigate and assist you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our systems and processes.
Bern O.
Online Experience Specialist
Refund policies unfair so BE Careful
I organized hosting a website and when I tried to use it I found that it did not meet my needs ( I was told it was as easy as my old host). I only tried it 2 days after I purchased it and when I requested a refund I was told that it was more than 72 hours so I was stuck paying for 3 years of a service that I was not going to use.
The email I received said "However, if we do not hear back within number of hours, we will be required to close the case as we have internal processes to follow. If you need more time to review the proposals, feel free to let us know. Rest assured, your request and our previous correspondence will be recorded for future reference.
I call immediately was told by the service desk that this call was not considered a response. AND the area deals with this is different and I could not be connected with them. In the follow up discussions they did amend the emails indicated they wanted an email response. Thus, they did change how they did things.
After multiple discussions Crazy Domains did ultimately reimburse half the money and credited the other half to a future expense.
19 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must have been, particularly when you found the service did not meet your needs and encountered challenges with the refund process. This is not the level of service we aim to provide, and we take your concerns seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and follow up appropriately.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us identify areas where we need to improve our processes and support.
Kind regards,
Cathy T.
Online Experience Specialist
Overcharging and no refund if you…
Overcharging and no refund if you cancel the service.
Stay away.
27 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
We are sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been for you.
We would like the opportunity to review this matter further, particularly regarding the charges and refund request.
Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Cathy T.
Online Experience Specialist
Terrible experience
Terrible experience, always hiding costs, useless and garbage
12 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your concerns regarding pricing transparency. This is not the experience we aim to provide, and we regret the frustration this has caused.
We’d appreciate the opportunity to review your concerns in more detail. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and address the matter appropriately.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Bern O.
Online Experience Specialist
I was mislead in purchasing a product I…
I was mislead in purchasing a product I didn't need, I tried to cancel and obtain refund prior to it being actived. Due to delay in response, it was activated before support got back to me.. They promised a refund and told me I would have to cancel through the portal. They did not tell me I had to wait until th refund was complete. Now they are saying because I did that, they cannot refund me. They've also sent me emails to and from other customers which is NOT good for privacy. Time to go to consumer affairs, bank and media i think
11 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Matthew,
We are sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been for you.
We would like the opportunity to review this matter further, particularly regarding the cancellation and refund process, as well as the privacy concern you raised about emails being shared.
Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and work toward a resolution.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Cathy T.
Online Experience Specialist
Horrible host
Horrible host. Slow Web loading 9.7 seconds. Site keeps crashing. STAY AWAY!
1 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Sam,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the performance issues you’ve experienced, including slow load times and site instability. We understand how disruptive this can be, especially when it affects your website’s availability.
We’d appreciate the opportunity to review this further and see how we can assist. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Bern O.
Online Experience Specialist
They were kind and helpful and good to…
They were kind and helpful and good to work with on my problem. It got fixed and all is working fine now thank you.
19 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Anthony,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
The agent I spoke with knew exactly how…
The agent I spoke with knew exactly how to fix the issue I had and done it promptly too
18 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Wendy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
James was really responsive and very…
James was really responsive and very thorough in dealing with all of our queries today. He was knowledgeable and found the answers we needed
28 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ellie,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
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