Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
Company replied
I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Great service by Mukund Narayan Choudhary. He resolved the SSL issues on my multiple sites within minutes. I have been their customer for over 5 years now. No complaints about the support and service... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
3.8
Great
343 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Worst Hosting company Bigrock
Highly no recomonded hosting company
i have 14-15 accounts. earlier was on hostagator it was awesome. but Hostgator migrated our all the hosting account at Bigrock.
now everyday issue. Website goes day every hour. Support team also don't accept it.
reseller hosting also facing lots of problem.
On our cloud server suddenly Our website deleted latest updated. and they uploaded our 1 month old backup. all the latest code we lost. their team says sorry we are upgrading our server etc.
Security very less.
they are not able to handle hosting service.
Hostgator was far better. we never face any security concern. but with Bigrock facing lots of Security issue.s
14 May 2026
Unprompted review
Reply from BigRock
Hi Neeraj,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
We were billed in advance of the due…
We were billed in advance of the due date for our domain and charged on our card. when asked for a refund the answer was as per company poliy it isnot permited
Really sad that we put our faith in BigRock
19 May 2026
Unprompted review
Reply from BigRock
Hello Ajai,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the advance billing for your domain and the concerns raised about the refund request being declined in line with company policy.
We understand how frustrating it is to be charged earlier than expected and then be unable to receive a refund when requested. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
BEST
Hi Khatib,
I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time.
Your persistence, professionalism, and dedication to finding a solution really made a difference. It’s great to see such commitment to customer satisfaction.
Thank you once again for your excellent service. Keep up the great work!
Thanks & Regards
Santosh Alone
9881948011
Triangular Infosolutions Pvt Ltd
21 May 2026
Unprompted review
Reply from BigRock
Hi Santosh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Service and Support 1star,
Service and Support 1star,
Technology are too outdated and customer support team also outdated, go with Hostinger, GoDaddy
20 May 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding our service, support, and platform technology.
We understand how frustrating it is when the service and support do not meet expectations and when the platform feels outdated compared to other providers. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Unprofessional support team
Unprofessional support team, payment done but showing faild, also customer support did not help, do not buy any service from bigrock
20 May 2026
Unprompted review
Reply from BigRock
Hello Sawrav,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the payment issue and the support you received from our team.
We understand how frustrating it is when a payment is completed but the transaction shows as failed and when support does not provide the expected assistance. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Avoid BigRock! Kept my money and ignored my support tickets
Money deducted, no domain, zero support!
I had a terrible experience trying to purchase a domain through BigRock using UPI. The money was immediately deducted from my account, but the domain was never registered. It has been more than 2 days, and their customer support is practically non-existent. No resolution, no updates, just completely ignored. Save your money and your peace of mind—do not buy any service from BigRock!
18 May 2026
Unprompted review
Reply from BigRock
Hi Sawrav,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to have your payment deducted for a domain purchase via UPI without the domain being successfully registered, along with the delay and lack of updates from our support team.
We would like the opportunity to review this matter further. Please reach out to us with your account details, payment reference/transaction ID, and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly and assist you in resolving the issue as quickly as possible.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Absolute nightmare. Worst support in my 10 years of software development.
I registered a domain yesterday at 4:00 PM. The payment was successfully deducted from my end, but BigRock put the order on "Pending" status.
I contacted their support team first thing this morning. I was promised it would be resolved within 1–2 hours. It has been a complete nightmare since then. I have messaged their chatbot (RockChat) 7 to 8 times between 7 AM and 10 AM, but got absolutely zero help. Nobody on the support team seems experienced or has any actual updates on my issue. When I called/spoke to the team directly, they were completely clueless.
In my 10 years of professional software development career, I have never experienced such terrible, incompetent service from a domain registrar. If you value your time and money, stay away. Nobody should take any services from BigRock. Completely unprofessional.
17 May 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the domain registration being placed in a pending status despite successful payment, as well as the delays and difficulties you faced while seeking support.
We understand how frustrating it is when a paid service does not activate as expected and when support interactions do not provide clear updates or timely resolution. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Terrible experience - Asked me to pay extra just to get something functional
Terrible experience, avoid if you value your time and money.
I purchased a 3-year USA-based hosting plan from BigRock. Within the first month I didn't get a chance to fully set things up, but once I uploaded my websites, every single one of them took 30–40 seconds to load. That's not a minor glitch, that's completely unusable.
I contacted support. First, they said there was no problem. Then they said they found the issue and fixed it. Nothing changed. The websites were still crawling. They never actually resolved it.
I asked for a refund. Denied, because the 30-day window had passed, even though the service was broken the entire time.
So I came up with a fair compromise: let me switch to an India-based server and I'll pay the price difference myself. Simple, right? Wrong. They said I'd have to buy a brand new 5-year plan to qualify for any credit transfer.
Think about that. Their hosting doesn't work. They won't refund you. And when you offer to pay extra just to get something functional, they want a 5-year commitment for a server you have no way of knowing will actually perform.
All the risk on the customer, zero accountability on their end.
BigRock's support sounds helpful until you actually need them to do something. Then the goalposts keep moving. Stay away.
17 March 2026
Unprompted review
Reply from BigRock
Hello Adrit,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the hosting performance, the support interactions you had, and the outcome regarding your refund and upgrade request. We understand how disappointing and frustrating it must have been to encounter ongoing performance issues and feel that your concerns were not properly resolved.
We understand how frustrating it is when a service does not perform as expected and when you feel that suitable resolution options are limited. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Worst service
Worst service — don’t buy. If you do, you will definitely face unresolved issues. Mark my words.
1 May 2026
Unprompted review
Reply from BigRock
Hello Karthik,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that you feel this way about our service.
We understand how frustrating it must be when issues remain unresolved. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Initially I was facing difficulty…
Initially I was facing difficulty reaching the support team, but after receiving a callback the issue was properly explained and handled professionally. Thank you BigRock support team for the quick response and assistance.
11 May 2026
Unprompted review
Reply from BigRock
Hi Madhav,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you initially experienced difficulty reaching our support team, but we’re glad that once contacted, your issue was clearly explained and handled professionally. It’s also great to know that our team was able to respond quickly and assist you effectively after the callback.
We truly appreciate your kind words and will make sure to share your feedback with the team.
If you ever need any further assistance, please don’t hesitate to reach out. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Lost my data. Stay away, don't west your money
Bigrock lost my data , and i did not receive proper support or any solution. Stay away from Bigrock
4 May 2026
Unprompted review
Reply from BigRock
Hello Rajashree,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience regarding the perceived data loss and the support you received.
We understand how concerning and frustrating this situation must be for you. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
My server data is lost from bigrock
Very disappointing experience with BigRock. My server data was lost, and I did not receive proper support or a satisfactory solution from the team. This caused major problems for my work and wasted a lot of time. I expected better reliability and backup management from a hosting provider. Would not recommend based on my experience.
2 May 2026
Unprompted review
Reply from BigRock
Hello Bhushan,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly regarding the loss of your server data and the inconvenience this has caused.
We understand how frustrating and disruptive this must have been, especially given the impact on your work and the time lost. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away from bigrock
Stay away from bigrock. Our dedicated server never get started. And they have lost our all files and database. Its big loss for us.
4 May 2026
Unprompted review
Reply from BigRock
Hello Sachin,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your dedicated server not starting and the loss of your files and database.
We understand how frustrating and concerning this situation must be, especially given the impact on your business. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Long-term customer disappointed by recent poor service
I have been a customer of BigRock since October 2023, but I am extremely disappointed with the recent service quality.
Since the beginning of 2026, their hosting performance has significantly declined. I am managing 3 hosting accounts, and my websites have been going down almost daily, sometimes for hours. This kind of downtime is unacceptable for any business.
Because of these issues, I have suffered a loss of over ₹2 lakh and also lost the trust of several clients. After trying to tolerate the situation for some time, I finally had to migrate my main website to another hosting provider.
It is very frustrating to see such a decline in service after being a long-term customer. I hope BigRock takes this seriously and improves their reliability and support.
3 May 2026
Unprompted review
Reply from BigRock
Hello Jasveer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the recurring downtime across your hosting accounts and the impact this has had on your business operations and client relationships.
We understand how frustrating it is when service stability declines and affects active websites, especially when it results in financial loss and loss of client trust. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Ashwini
Ashwini , it is good to intract with you , 100 percent satisfiled , good knowledge
27 April 2026
Unprompted review
Reply from BigRock
Hi Ashwini,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Worst and poor service support in…
Worst and poor service support in entire industry, having more than 35 domains and their agents seems works from home, keep you waiting for 30 minutes and close you sessions without informations, shifting all my domains to other where, i regret using bigrock, bunch of worthless team.
16 April 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly with the delays in support response and the handling of your sessions. We understand how concerning this must be, especially when managing multiple domains.
We understand how frustrating this situation is. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The service is extremely poor specially…
The service is extremely poor specially for emergency help. So far I am on my 6th call and still my issue has not been resolved, my organisations emails have not worked the entire day.
Upate 2:
I have been trying to update our website and change nam servers, I have not been able to get their website to work properly for 3 days now and their customer care is not answering any phone calls to resolve this issue. I thought the worse was over but they keep surprising me on how bad a service they can provide.
15 April 2026
Unprompted review
Reply from BigRock
Hello Kunal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, especially regarding the difficulty in reaching support and the ongoing email service disruption affecting your organisation.
We understand how frustrating and impactful this situation must be, particularly when it involves business-critical communication. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Confirmed Refund, Then Denied — Extremely Poor Coordination
Thank you for your response.
However, I’ve already been in contact through the same support channels you are referring me to, and unfortunately, the situation remains unresolved.
A refund was publicly acknowledged, but internally there has been no execution or clear progress so far.
At this point, being redirected again to the same support email loop does not move things forward.
I would appreciate if this case can be escalated internally to someone with the authority to actually process the refund, and not just re-route the request.
I remain available, but I believe this now requires proper internal ownership rather than standard support handling.
----
About a month and a half ago, I contacted support because the hosting service I purchased did not clearly specify — or make it evident — that it lacked several key features, such as the ability to schedule meetings through email clients or Google Meet, as it was not bidirectional.
After a month and a half of follow-ups, they finally contacted me and confirmed that they would proceed with a refund and migrate me to a better email service, which I even offered to pay for. I was instructed to back up my emails to ensure a smooth migration without data loss.
I have now been backing up my email daily for the past week, yet neither the email migration nor the refund has been completed.
When I contacted support again through their website, I was told that there is no refund request on record. This means that what I was told via email by their support team was not accurate.
This raises serious concerns about how they handle commitments, data, and overall reliability. If they cannot honor basic agreements, it is difficult to trust how they manage customer data and services.
I would strongly advise caution when dealing with BigRock.in.
7 April 2026
Unprompted review
Reply from BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, particularly the confusion around the refund confirmation and the delay in your email migration. We understand how frustrating it must be to receive conflicting information after multiple follow-ups and to have your expectations not met.
This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your case in detail and clarify what has occurred.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Mukund is a really helping person and…
Mukund is a really helping person and he solved my issue in one interaction.
6 April 2026
Unprompted review
Reply from BigRock
Hi Jitendra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund Narayan Choudhary was very…
Mukund Narayan Choudhary was very insightful and resolved my issue in one go
6 April 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
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