Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Crazy Domains took over our Freeparking Domain Host & Email Account. So far the transition went smoothly and we have had very good support with any issue. Very helpful staff on the Chat feature with... See more
Company replied
Getting through the virtual chat assistant to a real person was quick and easy. The assisant took less than 4 minutes to analyse the issue, escalate, and for the agent, Merchael, to come on line to fu... See more
Company replied
Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 days
3 days, 4 calls, a supervisor — and @CrazyDomains still hasn’t submitted NS records for banditmedia.com.au to the auDA registry.
dig NS → SERVFAIL
dnschecker.org → no records
This is a registrar delegation failure, not a hosting issue. Unacceptable.
26 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Grahame,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the delay in the NS delegation for your domain.
We understand how critical proper registrar delegation is to ensuring your domain remains accessible, and we recognize the seriousness of experiencing a SERVFAIL response and missing NS records at the registry level. We are also sorry to hear that multiple follow-ups and calls, including escalation to a supervisor, have not yet resulted in a resolution. This is certainly not the experience or level of service we aim to provide.
Your feedback regarding the delay and the impact this has had will be raised with the appropriate teams for urgent review. Situations involving registry-level updates require careful handling, but they should still be managed with timely action and clear communication throughout the process.
We would like the opportunity to investigate this case immediately and coordinate with the relevant teams to ensure the delegation issue is properly reviewed and resolved. Kindly send your account details and any related case or ticket numbers to supportreviews@crazydomains.com, and we will prioritize a thorough investigation.
We appreciate you taking the time to share your experience, and we remain committed to improving both our responsiveness and service delivery moving forward.
Kind regards,
Bern O.
Online Experience Specialist
Thank you Crazy Domains
Thank you Crazy Domains, for the work you do, but also for the patience and kindness throughout, to help us get through quite a distressing period. Could not rate the experience of working with you guys any higher, we are simply thrilled and super grateful.
Crazy Domains helped us to reinstate our website after it went down, but actually their team went above and beyond in delivering this and reassuring us through a distressing period. They also took the opportunity to assist us with optimising our Crazy Domains account and ensuring that all of our back-end set-up of the website was functional. Couldn't be more thrilled!
11 March 2026
Unprompted review
Reply from Crazy Domains AU
Hi Nicole,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Hopeless and incompetent, dont deal with them or subsidiaries
This is the owner of Vodien an incompetent hosting company. It appears their parent company has faced significant complaints and legal action regarding its business practices. Certainly my experience with them shows they cannot even correct a domain record they took over from my previous provider. My email system has been down for over 57 hours and no sign of a solution. Their support seems to be limited to young overseas staff who have no access to systems and no real expertise, deferrring to mysterious "System Admins, who never provide any contact and appear lost when a technical problem arises. JUST DON"T USE THEM!!!
Update: They never managed to fix their faulty web208 server and my email, and I was able to move to a far more competent hosting service in Australia called VentraIP, who made the whole process painless and fast. They even sped up DNS promulgation which helped. Now, despite copying their complaints email address with almost every email, they (Crazy Domains) still want more. It seems their internal procedures do not work. Anyway, good riddance to Vodien, Crazy Domains and Dreamscape.
UPDATE: Despite having more than a year to go with Domain Hosting on Vodien, after being forced to move to another provider, they offered a $50 refund and closed the internal ticket they created for this, claim that it is "outside their refund p[policy" then simply stop responding to emails. DO NOT USE THEM.
20 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ian,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the extended email outage and the frustration this situation has caused, particularly given the impact on your business operations.
We understand how critical reliable email and domain management services are, and we sincerely regret that the issue has remained unresolved for an extended period. We also acknowledge your concerns regarding communication, escalation visibility, and the level of technical information provided during support interactions. This is not the experience we aim to deliver, and we appreciate you bringing these matters to our attention.
We would like the opportunity to review your case thoroughly, including the domain record concerns and the handling of your support requests, so the appropriate teams can investigate and work toward a resolution. Please contact us at supportreviews@crazydomains.com with your account details and any related ticket references so we can escalate this internally and follow up with you directly.
Thank you again for your feedback.
Kind regards,
Bern O.
Online Experience Specialist
BAD Customer Service
The customer service is bad in handling cases and fast resolution.
1st Concern case ID: IEML-1633770 ... My Account is Disable , no communication , no notification , nothing at all, no update . Send an email to them about it ,as of date no reply on the email.
2nd concern case ID: IEML-1634633 ... No update on the other case regarding question and concern about domain initial timeframe set up and timeframe of domain transfer flow clarification and update the domain marketplace where I am selling my domain name.
16 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Richard,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our customer service, particularly regarding the lack of updates and communication on your cases (IEML-1633770 and IEML-1634633).
We understand how frustrating it is to have your account disabled without notification and to not receive timely responses or updates on your concerns about domain setup and transfer timelines. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Please save your money!
Please save your money!
Support is hit or miss, and Crazy Domains rob you of extra hidden fees. I purchased $200 of domains, just to be told TXT records are a premium feature, leaving me with junk domains unless I fork out even more! If you get Angelica or Anne from support, refresh for a new agent :(
Also be careful to disable all the useless hidden 'upgrades' posed as free when purchasing anything. They will renew and charge you a bucketload.
19 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Callum,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to encounter unexpected limitations and additional costs after purchasing your domains.
We regret any confusion regarding TXT record functionality and service inclusions, as well as your concerns about add-ons and renewal charges. Clear information about features, pricing, and renewal settings is important so customers can make informed decisions, and we acknowledge how this situation has led to disappointment.
We’re also sorry to hear that your support interactions did not meet expectations. Consistent and helpful assistance is something we continuously work to improve, and your feedback has been noted.
We would appreciate the opportunity to review your account, clarify the services involved, and investigate the concerns you’ve raised regarding billing and feature access. Please contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can look into this further and follow up with you directly.
Thank you again for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
I changed from another carrier
I changed from another carrier. The on line support was excellent.
10 March 2026
Unprompted review
Reply from Crazy Domains AU
Hi Scottj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
DO NOT SIGN UP WITH CRAZY DOMAINS FOR…
DO NOT SIGN UP WITH CRAZY DOMAINS FOR ANYTHING. AS THE NAME SUGGESTS YOU'D HAVE TO BE CRAZY. THEY WILL HOUND AND HOUND YOU EVERY SECOND DAY WHEN YOU ARE TWO MONTHS OUT OF RENEWAL. THEIR EMAILS ARE 'URGENT' AND BORDERLINE THREATENING. THEN THE AMOUNT YOU GET QUOTED IS NOT THE AMOUNT YOU GET CHARGED. THERE ARE HIDDEN EXTRA SERVICES ATTACHED AND IF YOU TAKE IT FOR FACE VALUE, YOU WILL FIND YOU ARE CHARGED AT LEAST DOUBLE. THE MINUTE I SAW THE PAYPAL BILL FOR DOUBLE I RANG THEM AND TOLD THEM I WANTED TO CANCEL EVERYTHING AND WANTED A REFUND BECAUSE OF THEIR DISHINESTY. THEY OFFERED ME A CREDIT. WHAT THE HELL AND I GOING TO DO WITH A CREDIT IF I AM CANCELLING ALL SERVICES. THEY ARE FILTHY. STEAR CLEAR!!!!!!!!!!
18 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Melody,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to feel pressured by renewal communications and to encounter unexpected charges during the billing process.
We sincerely regret any confusion caused regarding renewal notifications, pricing, or additional services that may have been included with your renewal. Transparency in billing and giving customers clear control over their services are important to us, and we understand how this situation has led to disappointment and concern, particularly when you were seeking a cancellation and refund.
We also apologize that the resolution offered did not align with your expectations. Your feedback regarding both the billing experience and the handling of your request is taken seriously, as it helps us identify areas where we need to improve communication and support processes.
We would appreciate the opportunity to review your account and the circumstances surrounding the charges and cancellation request. Please contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can investigate this matter further and follow up with you directly.
Thank you again for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Charged card without authorisation and refused to refund me.
Their auto-renew featured billed my card despite my trying to remove all cards on file. Previously they'd been helpful in assisting. However, they refused to refund me the amount that was auto-billed. I didn't authorise them to bill my card. I told them I tried to remove my card to stop the auto-renew/billing, but they told me it's impossible to remove the card on file. So unless you login, and turn off the auto-renewal of any products, you're helpless to remove your card and will get charged. I didn't authorise the charge. They charged me anyway, with a card I couldn't remove from their files. Less than a one star in this occassion.
10 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Nick,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the auto-renewal charge and the difficulty you faced in removing your payment details.
We understand how frustrating this must have been, especially when you did not intend to authorize the charge. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
I had a positive experience thanks to…
I had a positive experience thanks to the excellent customer service I received. They were friendly and genuinely helpful. They were quick to resolve my query. Highly recommend!
10 March 2026
Unprompted review
Reply from Crazy Domains AU
Hi Chase,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
I paid a hosting fee accidently…
I paid a hosting fee accidently forgetting my store is hosted by Shopify.
This was my email:
• The payment was made in error
• The website is hosted by Shopify
• I never agreed to your credit
• I have sold the business and cannot use your services.
• Consequently, I have no need of a credit on my account for further services
• The new owner wants to transfer the hosting away from your company
They refused to refund me and sited terms and conditions and closed the case without my permisssion. BEWARE! Scammers! Stay away!
17 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Genevieve,
Thank you for taking the time to share your feedback.
We are sorry to hear about the accidental payment and the frustration caused by our handling of your hosting account.
We understand how disappointing it can be when a resolution doesn’t meet your expectations. This is not the level of service we aim to provide, and we take your feedback seriously.
We would like the opportunity to review your situation further. Please contact us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you again for bringing this to our attention. Your feedback helps us improve our service.
Kind regards,
Cathy T.
Online Experience Specialist
"crazy domain support and tech team…
"crazy domain support and tech team sucks, they hardly fix anything except that to and fro of emails while waiting all day and then they left office without resoltion while i end up waiting"
16 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Kareem,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support and technical teams, especially regarding the delays and the back-and-forth communication without a clear resolution.
We understand how frustrating it can be to wait for assistance throughout the day and still not receive the outcome you were expecting. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
beware of auto renewals
beware of auto renewals, I did not know my domain was on auto renewals, and it charged me without any authorization
15 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Andrew,
Thank you for sharing your feedback.
We’re sorry to hear about your concern regarding the auto-renewal of your domain. We understand how unexpected charges can be frustrating, particularly if you were not aware that the service was set to renew automatically.
Auto-renewal is typically enabled to help ensure domains remain active and avoid unintentional expiration. However, we understand the importance of having full visibility and control over these settings.
We would appreciate the opportunity to review your account and clarify the renewal settings applied to your domain. Please reach out to supportreviews@crazydomains.com with your account details and any related order or invoice information so our team can investigate and assist you further.
Thank you for bringing this matter to our attention.
Bern O.
Online Experience Specialist
The biggest rip off ever
The biggest rip off ever!
Money hungry people wait to rip us off! I bought titanium email an year ago, and when its time to renew they added two email accounts without an option to remove one of them.
Multiple calls later they claim its a technical issue and will call back in one day two days .. unfaithful, money hungry, unethical people. I had no choice but to renew with both the emails when i only ever needed one because the due date was here and they didnt let me pay for one!!
How can a company operate so unethically!! I am moving everything soon .. but if you are watching this!! Dont get lured into these money hungry people!! They are scam artists!! Stay away
13 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Aswin,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience during the renewal of your Titan Email service. We understand how frustrating it must have been to encounter unexpected changes to your renewal options, especially when you only required a single email account and were working against a renewal deadline.
We also regret the inconvenience caused by the delays in follow-up and the lack of timely resolution after your multiple attempts to seek assistance. This is not the experience we aim to provide, and we understand how this situation could lead to disappointment and concern.
Please be assured that we would like to review this matter further to understand what occurred during the renewal process and the technical issue you were advised about. We encourage you to contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can investigate and follow up with you directly.
Thank you for bringing this to our attention.
Bern O.
Online Experience Specialist
I sell my domains on the Sedo…
I sell my domains on the Sedo marketplace, but this registrar appears to have ongoing issues with Sedo MLS distribution. My domains are not showing as premium listings in their website search results, even though they are properly listed with Buy Now pricing on Sedo.
When I contacted support, the responses I received contained incorrect information and generic explanations that did not address the actual problem. Unfortunately, the issue could not be escalated properly, which made it difficult to get a clear resolution.
Overall, the lack of accurate support and the MLS distribution problem make it challenging to rely on this registrar for selling premium domains.
Customer ID : 12905719
1 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Nathan,
Thank you for bringing this matter to our attention and for providing detailed feedback regarding your Sedo MLS listings.
We’re sorry to hear about the difficulties you’ve experienced with your domains not appearing as premium listings despite being correctly configured on the Sedo marketplace. We understand how important accurate MLS distribution and visibility are when managing domain sales.
Please be assured that we will be conducting a thorough investigation into your account and the reported MLS distribution concern. Our team will review the configuration and integration details to determine what may be causing the issue.
Once our investigation has been completed, we will reach out to you with an update and any necessary next steps.
We appreciate your patience while this is being examined and thank you for bringing this to our attention.
Bern O.
Online Experience Specialist
CrazyDomains Exposed My Phone Number, Address and ABN to Scammers
I had a disgusting experience with CrazyDomains.
After purchasing my domains through their website, my phone has not stopped ringing with scam calls about my websites and domain registrations. This only started after I bought my domains from CrazyDomains.
I later discovered that CrazyDomains had published all of my private information publicly through WHOIS without my permission or proper warning. This included extremely sensitive information such as my phone number, ABN, and even my home address. When purchasing the domain, there was no clear option or notice to hide my personal details, which is something most reputable domain providers offer automatically.
When I contacted their support team about this serious privacy issue, they were completely unhelpful. Instead of resolving the problem, they simply told me I can buy their privacy protection service—but by that point the damage was already done and my personal information had already been scraped and shared everywhere.
What makes this worse is that most other domain registrars provide WHOIS privacy protection for free to protect their customers from spam, scams, and harassment. CrazyDomains clearly does not respect their customers' privacy.
Publishing someone's phone number, home address, and ABN publicly without clear consent is unacceptable, and then asking them to pay to protect it afterward is even worse.
I strongly recommend avoiding CrazyDomains and choosing a domain provider that actually respects customer privacy and security.
13 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ash,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how concerning it must be to receive unsolicited calls after registering your domain. Protecting customer information and maintaining transparency around domain registration settings is very important to us, and we regret the frustration this situation has caused.
Domain registrations are subject to global registry requirements, which may involve certain contact details being listed in the public WHOIS database unless privacy protection is enabled. That said, we understand your concern regarding how this information may have been displayed and the impact it has had on your privacy.
We would appreciate the opportunity to review your account and confirm the settings applied during your domain registration so we can better understand what occurred and assist you with securing your domain contact details moving forward. Please contact us at supportreviews@crazydomains.com with your account information so our team can investigate and follow up with you directly.
Thank you again for bringing this matter to our attention.
Bern O.
Online Experience Specialist
My Account is disabled as new customer…
My Account is disabled as new customer , submitted my government id already and the agent customer service was not helpful to prevent it . I now have to wait with in 24 hrs .
My account is still not enabled, have to change the review to 1 star , I will be asking for a refund for my domains please .
Customer ID : M12944086
10 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Alfredo,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your account being disabled and the inconvenience this has caused after submitting your government ID for verification.
We understand how frustrating it can be to encounter delays, especially as a new customer. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Unprofessional and Rude Sales
I have been a customer of this company for over 11 years, and unfortunately my recent experience has been very disappointing.
In the past, the service was excellent. The recommendations provided were always beneficial for both my business and the company. When I invested in their premium SEO services and high tier server, the support was professional and my rankings were performing well. My previous account manager, Roman, was outstanding. He was knowledgeable, respectful, and genuinely focused on helping my business grow.
However, things changed when my account was reassigned to a new account manager named Marvin. My experience with him has been extremely frustrating due to his lack of professionalism and courtesy. Despite repeatedly explaining that my IT team advised that I do not need a server upgrade, Marvin continued to push aggressively for an upgrade from my current $5,000 server to an $8,000 plan.
The issue is not the cost. I am willing to invest in my business when the recommendation makes sense. The problem is the constant pressure, rude tone, and persistent attempts to sell something I clearly stated I did not need. It felt more like harassment than professional account management.
I even asked if my previous account manager Roman could assist me again, but I was told he no longer works for the company. Instead of respecting my concerns, Marvin continued insisting that he was the best person to assist me.
The situation became so frustrating that I had to request my account be placed on a “Do Not Call” list just to stop the constant calls and pressure while I am traveling to U.S.
After more than a decade as a loyal customer, this experience was extremely disappointing. I strongly suggest the company review how some of their account managers interact with long term clients. Customer service should be based on professionalism, respect, and integrity, not aggressive upselling.
I hope the company takes this feedback seriously and improves the quality and professionalism of their customer support moving forward.
26 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Josh,
Thank you for taking the time to share your detailed feedback and for your continued support over the past 11 years.
We’re truly sorry to hear that your recent experience did not reflect the level of professionalism and service you previously received. Long-term customers such as yourself are highly valued, and it is concerning to learn that your interactions left you feeling pressured and dissatisfied.
We understand how important it is for account management discussions and service recommendations to be aligned with your business needs and communicated with professionalism and respect. Your comments regarding the sales approach and communication style have been noted, and we take this type of feedback seriously as it helps us review and improve how we support our customers.
We would appreciate the opportunity to review your experience in detail and ensure your concerns are properly addressed. Please reach out to us at supportreviews@crazydomains.com with your account details so the appropriate team can investigate this matter and follow up with you directly.
Thank you again for bringing this to our attention. We value your long-standing relationship with us and hope to restore your confidence in our services.
Bern O.
Online Experience Specialist
I used CrazyDomains for a back listed /…
I used CrazyDomains for a back listed / about to drop domain capture. I figured no one else would be on the hunt for the domain as it was specific to my business name.
Unfortunately CrazyDomains were unable to capture the domain for me, at such a low price I didn’t mind the cost.
But what I do mind is; when I log in it suggests that the domain has been successfully registered, it hasn’t been, the domain is already up for sale, but it shows on my account with auto-renew switched on.
Finally I have had no communication; no emails confirming whether the capture was successful or not. To be honest I may as well have tried to grab the domain myself, I don’t even know IF crazy domains even tried to catch the domain, that was an easy few quid if they didn’t, of course their T&Cs don’t allow a refund.
6 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Mark,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the confusion and frustration you experienced regarding the domain backorder process and the lack of communication following your request. We understand how important clear updates and accurate account information are, especially when you are relying on a service to secure a domain relevant to your business.
We regret any misunderstanding caused by the domain status appearing in your account and the absence of confirmation emails regarding the capture outcome. This is not the experience we aim to provide, and we appreciate you bringing this to our attention.
We would like the opportunity to review your case, verify what occurred during the domain capture attempt, and clarify the status shown in your account. Please contact us at supportreviews@crazydomains.com with your account details and any related order information so our team can investigate further and assist you accordingly.
Thank you again for your feedback.
Bern O.
Online Experience Specialist
if I could leave you a no star review I…
if I could leave you a no star review I would. I have been chasing a refund for service not provided for over 3 weeks. your business is a shameful scam!
10 February 2026
Unprompted review
Reply from Crazy Domains AU
Hello Brent,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the frustration caused by the delay regarding your refund request.
We understand how frustrating it can be to wait for a resolution, and this is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Kindly reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
We have been a loyal customer for…
We have been a loyal customer for 16yrs. We pay for the top business hosting plan, for the last 6mths we have had endless problems with emails due to their server being overloaded, now they are saying despite their ultimate business plan saying you can have 150email addresses, we have 5 and maybe send and receive 50 emails a day, we apparently can only send/receive 20 in any 8 hr period , which is not anywhere in their adverting or terms and conditions. How can any small business operate without access to emails .
9 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Grant,
Thank you for taking the time to share your feedback.
We are sorry to hear about the ongoing email issues you’ve experienced with your business hosting plan. We understand how critical email access is for your operations, and this is not the level of service we aim to provide.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Kind regards,
Cathy T.
Online Experience Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.