Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
Company replied
Jane went above and beyond to get my DNS Premius sorted and is keeping an eye on the domain activation so she can set up URL forwarding. I had no idea how to do any of this and her help has assured me... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
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Scam you for functions that are normally free
I’m extremely disappointed with my experience with Crazy Domains.
What initially appeared to be a reasonably priced domain registration quickly turned into a long list of additional charges for services that many providers include as standard.
I was surprised to discover that basic DNS management requires a paid "Premium DNS" upgrade, despite DNS management being a standard feature offered by many registrars. After paying a significant amount for this service, I then found that SSL certificates are also treated as an additional paid feature.
What makes this even more frustrating is that my website is hosted on Vercel, which provides free SSL certificates. However, the way the domain is configured through Crazy Domains appears to prevent me from taking advantage of that, leaving me feeling forced into paying an additional $90 per year for something that should already be available.
By the time I add up the domain registration, Premium DNS, and SSL costs, I'm paying close to $200 per year simply to maintain the basic functionality of a website.
Unfortunately, this experience has felt more like a constant upsell than a customer-focused service. Once my current subscription period ends, I will be moving my domains elsewhere and would not recommend Crazy Domains to anyone looking for transparent pricing and modern hosting support.
5 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Charlie,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding additional costs for DNS management and SSL-related setup. This is not the experience we aim to deliver, and we take your feedback seriously.
We would appreciate the opportunity to review your account and the current domain and SSL configuration, especially in relation to your hosting setup with Vercel, so we can better understand what is happening and assist you further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and provide you with the appropriate guidance.
Thank you again for your feedback. It helps us identify areas where we need to improve our services and overall customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away!
Incompetent support does not know the difference between creation and propagation of DNS records.
Forcing customers to purchase "Premium DNS" subscription just to add an SPF record is completely ridiculous. It is a fundamental security requirement for modern email, not a luxury feature. Without it, major email providers like Gmail and M365 will block or send your emails straight to spam. Locking basic security tools behind a paywall is a terrible practice which you will not see at any other major registrar.
Stay well away.
PS: Wow, what a truly amAIzing response from Crazy DomAIns! I remAIn thoroughly unimpressed by this certAInly sincere and totAl-ly human brush-off.
4 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding DNS record management and the confusion around SPF setup. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
marion was perfect quick and helpful
marion was perfect quick and easy to talk with!
3 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Zachary,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful
Jeanina was very helpful in helping resolve ticket I-25552519. I wouldn't hesitate to recommend.
27 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Jeanina was able to assist you effectively and help resolve your query. Your kind words and recommendation are truly appreciated, and we will be sure to share your feedback with her and the team.
It is our commitment to deliver the best-in-world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi RaeRae,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
EXTRAORDINARY SERVICE by Rexy
The issue - could not access email for over 6 weeks. Called from OS but no resolution. On return contacted Crazy D0main for assistance on Sunday/ Monday - 5 hrs on phone /Tues similar time spent and still no resolution except being told someone would call me back - never did just received escalation codes for reference and then email that issue resolved. On Wednesday with still no resolution I refused to be fobbed off again and kept asking for a Manager and finally got Rexy who I must say was outstanding on every level. Firstly she seemed to understand the issue very quickly even though she could not resolve immediately she knew what was required. Secondly she called me back within a 5 - 10 min time frame when she promised she would over a 2 day period - EXTRAORDINARY SERVICE on every level. Thirdly she took the time to explain and answer all my questions and add additional information to give greater understanding. Fourthly she was proactive in giving additional information to assist with understanding. An EXCEPTIONAL employee for CRAZY DOMAIN and one who needs to be valued on every level.
28 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Jenny,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Absolute shambles
Absolute shambles, its been 2 weeks now and or emails are still not right, sometimes sending sometimes not. we have still yet to retrieve some of our emails.
20 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Tom,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience ongoing email issues, intermittent sending problems, and difficulties retrieving emails over the past two weeks.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Migration of our website was a complex…
Migration of our website was a complex exercise, but CD really managed it well. All done now!
Thanks!
27 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Neil,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Marion was so very helpful and assisted…
Marion was so very helpful and assisted me very quickly. Thank you!
27 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Everdina,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Marion was very helpful and was able to assist you quickly. We truly appreciate your kind words and recognition of his support.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Jaynnie most helpful
Jaynnie, the CD agent, was very helpful and knowledgeable. She listened to my request, asked questions until she was sure she got it then went and solved my request. Very impressed with Jaynnie.
25 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi John,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Jaynnie was very helpful and knowledgeable in assisting you. It’s great to know that she carefully listened to your request, asked the necessary questions to fully understand the concern, and was able to provide a resolution that impressed you.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
The Agent SHEENA guided me through the…
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer. End result was a marvelous surprise to me & took away a lot of anxiety. Top marks to Sheena, and many thanks for the extra efforts by phone ( some 80 minutes )
26 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Neroli,
Thank you so much for taking the time to post such a positive review.
We are truly delighted to hear that Sheena was able to guide you through the email migration process. We understand how complicated POP and IMAP configurations can be, and we’re glad that the support helped ease your concerns and anxiety throughout the process.
It is our commitment to deliver the best-in-the-world class customer experience, and rest assured that we always strive every day to provide quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
View the ACCC website for how Crazy…
View the ACCC website for how Crazy Domains is misleading you into false payments. The agent was slow, uncaring and obnoxious.
27 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kel,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the support and billing concerns you encountered. We understand how frustrating this situation must have been, especially given your experience with the support interaction.
To better understand and address the concerns you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
This is what I am writing for…
This is what I am writing for crazydomain.ae. They are just wasting my time, almost one week past no improvements have been made to my request. Just making a fool of me. Thing is that I purchased a domain last week and still it's not active, tried reaching out and every time I heard that my request is marked as high priority but I got no positive action taken.
21 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Ali,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the delay in activating your newly purchased domain. We understand how frustrating it must be to wait for resolution while repeatedly being advised that the request is marked as high priority without seeing progress.
To better understand and address the issue you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
Tech support is the worst
Tech support is the worst. 7 days and counting it has been since I redeployed one site from word press hosting to a linux host. Under there advise by the way. They assured me that the site would be up and running by days end. . . Then the next day came, and the next, Each time the same tech response was "It will be fixed within the hour, we'll call you within the hour" And then the next day came, and the next, and the next. . . Day 8! and the response is, "It will be fixed within the hour" I have a lot of transcripts of the messaging conversations but not of the numerous phone chats. Buyer beware! As of midday 27/05 the response from my latest call was that my case had been sent to the wrong department. The right tech support is currently the PSSH team and the new case number would be 1-25551060 and I'm still waiting. 28/05 Today I'm having a nice phone chat with Joy. Wow she seems like a lovely person. So will she give me a happy ending? Apparently not. I need to wait till days end. I guess I'll be calling them tomorrow. Maybe I'll get a better response . . . Nope, they assured me the problem will be rectified either this evening or in another 24 hours. Stay tuned. 29/05 Shannon is on the line today, She seems like a lovely gal, very pleasant to talk to. Will my matter be resolved. Will I get satisfact. . .oh no, No! Shannon don't send me to . . . and I'm now at someone's voice message trying to explain my predicament with only a 20 second message window. So I phone again. Next contestant and it's Romeo on the line. Sounds like a top guy. They're all great people. Kind considerate of my plight. So will he be the one to redeem Crazy domains lack of savvy Tech support? Romeo goes on to explain that my case has now escalated to tear 3. Apparently this is the highest tech emergency rank there is. I am honoured. I have to say goodbye to Romeo as he transfers to my new buddy, my new pal, my new saviour Jose! He'll be taking charge of my case from now on. For Jose is the top ranking supervisor, the bees knees, the big Kahuna, the buck stops with him, apparently. His response? He'll get to the bottom of this. He'll find out why it's been 9 going on 10 days and still no resolution . It will be fix! Jose promised . . . Jose assured me! Unfortunately I need to wait till this afternoon to receive a call from my new buddy pal . . . If not then being Friday our next interaction will be 3 days from now. I believe in Jose, I believe he'll be the one to redeem the negative splotch besieging Crazy Domains tech support. Stay tuned!
26 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kim,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the website migration from WordPress Hosting to Linux Hosting and the delays in resolving the issue. We understand how frustrating it must have been to repeatedly receive estimated resolution timeframes and callbacks that did not meet your expectations.
To better understand and address the issues you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
If you have a .UK domain name
If you have a .UK domain name. Go elsehwhere. Go now. Do not waste your time with this outfit.
Service issues: (1) DNS updates are slow. (2) Support is slow. (3) If you want to move your domain, the antiquated service provision they offer is poor.
If I believed complaining would do anything I would. Ultimately, paid Nominet to update the IPS tags and all the changes went through immediately. A customer for 7 years. No-longer.
24 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Simon,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays with DNS updates, slow support responses, and difficulties with the domain transfer process for your .UK domain.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Used to be good.
Used to be good.. now awful.
What happened to this company? They got bought out and absorbed by a company that does not care about it's customers.
I have 35 projects and domains with CD and on one shared server have had 50% uptime. Went down exactly the same time, every day. but, it was my fault according to them.
Get your developer to look into it. Which I already had. and knew it was a server resource issue.
Cron jobs they advised. There were zero cron jobs set on this project.
Server usage.. the site is a test site and has next to zero traffic.
No matter what I said, it was pushed back to me. can't help you sorry.
Decided to pull the pin after 10 years - even right now updating DNS records.. their system has been stuck for 24 hours on pending. Took 10 attempts over 3 days to even log in to my accounts due to issues with their own website.
I used to get calls from account managers to see how things were going and proactive help.. been sitting on their support chat queue now for 45 minutes.. waiting.. if I don't say Ok every 8 minutes, it kicks me off due to no activity even though I'm waiting for them!
I
23 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Mequel,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the ongoing issues you’ve encountered with server performance, DNS updates, and support responsiveness.
We understand how frustrating it is when services become unreliable and when concerns are not properly addressed, especially given your long history with us and the number of projects you manage. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Aaron resolved a hosting issue quickly and competently
Aaron from the support team sorted out a tricky addon-domain configuration on my Business Hosting plan within minutes via chat, enabled the addon slot, installed AutoSSL, and configured the Force HTTPS redirect. Clearly explained each step as he went. Refreshing to deal with someone who fixes the actual problem rather than reading from a script. Thanks Aaron.
14 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sebastian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Features Deprecated Without Notice
I have had my website and email hosted with them for around ten years. It used to be a good place to host my simple website, where I could use a wysiwyg editor to quickly make basic website edits, such as changing my opening hours or listing when I was away, etc.
Go to update my website today and find the wysiwyg editor has been 'deprecated'. I am told to go and see a web developer. I am quite capable of managing the html for my basic website, it just takes longer.
There was absolutely no communication about this feature being deprecated and I had to spend an hour with chat support to be told.
Very poor communication and customer support.
14 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the deprecation of the WYSIWYG editor without prior notice and the difficulty you encountered when trying to update your website.
We understand how frustrating it is to suddenly lose access to a feature you have relied on for many years, especially when managing simple website updates on your own. We also understand your concern about the lack of communication regarding this change and the time spent contacting support for clarification. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Robots have taken over
Website is full of PR hype about how great the company is at assisting people but in fact it doesn't. It is almost impossible to get hold of a real person. The chat A.I. service is completely useless and has a narrow range of questions it allows to be asked, mostly marketing stuff. Won't allow you to talk to a human, if in fact they still have many on the staff.
13 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support channels and the difficulty you encountered when trying to reach a live representative.
We understand how frustrating it is when you are unable to get the assistance you need in a timely and convenient manner, especially when the chat service does not address your concerns properly. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Turned off auto-renew three times
Turned off auto-renew three times. Still charged the next day. They refused to provide a refund. Go elsewhere...this lot are a bunch of over priced scammers.
12 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Charlie,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to be charged after turning off auto-renew and not receiving the refund you expected.
We have taken note of your account details, and we will assist you with this case until it is fully reviewed and rectified.
Your feedback is important to us, and we are committed to improving our processes and customer experience.
Regards,
Renan D.
Online Experience Specialist
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