Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Crazy Domains took over our Freeparking Domain Host & Email Account. So far the transition went smoothly and we have had very good support with any issue. Very helpful staff on the Chat feature with... See more
Company replied
Getting through the virtual chat assistant to a real person was quick and easy. The assisant took less than 4 minutes to analyse the issue, escalate, and for the agent, Merchael, to come on line to fu... See more
Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot be trusted.
After being with this company for over seven years. Last year sometime they decided my email should be moved to a dedicated email host site. I did this and I paid for it. Within a year after this, they contacted me again and claimed I needed to be moved again, this time to some "titan mail" at a fee of over $470. I still have not activated this new titan mail they claimed I needed, but when I told them I did not want to continue as nothing was properly explained, they have decided not to refund my money. I did not have anything made bespoke. WHY can my money not be refunded, because they say so. I will be fighting this. JUST BE WARNED. This compant is not all it seems. STEER CLEAR
5 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Josh,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to receive unclear communication regarding your email hosting services, and difficulties understanding the changes made to your account.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
DO NOT USE CRAZY DOMAIN
Been over a week still no functioning emails!!
I have to call for over an hour everyday because something doesn’t work!
Servers are always down & crashing!!
DO NOT RECOMMEND
5 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Caleb,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating that the email service has been down for over a week.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
THEY LOST MY 300 PRODUCTS
I'm in NZ, Free Parking sold to Crazy Domians. After two phone calls saying I had to change to their server, I had no choice.. and the first man was very rude I must add. I paid $1500 for two years for my online shop to host with them. They told me there would be no disturbance to my shop when they migrate the website as they would do it over night. They transferred it over and when I checked my shop.. it was gone and saying it was insecure. The SSL certificate was not there. I had to chase them up, got someone different and he fixed that. Now my shop was back with NO PRODUCTS! All 300 products have gone. He said he will get someone to look into it. It's coming up 10 days.. I have loss of earnings at an important time (Mothers Days coming up) and still no products. I'm so upset and I'm talking to my lawyer for loss of sales and what can be done about this. Not good enough Crazy Domains. If I have to build my products again, it will take me at least a year! I will be looking at compensation. Do something about this.. NOW. Thanks Tabitha Jewellery NZ
4 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Samantha,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, especially the impact this has had on your online shop during an important period. We understand how serious this is, particularly with the loss of your product data and the delay in resolution.
We understand how upsetting and stressful this situation must be, especially after being advised that the migration would be seamless. This is not the level of service we aim to provide, and we take your concerns seriously.
We would like to review this matter as a priority and assist in getting this resolved. Please send your account details to supportreviews@crazydomains.com so we can urgently investigate and coordinate with the relevant team.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Completely let down a paying business…
Completely let down a paying business customer
I have been left without a working website and business emails over an entire weekend because of Crazy Domains' failure and their complete lack of support to resolve it.
What makes this so unacceptable is that Crazy Domains quietly removed their 24/7 customer service, moving to Monday–Friday only. Nobody told me this on Friday when I spoke to an agent, which would have been the obvious and decent thing to do. Instead, I was left to discover it myself when I desperately needed help.
I run a business. My website and emails are not optional extras — they are how I communicate with clients and operate day to day. An entire weekend of downtime, no pathway to resolution, and zero support is not just inconvenient, it is genuinely damaging.
If you are a business owner, do not rely on Crazy Domains. The removal of around-the-clock support without clear communication to customers is a serious failure. I will be moving my domains and hosting elsewhere as soon as this is resolved.
4 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the impact of the website and email downtime over the weekend and the difficulty in obtaining support when you needed it.
We understand how frustrating and disruptive this must have been, especially for a business that relies on these services to operate and communicate with clients. We also acknowledge your concerns regarding the change in support availability and the lack of clear communication around it. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
WORST SERVICE EVER!!!
WORST SERVICE EVER!!!
Do not use these guys! biggest SCAM! been a week with still no website or emails working!!
Won't even answer my call now
3 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Caleb,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly that your website and email services have been unavailable and that you have had difficulty reaching our support team.
We understand how frustrating and concerning it is when essential services are not working and you are unable to get assistance when needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Poor support with very long wait times
Poor support with very long wait times. They also don't provide modern settings like DNSSEC. I recommend using another DNS provider.
1 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Shane,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the support wait times and your concerns about the availability of advanced DNS features such as DNSSEC.
We understand how frustrating it is when support responsiveness does not meet expectations and when specific technical requirements are not available. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Wordpress Technical Issue
Fazal fixed some issues with my Wordpress website very promptly and kept me informed during the process my website was back in action very quickly do really appreciate his great service👍
2 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Greg,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
The team member I spoke with was…
The team member I spoke with was fantastic and more than helpful.
29 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Daniel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Im generally always happy with Crazy Domains
Im generally always happy with Crazy Domains ive been with them for many years, and always trust that they get the job done , and they do! easy to deal and they look after me, there the best trusting domain company you could have.
24 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sonya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
I totally recommend Crazy Domains
I totally recommend Crazy Domains. Have contacted help desk many times and they always come in clutch with a resolution to any issues that arise. Customer service is A+. Way better than WIX. So glad we changed.
23 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Amazing and easy to use and customer…
Amazing and easy to use and customer service was absolutely wonderful and help me with all my website issue, thank you guys :)
13 March 2026
Unprompted review
Reply from Crazy Domains AU
Hi Fani,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
We have used CD for many years
We have used CD for many years. This time we needed access for our Tech guy so that he could set up a landing page referencing mudroom.au. This was done previously without fuss but this time apparently because CD have changed the backend, there had to be issues. After both my tech guy and I spent many hours trying to get a simple task performed, we found that I needed to pay and extra $28- christ knows what for - but I needed access for my Tech Guy. So its going to be bye,bye, from me as I have better things to do with my time than to be stuffed around by CD
23 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ken,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced while trying to provide access for your technician to set up your landing page for mudroom.au.
We understand how frustrating it is when a process that previously worked smoothly becomes more complicated, especially when it results in unexpected requirements and additional time spent resolving the issue. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Was giving the wrong advice on my…
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it was Domain not up to Date. Once the Domain was fixed everything back to normal. The Domain supplier was excellent in their Chat response and helping us.
20 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Cliff,
Thank you for taking the time to share your feedback.
We are sorry to hear about the confusion and the incorrect advice provided during your initial interaction, which led you to believe your website issue was related to hosting rather than your domain status.
We understand how frustrating it is when incorrect guidance results in unnecessary concern and delays in identifying the real issue. This is not the level of service we aim to provide, and we take this feedback seriously.
We are glad to hear that the issue was eventually identified and resolved once your domain was updated, and that you had a positive experience with the chat support provided by your domain supplier.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Misleading email makes me think I’m…
Misleading email makes me think I’m doing something nice by writing a review for the agent who helped me with my problem via their customer support chat box. Actually I’m just writing a review for crazy domains. Well here’s your review lol
24 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ash,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that the communication you received was misleading regarding the nature of the review request.
We understand how frustrating it is to feel that you were asked to review an individual agent when your expectation was different. This is not the level of clarity or service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and ensure this is addressed appropriately. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Good overall, but don't be fooled by the pricing.
Overall, they're not too bad to use. Pretty easy to understand user interface and pretty low prices.
That said, they paywall things that are quite frankly ridiculous. Intentionally paywalling txt files and forcing you to do an expensive upgrade. Having to pay to add a txt file is not industry practise. That's engineering to try and extract as much value from the consumer as possible in the backend. That's very disappointing.
If you're willing to pay a significant premium in the backend to get the job done, then pretty good user. If you're actually looking for a smart package, you'd probably move away from this user.
21 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Tom,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding pricing and the limitations you encountered, particularly with features such as adding TXT records.
We understand how frustrating it can be when certain functionalities require additional upgrades, especially when this differs from your expectations or industry practices. This is not the experience we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further, as well as clarify available options that may better suit your needs. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
You will not get what's advertised on their website, becarefulll.
It literally says "All Business Hosting Plans Come with Backup Automation" That's what is advertised on their website, but after purchasing the service and migrating some of my clients to Crazydomains hosting and needed to back up a website, I could not find a backup for the website or any of the other websites under the hosting account. I asked support and they said you only get manual backup, there's no automation like it says on the website!
So Help me understand what Backup Automation mean!
13 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Sam,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the confusion around the “Backup Automation” feature and the backup functionality available on your hosting plan.
We understand how frustrating it must be to expect automated backups based on the service description, only to find that manual backups are required instead. This is not the level of service or clarity we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
TRULY CRAZY AND INCOMPETENT !
Buyers beware. These muppets run an unsecure poorly managed website with deceptive pricing. If this is of interest please read further.
Living in Australia with a business in Greece I set up a Crazy Domains (CD) account and bought a domain in Oct/2025 incl. 3 related security products. In March/2026, after accessing my account 2-3 times using my credentials I was exploring whether I was eligible for a free Mini site or other Website-Builder plans. I selected a 15 day free trial. NOTE the deceptive Website Builder pricing, e.g. from €8.18/yr but when you examine your Cart find products to the value of €121.72 and no information whether it's annual or monthly. In my case I deleted all items in my Cart. Next I received a message that I need to verify my credentials so I uploaded my valid driving license that was accepted successfully. However my account was still blocked without prior notification and an email eventually received that my selected free trial was deleted with reason being Fraud. Upon contacting support (I-24939492) I am told my account was reviewed by the Order Verifications team unable to verify the validity of my orders and failed verification of my provided account information. When asking what other documents verifying my credentials I received another evasive hostile support response (i.e. they don't know) but told me my case will be further reviewed. After a few days the account was made accessible however Website Builder plans were inaccessible. Incredibly I then received an email [OEML-3250570] stating " We’ve recently reviewed account activity as part of our standard order verification process. During this review, several orders for the Website Builder trial were identified — each submitted from a newly created account and using inconsistent or incomplete verification details. ".
Conclusion - Don't waste your money and time using Crazy Domains. They don't want your business. As the name suggests this business is truly crazy, incompetent, unsecure, arrogant and hostile due to their own poor systems and processes. You have been warned.
UPDATE: So Crazy Domains apologized and reinstated my free Website Builder trial rather then insisting I am a fraud, having contacted me daily, note it was not to find out if I had any further issues, but instead to ask me remove the reviews (declined so provide here an update). I built my website easily although IMO their tools are substandard, e,g, the AI Writer inferior to other competitors e.g. Gamma. The end-to-end testing is problematic e.g. fictitious email address is used in the contact form (not your preferred email address) hence you will not be assured your email server is accepted until you upgrade. I maintain my view to stay away from this company due to deceiving sales practises and incompetent support. They seemingly do not do want your business even when having blundered. E.g. at the end of my free trial received an automated 3-year plan upgrade offer listed as € 6.53/month that was tempting but when asking if it meant being charged monthly you will instead be charged the whole amount upfront taking a risk blowing your money if this company cease to exist in 3 years (which seems likely based on my experience). Their website is littered with insincere Support excellence banners, all products priced per month (but full annual amounts charged upfront). A clunky Website builder. You can do better elsewhere. Thanks for listening.
7 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Janfolke,
Thank you for sharing your detailed feedback with us.
We sincerely apologize for the experience you’ve had, particularly with the account verification process, access limitations, and the concerns you raised regarding pricing clarity.
We understand how disappointing and frustrating it must have been to encounter these issues, especially after submitting valid identification and reaching out to our support team for assistance. Please know that this is not the standard of service we strive to deliver.
We would like to take a closer look into your case and will refer this matter to our Higher Support team as a priority for thorough review and appropriate action.
We appreciate you bringing this to our attention, as your feedback is valuable in helping us improve our processes and customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
Everything works - but predatory practices
Everything works, support is there - but they insist on readding items into your cart prior to payment, even after you removed them in previous steps. This is not clever - it's predatory and scammy, and should be discouraged.
2 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience during the checkout process and understand your concern regarding items being re-added to your cart.
We understand how frustrating this must be. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Re Fixing my emails
Re: I-24801174
My email was not working and Chuna was available and rang me when she said she would. She was very helpful in fixing it. Chuna was very patient. I am not very good with internet matters. She engaged Trustpilot and was good at explaining to me when to enter my password. I was able to access my emails on the web which was very good becaus I had been without email service for 2 days.
26 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Shirley,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
3 days
3 days, 4 calls, a supervisor — and @CrazyDomains still hasn’t submitted NS records for banditmedia.com.au to the auDA registry.
dig NS → SERVFAIL
dnschecker.org → no records
This is a registrar delegation failure, not a hosting issue. Unacceptable.
26 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Grahame,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the delay in the NS delegation for your domain.
We understand how critical proper registrar delegation is to ensuring your domain remains accessible, and we recognize the seriousness of experiencing a SERVFAIL response and missing NS records at the registry level. We are also sorry to hear that multiple follow-ups and calls, including escalation to a supervisor, have not yet resulted in a resolution. This is certainly not the experience or level of service we aim to provide.
Your feedback regarding the delay and the impact this has had will be raised with the appropriate teams for urgent review. Situations involving registry-level updates require careful handling, but they should still be managed with timely action and clear communication throughout the process.
We would like the opportunity to investigate this case immediately and coordinate with the relevant teams to ensure the delegation issue is properly reviewed and resolved. Kindly send your account details and any related case or ticket numbers to supportreviews@crazydomains.com, and we will prioritize a thorough investigation.
We appreciate you taking the time to share your experience, and we remain committed to improving both our responsiveness and service delivery moving forward.
Kind regards,
Bern O.
Online Experience Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.