The Cotswold Company - Bath Reviews 

202
TrustScore 5 out of 5

4.8

Northgate Street 12, BA1 5AS Bath, England, GB


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Rated 5 out of 5 stars

We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more

Rated 5 out of 5 stars

When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team 5* goes to Gary PLEASE STOP USING BJS as part of... See more

Company replied

Rated 5 out of 5 stars

Staff in the Bath store were extremely helpful in the selection and order process. The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I rea... See more

Company replied

Rated 5 out of 5 stars

Charlie and Kyle did a wonderful job delivering and assembling my furniture. They really “went the extra mile” and I am extremely happy with everything. I shall ask for them next time I order.

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Northgate Street 12, BA1 5AS, Bath, England, United Kingdom

  • 01225 965805

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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1-star

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4.8

All reviews

(202)

4,851 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience in the Bath…

We had a great experience in the Bath store. The staff were friendly and welcoming on our arrival. We were looking for the Berkley Nordic Oak chest of drawers as I had contacted customer service earlier in the week and was informed the drawers were on display in Bath. Unfortunately they were not on display, which was disappointing, but Lily was very helpful showing us a similar unit so we could understand the quality, materials and key benefits. She helped us place our order in-store and also gave us the option to add to our order over the phone in the following days for an additional item we were considering.

16 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Anna,

We're glad you enjoyed your experience in our store. We appreciate your positive feedback regarding our team's welcoming service. We regret that the specific item wasn't on display, yet we're happy the alternative helped you. Thank you for your order.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very pleased with the whole experience…

Very pleased with the whole experience of purchasing abd receiving a beautifully made sideboard. Delivery was as scheduled and I must give immense credit to the delivery guys Gary and Jake. They were so polite and took all the packaging off the product before bringing it into my bungalow lounge. They also took all the packaging away with them. First class service throughout.

16 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon David Williams,

We're pleased you're happy with your sideboard and the delivery service. It's great to know the team was polite and efficient in removing the packaging. We appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Extremely pleased

After much research, we settled on a double desk from Cotswold Co. A solid, beautifully proportioned and stylish piece of furniture.
Delivery was also excellent- Gary and Jake arrived at the stated time, were friendly, careful and painstaking .

12 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Elaine Cumberland,

We appreciate you letting us know about your new desk! We're happy to hear that you are pleased with the quality and style and that the delivery went smoothly. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

A comfy new sofa

We are delighted with the sofa which has proved to be very comfortable. What enhanced our appreciation was the helpful, friendly and efficient delivery by Earle and Matt D.

14 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Sue Tumelty,

We're happy to hear that you're delighted with your comfortable sofa. We appreciate your positive feedback regarding the helpful and efficient delivery service you experienced.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

We had our Cotswold delivery on the 2nd…

We had our Cotswold delivery on the 2nd January, really pleased with the service provided and both delivery drivers were excellent. We had a damaged piece of furniture that was reported and a new one will delivered today 9/01/26 . Delivery Driver 1 Gary & lan P both excellent.

2 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Paul Bryant,

We're happy to hear that you were pleased with the service and the delivery. We appreciate your positive feedback regarding the delivery team. We're glad the replacement is being delivered promptly. Thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent

Excellent. Delivery men, Gary and Oluy, were very obliging and quick to help.

8 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon,

We're happy to hear that the delivery was excellent! We appreciate your positive feedback regarding the team's helpful service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order number 6483578 Matt D and Earle…

Order number 6483578 Matt D and Earle could not have been any more helpful polite and friendly great attitude thanks lads

8 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Guest,

We're happy to hear that our team provided such great service! We appreciate your kind words and are grateful for your positive feedback regarding your experience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Matt D and Earle

Matt D and Earle kept us informed of delivery time throughout. They were professional and courteous and handled the delivery with care.
We appreciated how well the furniture will packed
Excellent service from the bath shop, helpful to see the furniture before purchase.

8 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Mr Tony Jarvis,

We're happy to hear that you were kept informed about the delivery time. We appreciate you mentioning the team's professionalism and courtesy, and that you found it helpful to see the furniture before buying it. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

5 STARS!!!

Have made multiple purchases now from Cotswold Co - the staff in the Bath store are super helpful and friendly, and the online help has always been amazing too.
Ordered a large book case on Boxing Day and was delivered promptly within a week - Earle and Matt D were friendly, clean and tidy and delivered furniture into position in room of choice.

Great service.

7 January 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Adam Lockley,

We're happy to hear that the Bath store staff and online assistance were amazing. It's great that your bookcase was delivered promptly and that the delivery team were friendly and efficient. We appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Matt D and Earle a joy to meet at 7.40am!

Excellent customer service both in store (Bath) and from the expert delivery drivers Matt D and Earle. We were kept informed of the whereabouts of our furniture and what time the delivery would be. Furniture was unpacked, and all rubbish taken away. Matt and Earle were very polite and personable and put the furniture in the room exactly where we wanted. Thankyou Cotswold company we will be back for more!

7 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Karlousim,

We appreciate your positive feedback! We're happy to hear about the excellent service you received in-store and from our delivery team. It's great to know you were well-informed and that the delivery was smooth. Thank you, and we look forward to your return!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery

Great delivery, had a text the day before to confirm the 3 hour delivery slot, then on the day had another text to confirm they were on their way. Gary and Jake were very polite and efficient putting our table together, definitely worth the £15. Our new Chester extendable table looks fab!

6 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Julie,

We're happy to hear that you had a great delivery experience! It's wonderful that you received timely updates and that the assembly was efficient and polite. We appreciate you letting us know you're enjoying your new table!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Unbelievably I ordered and had…

Unbelievably I ordered and had delivered within 10 days over the holiday period. I had Ian and Gary deliver my new sofa. They were so helpful and made the process easy.

30 December 2025
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Nikki Jones,

We're happy to hear that your order was delivered quickly, even over the holidays. We're so glad our delivery team made the process easy for you. Thanks for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very pleased with our Chester Dove Grey…

Very pleased with our Chester Dove Grey Open Shoe Storage Bench which was delivered yesterday by the very friendly duo of Earle and Matt D. They arrived exactly on schedule and very efficiently unpacked and positioned the Storage Bench for us. It is a lovely piece of quality furniture and looks great in our hallway.

5 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning David,

We're happy to hear that you are pleased with the Chester Dove Grey Open Shoe Storage Bench. We're so glad the delivery went smoothly and that you found it a lovely piece of quality furniture. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fabulous sofa

We had our sofa delivered today from the Cotswold Company. The sofa is gorgeous and looks so nice in my sitting room. The shop staff were very helpful when I was choosing the sofa in the shop. The delivery was on time, smooth and efficient.
Thank you to the delivery guys Earle and Matt.D - they even gave us a gift of fudge!

5 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Claire Norris,

We're happy to hear that you love your new sofa and that it looks lovely in your home! It's great to know that our shop staff were helpful and the delivery was smooth. We appreciate your kind words regarding the delivery team.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Sideboard Delivery

Earle + Matt D delivered our lovely new sideboard today. Very professional and welcoming over the phone before the delivery, they brought it into our kitchen quickly and positioned it to our liking. Great experience

5 January 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Josh B,

We're happy to hear about the professional delivery of your new sideboard! It's great that the team was welcoming and positioned it to your liking. We appreciate your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

My new-build house looks amazing…

My new-build house looks amazing thanks to Cotswold.
The looks are important but so is the quality; I would not liked to have bought flimsy furniture that needs replacing before the two-year house warranty had expired.
My aged mother has not had an easy life. For the few short years she has remaining she will be enjoying some very comfortable surroundings.
Many thanks.

26 December 2025

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