Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Crazy Domains took over our Freeparking Domain Host & Email Account. So far the transition went smoothly and we have had very good support with any issue. Very helpful staff on the Chat feature with... See more
Company replied
Getting through the virtual chat assistant to a real person was quick and easy. The assisant took less than 4 minutes to analyse the issue, escalate, and for the agent, Merchael, to come on line to fu... See more
Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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James was excellent to deal with
James was excellent to deal with. He quickly identified the DNS issues, clearly explained what was wrong, and resolved everything efficiently without any back and forth. His knowledge and responsiveness made what could have been a frustrating process very straightforward. Great support and much appreciated.
28 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
TOTAL CRAP
total crap i buy a .kiwi domain and i have to PAY MORE TO ADD A TXT RECORDED TO ITS DNS EXTRA 26 A YEAR I JUST WANT A EMAIL SERVER TO WORK
27 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Wilf,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
This is not the experience we want for our customers, and we’d like the opportunity to review this further.
To help us investigate, please send your account details and any relevant information to supportreviews@crazydomains.com
so we can look into this and assist you accordingly.
We appreciate your feedback and will use it to improve our services moving forward.
Bern O.
Online Experience Specialist
great help
great help.
James helped me by handling everything via chat for me. It was a relief to have his help.
27 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Annie,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
An absolute scummy company who charge…
An absolute scummy company who charge you for services that you never signed up for with you knowing! When I found out and told them, they refused to give a refund as I had to make a claim within 5 business days according to ther policy and when requesting to talk with their manager, they would say that they are not allowed to put us in contact with them as it is against company policy. They also leak your personal information to third parties despite their privacy policy saying otherwise. Stay away from this absolute scummy company!!!
29 January 2025
Unprompted review
Reply from Crazy Domains AU
Hello Navira,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been for you.
We would like the opportunity to review this matter further, particularly regarding the charges, refund request, and your concerns about data privacy. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Bern O.
Online Experience Specialist
Clear communications with James
Clear communications with James. Patient and polite.
25 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Tawahi,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Always great to deal with
Always great to deal with, any time of day or night and they always sort anything out quickly. Thanks James.
24 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Do Not Recommend
Do Not Recommend - Service Not Provided! Is A Scam!
My experience with CrazyDomains.hk was highly unsatisfactory. After ordering a domain and submitting the required verification documents, the service was never activated. The support process provided no solution, leaving me no choice but to dispute the charge with my financial institution.
During my investigation, I noted a significant discrepancy: the company claims to be based in Australia, while the payment is directed to a Singaporean bank account. This unusual setup, combined with a pattern of similar negative reviews and seemingly inauthentic positive feedback on Trustpilot, raises serious concerns about their operational legitimacy.
I strongly advise others to reconsider before engaging with this service. I am escalating this case to the appropriate legal and consumer protection authorities.
23 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you taking the time to raise these concerns.
We understand how frustrating it can be when a service does not activate as expected, and we regret any inconvenience this may have caused. Your comments regarding the verification process, billing, and perceived inconsistencies are taken seriously, and we would like the opportunity to investigate this matter thoroughly.
To assist us in reviewing your case, please send your account details (such as your domain name, customer ID, or registered email address) to supportreviews@crazydomains.com
. Our team will review your case in detail and work toward a resolution.
We value your feedback, as it helps us identify areas for improvement and ensure a better experience for our customers moving forward.
Bern O.
Online Experience Specialist
great Customer Service
20 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Edwin,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Misleading Sale of Domain Backorder and Refusal to Issue Full Refund
I bought a domain. During the purchase there were no notifications or warnings that the domain was unavailable. If there had been, I would never have bought it. I tried to use the domain immediately, but there were no proper settings available. I gave them 20 days to connect and activate the domain.
After that, I contacted support and was told that they sold me a queue (backorder) for the domain, not the domain itself, and that they cannot issue a full refund because 20 days have passed.
20 days of what, exactly?
The domain was never usable, never configured, and never used by anyone.
I sincerely hope their children became a little more well-fed thanks to those 80 cents, because this is an absolute disgrace and a shameful way to do business.
19 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Anna,
Thank you for taking the time to share your feedback. We acknowledge your concerns regarding the domain purchase, the clarification around the backorder service, and the outcome of your refund request. We understand how this situation has led to frustration, particularly given your expectation that the domain would be immediately available for use.
We sincerely apologize for any confusion or inconvenience caused by the information presented during the purchase process and for the experience you described afterward. This is not the level of clarity or service we aim to provide, and we recognize the importance of ensuring customers fully understand the nature of the products they are purchasing.
To allow us to review this matter thoroughly, including the order details, the service applied, and the refund assessment, we kindly ask that you contact us directly with your account information and any relevant order or case reference numbers. You may reach our review support team at supportreviews@crazydomains.com so the appropriate team can investigate your case in detail.
We appreciate you bringing this matter to our attention, as feedback such as yours helps us identify areas where improvements are needed. We hope to have the opportunity to review your case further and address your concerns appropriately.
Kind regards,
Bern O.
Online Experience Specialist
James was very helpful
James was very helpful - working through website issue.
19 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Tim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
knew what to do to fix the issue
17 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Tanya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
As of today my 2nd email address is…
As of today my 2nd email address is still not working. Very disappointing. I'm losing business because of it
17 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Alastair,
Good day,
Thank you for taking the time to share your feedback. We acknowledge your concern regarding your second email address not functioning and understand how disruptive this can be, especially when it affects your business operations.
We sincerely apologize for the inconvenience this issue has caused and for the continued disruption to your email service. This is not the experience we aim to provide, and we understand the urgency of having reliable email access.
To allow us to investigate this matter further and assist you as quickly as possible, we kindly ask that you contact us directly with your account details and any relevant case or reference numbers. You may reach our review support team at supportreviews@crazydomains.com, and we will ensure your concern is reviewed accordingly.
We appreciate you bringing this matter to our attention and hope to have the opportunity to resolve this issue for you promptly.
Regards,
Bern O.
Online Experience Specialist
Great service
Prompt, friendly and efficient help from James. Very impressed
17 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Eileen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Dishonest billing practices and woeful customer service
I have been trying to a refund for a product/ upgrade I was never provided for more than a month now. Each time I call them I am told that they will call me back, or it has been refunded, or it has been escalated. Nothing ever happens. I dont believe this is a mistake. I believe this is part of their deliberately dishonest billing practices.
Crazy Domains have a proven track record of pushing products on their customers they do not need or ask for, then refusing to provide a refund *see other reviews on here). Unless you want to spend hours and hours on the phone to their Philippines call centres to attemot to get a refund, with no result, I suggest using one of the many competant providers tgat are out there.
16 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Simon,
Good day!
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced regarding your refund request and the repeated follow-ups you have had to make without receiving a clear resolution.
We acknowledge your concerns about the delays, the inconsistent updates provided, and the impact this has had on your confidence in our billing and support processes. This is not the experience we strive to deliver, and we take feedback of this nature seriously.
We would welcome the opportunity to review your case in detail to better understand what has occurred and to ensure that your concerns are addressed appropriately. If you are willing, please contact us at supportreviews@crazydomains.com with your account details or any existing case reference, so we can investigate further and provide you with a clear update.
Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve our service delivery and customer experience. We appreciate you bringing this matter to our attention and hope to have the opportunity to resolve it.
Kind regards,
Bern O.
Online Experience Specialist
Crazy Domains service is CRAP
Was given a price to develop (mimic) a website on November 20 with a 2 week development period. Was advised December 1 that the website development was on hold. Asked for my money back as you cannot work to defined timeline. Have been jerked around since that date, with Marie (sales person) not returning emails of phone calls and having to try and get a response from Alfred/Tom and Lays - who have be willing to help, but does not progress the refund. Last note from escalate team was saying a response can take 24-72 hours. It has been +48 hours and have heard nothing from anyone at CD.
20 November 2025
Unprompted review
Reply from Crazy Domains AU
Hi John,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered and understand how delays and lack of clarity around timelines and refunds can be disappointing.
This is not the level of service we aim to provide, and we would like the opportunity to review your case more closely and assist you. To help us investigate further, please email supportreviews@crazydomains.com with your customer ID, domain name, and any relevant case or ticket ID.
Once we have these details, our team will follow up accordingly. We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
Sambrin O.
Online Experience Specialist
Transfer Domain
I have an account with crazy domain, was recommended by a friend of mine. During the process if transferring domain, as I just realised that my domain is expiring tomorrow, they expedite the process and help me promptly. Thank you James for your kind help.
14 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Good Company but Charges for Addons too much
Good company, and provides domains at a good rate. Just they want to charge you for every other service like privacy protection, etc which is mostly included for FREE with most providers.
9 December 2025
Unprompted review
Reply from Crazy Domains AU
Hi Mr. Peter,
Thank you for taking the time to share your feedback. We’re glad to hear that you found value in our domain pricing, and we appreciate your honest comments regarding our add-on services.
We’d be happy to look into your specific concerns and see how we can assist further. Please feel free to reach out to us at supportreviews@crazydomains.com with your Customer ID, domain name, and any relevant case ID, so our team can review your account in detail.
We appreciate your feedback and the opportunity to assist you further.
Kind Regards,
Sambrin O.
Online Experience Specialist
Your agent was very helpful in…
Your agent was very helpful in assisting me through the migration process from Freeparking
8 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Alan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Pretty much awful in general
Pretty much awful in general. Misleading. Hype. Quote pre-GST prices. Try to tack on extra fees for every possible thing. Been using for a decade or so, but wouldn't use them if you can avoid it.
EDIT: I've emailed them about these issues multiple times over the years pointing out their violations of their legal obligations in terms of price transparency, so the response below is PR.
13 January 2026
Unprompted review
Reply from Crazy Domains AU
Good day,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you have experienced, particularly regarding pricing transparency, GST application, and the additional fees you mentioned. We understand how disappointing it is to feel misled, especially after being a long-standing customer, and we regret that your experience did not meet your expectations.
We take concerns about clarity, fairness, and value very seriously. Our intention is never to cause confusion, and feedback such as yours helps us identify areas where we need to improve how pricing and charges are communicated to our customers.
We would appreciate the opportunity to review your account and gain a better understanding of the specific issues you encountered. Should you be open to this, please contact us at supportreviews@crazydomains.com with any relevant details, such as your domain name or customer ID, so we can investigate further and work toward a resolution.
Thank you again for sharing your honest feedback. We hope to have the opportunity to address your concerns and improve your experience moving forward.
Kind regards,
Bern O.
Online Experience Specialist
Unresolved issue since 2025, repeated charges, and ineffective support
In 2025, I purchased a domain through Crazy Domains. During the registration process, a simple email error occurred — something that should be straightforward to correct with proper customer support.
Since then, I have been trying to resolve this issue for many months, without success. I was informed that, due to this email error, the domain was associated with another person. Despite this being clearly an administrative issue, no effective solution has been provided: I have not been given access to the service, the issue has not been properly corrected, and no adequate refund has been processed.
What makes the situation worse is that, despite having no access and no ability to use the service, I was charged again today. This means I am repeatedly paying for something I cannot use, due to a problem that has remained unresolved since last year.
Communication with customer support has been slow, unclear, and ineffective. I receive generic responses with no concrete action, while the charges continue. This reflects a lack of organisation, accountability, and respect for the customer.
I do not recommend Crazy Domains. If anything goes wrong with your registration, be prepared for long delays, unresolved issues, and ongoing charges for unusable services.
I hope this review finally brings the attention that customer support has failed to provide so far.
UPDATE: After posting this review, the support team contacted me and helped complete the verification process and disable the auto-renewal for the backorder subscription. The issue has now been resolved. Thank you to Bern for assisting and following up.
I’m giving 3 stars because the issue was eventually resolved, but it took far too long and required a lot of follow-ups. The charges continued while I had no access, which was very frustrating. I appreciate the final support, but the overall process needs improvement.
11 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you have described, particularly the prolonged unresolved domain concern, repeated charges, and the lack of effective support you have received. We understand how frustrating this situation must be, especially given that it has been ongoing since last year and has prevented you from accessing a service you have been billed for.
We acknowledge your concern regarding the email error during registration, the domain being associated with another party, and the continued charges despite the issue remaining unresolved. This is certainly not the experience we want for our customers, and we regret that our previous communications and actions did not meet your expectations.
We would like the opportunity to thoroughly investigate this matter, review the charges applied to your account, and work toward a proper resolution, including access correction and/or any applicable refunds. To assist us in doing so, we kindly ask that you contact us at supportreviews@crazydomains.com with any relevant details, such as your domain name, customer ID, or case reference numbers. This will allow us to locate your account promptly and escalate the issue to the appropriate team.
Your feedback is important to us, and we take concerns like yours seriously as they help us identify areas where we need to improve our processes and support. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
Bern O.
Online Experience Specialist
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